Customer Service Representative
Resume:
Lydia Melendez
Rochester, New York, 14611
**********@****.***
OBJECTIVE: To obtain a position as a customer service representative.
PROFESSIONAL United States Army, Fort Drum, New York
EXPERIENCE Food Service Specialist, October 2008 – January 2010
Prepared nutritious breakfasts, lunches and dinners for over
•
300 members and their families, including specialty meals
for holidays and special events.
Maintained sanitary conditions of all equipment, utensils,
•
coolers and storage rooms.
Applied a successful evaluation system to receive feedback
•
on meals served and performance from more than 800
personnel.
Energetix and 5Linx Enterprises, Rochester, New York
Customer Service, December 2007 – September 2008
Resolved a range of customer problems including delivery
•
delays, fees, and budget issues for landline and wireless and
communication.
Maintained consumer and small business records regarding
•
billing and finance.
Successfully collected overdue or unbilled fee payments by
•
thoroughly auditing billing records.
Monroe County Child Support Unit, Rochester, New York
File Clerk, September 2005 – September 2006
Organized, maintained and reviewed personnel records
•
including scheduled pay documents.
Entered and retrieved client information using an automated
•
information system.
EDUCATION Buffalo State College, Buffalo, New York
Hospitality, Hotel Management, Degree Pending, December 2010
Walt Disney World and Resorts College Internship.
•
Statler Scholarship- based on completion of two professional
•
internships.
SKILLS Ability to learn new Committed to customer
• •
SUMMARY things. service satisfaction.
Organizational Security Clearance
• •
effectiveness and (Financial)
leadership.
Good communication
•
skills, including,
speaking and
documenting.
SPECIALIZED Introductory Military Training, U.S. Army
•
TRAINING
Food Service Specialist Training, Petersburg, Virginia
•
ADDITIONAL Microsoft Office Suite.
•
SKILLS
Technical Support.
•
Office Administration (email, fax, copy, etc.)
•
Contact this candidate