Customer Service High School

HORACE HAMILTON

*** **** **** ******, ***. *R, Brooklyn, NY 11203

Home 347-***-****; Cell 347-***-**** Email: ***********@*********.***

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Computer Support Specialist with proven success providing exemplary

customer service. Demonstrated ability to quickly learn new product

features and information systems. Strong interest in a position with

advancement potential based on performance and dedication. Excellent

communication and collaboration skills.

? Customer Relationship ? Wireless Networking ? Component Repair

? Network Security ? Microsoft Networking ? Team

Building/Leadership

? Client Service/Follow Up ? Troubleshooting Windows ? System

Maintenance/Tuning

? Remote Troubleshooting networks and internet ?

Hardware/Software Installation

TECHNICAL EXPERTISE:

? Operating Systems: Windows 9X & ME, Windows NT Workstation & Server

4.0, Windows 2000 Professional and Server

? Hardware: Switches, Hubs, Workstation Servers (HP, Dell) Modems,

Network Cards, Printers, Scanners,

? Software: McAfee, Norton, Microsoft Windows, Microsoft Office

Suite (Word, Excel, Access, PowerPoint), Acrobat 4.0

? Networks/Protocols: LAN/WAN, TCP/IP

EDUCATION/TRAINING

State University of New York BEOC Brooklyn, NY

Computer Networking Technology, Certificate 11/2008

John Dewey High School

High School Diploma

RELEVANT WORK EXPERIENCE

Technical Support Representative - Contract, September 2009 - January 2010

CABLEVISION, Jericho, NY

? Deliver world class customer service and build customer

satisfaction and loyalty.

? Responsible for providing technical support via telephone to wireless

internet service providers subscribers.

? Troubleshoot: modem hook-ups, installation/configuration of HSD

hardware and software, wireless home networking and email support

? Handle a high influx of inbound calls within a call center

environment.

IT Technician, November 2008- May 2009

IT BUSINESS SERVICE SOURCE INC., New York, NY

? Provide full range of IT support for a variety of businesses and

organizations in the New York area including law and accounting firms,

non-profit organizations, medical offices, etc.

? Troubleshoot the daily performance of office systems including Windows

XP/Vista both in person and remotely

? Answer user inquiries regarding computer software or hardware

operations to resolve problems

? Set up equipment for employee use including Windows 2000 server,

Windows Small Business server 2003, performing or ensuring proper

installation of cables, operating systems, or appropriate software

? Install and perform minor repairs to hardware, software, or peripheral

equipment, following design or installation specifications

? Maintain records of daily data communication transactions, problems

and remedial actions taken, or installation activities

? Refer major hardware or software problems or defective products to

vendors

? Confer with staff, users and management to establish requirements for

new systems and modifications

? Install and update virus protection including AVG

ADDITIONAL EXPERIENCE

P.C. RICHARDS & SON Brooklyn, NY SALES ASSOCIATE, 2006- 2007

3 PLAYERS 4 STARS Brooklyn, NY ASSISTANT MANAGER, 2004- 2005

NYC TRANSIT AUTHORITY New York, NY CUSTOMER SERVICE AGENT, 1997- 2004

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