Customer Service Sales

Edward L. Rocha, Jr.

**** ******* ****** #*

Redondo Beach, Ca 90277

H) 310-***-**** Cell) 310-***-****

*******@**********.***

Highlight of Qualifications

. Extensive management experience in the Transportation Industry

including

Global and Domestic Logistics, Operations, Customer Service and

Sales

. Strong Leadership, Organizational and Motivating Skills

. Sales Experience and Operations Management Experience

. PC Software and Applications Knowledge

Experience:

Ceva Logistics / Logistics

October 2009 to Present

. Monitor VIP Accounts and provide service to customer

. Handle Bills of Ladings and route freight to accurate destination

. Interface with warehouse/office personnel to expedite freight

Sept 2006 - June 2009: Leave of absence to care for terminally ill family

member

Seatrade International / Branch Manager October 1997 to

August 2006

. Oversee all Sales, Operations and Customer Service for the U.S. West

Coast

. Build the Import/Export Customer Service Department and the Sales

Department

. Implement processes, compile and review weekly Sales Meeting Agenda

. Negotiate contract with vendors and handle all aspects of Human Resources

. Increased Export Volumes 20% Quarterly from 1998 - 2000

. Reduced operating costs; conference calls, office space, cell phones

. Managed a staff of 4 Managers, 12 sales and operations personnel

Econo Supplies / Sales Manager 1996 to

October 1997

. Duties included all aspects of Sales for start-up Import Company

. Handled all inside and outside sales and rate quotes

. Secured $ 500,000 contract with prominent client for manufacture of

plush toys

Hanjin Shipping / Corporate Asst. Manager 1986 - 1996

. Traveled to the Far East and Central America to train/educate agents

in systems, sales and operations

. Represented Corporate in three week systems training course in Korea.

Later trained all North America Management and Central American Agents

. Generated North America Equipment Inventory Report and Quarterly

Standards

. Forecasted equipment surplus/deficit and negotiated all container

lease contracts

. Reduced quarterly expenditures and supervised a staff of 10

Education: San Jose State University 1979 - 1981

Personal: Theatre, Reading, Writing and Gym

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