Customer Service Manager

DINA MALOO-ENGINEER

** ****** ****, *******, ** *8053 * Phone: 856-***-**** * Email:

*********@*****.***

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EXPERTISE

Experienced in apparel product development, line management, manufacturing,

quality control, inventory and supply chain management.

Provide Strategic Merchandising Solutions that will create brand awareness

and help increase margins.

Innovative thinker with exceptional analytical skills and talent to problem

solve.

Working knowledge of cross cultural work ethics and intuitive negotiator

with vendors and customers.

Excellent communicator with administrative skills and technical savvy

combined with the ability to multi task and guide multiple department teams

under demanding deadlines.

EXPERIENCE

Business Lifecycle Management

Consultant - 2007 to Present

. Appointed by the owner of a start up Uniform Company to set up and

drive the organization's Fire Resistant, Public Safety and Image wear

apparel division by focusing on product development of private label

and branded apparel, domestic and international sourcing and

manufacturing, carbon neutral high performance textiles, quality

control, inventory management, speed to market and profitable growth

in a dynamic economic environment to stand apart from the competition.

. Wide ranging capability and knowledge in identifying green fashion

apparel trends and collaborated with buyers and merchandisers to

develop a cohesive line of apparel.

Director - Global Product Development

Official Workwear - 2005 to 2007

. Managed diverse product schedules from inception to completion by

setting priorities and utilizing available resources to ensure on time

completion of projects with total revenue of $10 Million.

. Formed new and enhanced market standards resulting in "product

leadership" by collaborating with mills and labs on new and existing

performance textile technologies (i.e. anti microbial, wicking and

multiple industrial wash cycles) for consistent quality and product

functionality.

. Developed strategic domestic and international product development and

sourcing programs by leveraging knowledge of local infrastructure,

labor supply, culture, economics and geo political issues to drive

business improvements that resulted in long-term sustainable costs.

. Successfully implemented supply chain and customer service solutions

that reduced cycle time and inventory by 20%.

. Conducted weekly meetings with senior management to assess underlying

business unit performance and helped create marketing initiatives to

promote sale revenues by 25%.

V.P. Brand Development and Merchandising.

Rockfort Enterprise - 2004 to 2005

. Managed a sales team of 5 reps by setting revenue goals and

introducing marketing programs that resulted in a new and diversified

customer base.

. Reduced costs of new items by 25%, maintained pricing and managed

inventory levels by reducing cycle times with speed to market of

reorder within 4 to 6 weeks.

EXPERIENCE (Cont'd)

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Sr. Manager Sourcing, Purchasing and Merchandising.

Echoes of India - 2001 to 2003

. Developed strategy for purchasing unique, green, renewable and

recycled apparel, furniture and accessories from all over Asia.

. Collaborated with set designers, boutiques and design firms to source

and develop unique furniture and accessories programs contributing to

a 75% increase in leasing of products.

. Converted antique textiles into Indo-Western home furnishings to cater

to the western palate and requirements for value added sales of over

$100K.

Manager of Product Development and Merchandising

Paville Fashions Pvt. Ltd. - 1999 to 2001

. Led design team and participated in apparel trade shows globally

renewing existing relationships and generating orders.

. Identified and evaluated new market prospects (i.e. Australia and New

Zealand) to capitalize on sale opportunities in women's and men's

apparel market by developing products that met the demands of the

marketplace.

. Created spec/construction styles and sizes for diverse body structures

per market needs.

Executive Administrator to President / Owner of Company

Darmilla Fashions - 1998 to 1999

. Worked closely with designers of women's evening wear for

international brands such as Bob Mackie in the U.S., Holt Renfrew in

Canada, Karen Millen and Oasis in U.K., resulting in new customer base

affecting top line revenue up to $ 5 million.

. Re-vitalized and re-directed teams with critical customer feedback,

trend direction and understanding of cross cultural work ethics and

technical know-how.

. Accomplished cost reduction of 40% to 45% through minimizing wastage

and controlling inventory levels.

Design Studio Manager

Made In The Shade (A division of Salant Corporation) - 1993 to 1997

. Promoted by the President of the company to lead and manage the design

studio and sample room catering to the junior denim market.

. Directly responsible for a combined workforce of 15 designers,

patternmakers and sample room personnel to develop women's junior

apparel by conducting fittings, adjusting patterns, grading specs,

developing tech packs, approving markers and setting quality control

standards for domestic and international vendors.

. Built partnerships with suppliers to ensure vendors in line with

company and customer direction and price goals.

. Key contact for vendors and internal customers with regard to their

purchasing and pricing of contracts.

. Responsible for a sample room budget, problem solving and personnel

motivation and performance.

Purchasing and Production Coordinator - 1990 to 1993

. Responsible for purchasing trims and accessories for a portfolio of $4

to $5 million.

. Worked on several process improvement projects that reduced cycle time

and costs.

EDUCATION

B. A. - Business ? American Inter-Continental University, Los Angeles, CA

A.M.C ? Fashion Institute of Design and Merchandising, Los Angeles, CA

A. A. - Fashion Design & Merchandising ? Sofia School of Technology,

Bombay, India

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