Customer Service Insurance
Resume:
Richton Park, IL
PHONE (***)
E-MAIL:
*******@*****.***
Cynthia G. Monroe
Education DeVry University, Tinley Park, IL
Candidate for a bachelors degree in Business
Administration
Anticipated Graduation December 2010
Legal Experience Dec 2007 - May 2008 Oltman & Maisel, P.C. Chicago,
Illinois
Insurance Defense Legal Secretary
Prepare correspondence, motions, jury instructions, briefs
Schedule depositions and manage attorneys' calendar
Perform time entry and cost/payment billing for firm
Report all court activities to the client, State Farm
Insurance
Set up routine motions in Daley Center for hearings
File summonses with Cook County Sheriff
Sep 2000 - Oct 2006 Segal McCambridge Singer & Mahoney
Chicago, Illinois
Toxic Tort Legal Secretary
Set up responses for all court documents and submitted
monthly reports to clients
Responsible for monthly report updates and analysis
Ordered medical records from hospitals for upcoming trials
Entered monthly time billing for attorneys
Typed all depositions and correspondence
Made flight, hotel and car rental arrangements
Set up conference rooms with refreshments/lunch for
attorney/client meetings
Worked independently while attorneys traveled to
out-of-state depositions
Assisted secretaries with their workload if needed
May 1997 - Sep 2000 Brand & Novak Chicago, Illinois
Litigation Legal Secretary
Typed correspondence, motions and orders
Assisted paralegals on projects as requested
Organized all files
Scheduled depositions and ordered court reporters
Liaison between partner and paralegals in coordinating
projects in preparation for upcoming trials
Feb 1995 - May 1997 Lake, Toback, Yavitz Chicago, Illinois
Family Law Legal Secretary
Typed correspondence, motions, orders and divorce decrees
Contacted clients for meetings and court appearances
Set up depositions
Assisted receptionist in answering phones and greeting
clients
Insurance Oct 2006 - Aug 2007 Allstate Insurance Chicago, Illinois
Experience Operations Manager/Exclusive Insurance Agent/Sales
Hired office staff and administered office practices and
procedures
Discussed insurance product offerings with current and
potential customers
Maintained high customer service standards to attract and
retain customers
Advised customer of claims and billing policies and
procedures as needed
Managed agency correspondence as required
Met with outside companies introducing our product lines
for businesses
Conducted company prospecting programs and provided
customer insurance policy reviews
Coordinated company prospecting programs to assistant
agents
Maintained information in the agency's customer database
Responded to inquiries, issues and complaints
Cynthia G. Monroe
References
Vimatice Jackson
Oltman & Maisel, P.C.
77 West Washington
Chicago, Illinois 60602
Karen Rheingans
Segal McCambridge Singer & Mahoney, Ltd.
Sears Tower
233 South Wacker Drive
Suite 5500
Chicago, Illinois 60606
Glenn Dougherty
Allstate Insurance Company
1726 E. 87th Street
773-***-**** (cell)
Contact this candidate