Customer Service Manager

DEBORAH BURNS, PHR

** ****** ******, ***** * ( Brockton, MA 02301 ( 781- 424 - 1988

************@*****.***

HUMAN RESOURCE MANAGER

Strategic Business Partner to senior operating management to guide the

development of performance-driven, customer-driven, and market-driven

organizations. Demonstrative effectiveness in providing vision and counsel

in steering organizations through complex business situations, including

merger & acquisition. Combines unique blend of multifaceted business

experience and visionary leadership with competencies to spearhead

strategic planning and execution of operational and administrative

initiatives to drive overall HR, organizational and bottom-line financial

performance.

( Multicultural Employee Relations ( Staff Performance Optimization (

Training & Development

( Multi-Site Operations Management ( Merger & Acquisition Integration (

Project & Financial Management

( Diversity Initiatives ( Policy & Process Design ( Recruitment & Staffing

Management

( Compensation Design & Job Description Development

CAREER ACCOMPLISHMENTS

< Successfully managed employee assurance during merger & acquisition

by effectively communicating change initiatives.

< Captured cost savings of $72,000 per year by acquiring new sales

office location within company deadline.

< Developed policies that addressed discrepancies between US and

Japanese employment law.

< Traversed cultural differences with new Japanese parent company by

maintaining open communication lines and acceptance attitude which

resulted in mutual respect and trust.

< Consistently awarded for exceptional performance

PROFESSIONAL ACCOMPLISHMENT

Oriental Motor USA Corporation 1996 - 2009

Human Resource Manager

< Diverse role, accountable for all Human Resource and Accounting functions

for large international motion control systems manufacturer. Scope of

support encompassed three regional sales offices across three states.

Managed three direct reports who maintained a 10-year retention rate and

provided support to HR, Accounting, and Customer Service.

HR Accomplishments

( Led a task force assigned to acquire new office space for sales team

that saved the company 5K per

month in overhead costs.

< Performed cradle to grave project management including office design,

vendor management and negotiations, liaison with international corporate

approval system, and space build-out.

< Minimized workflow disruptions by developing conflict resolution

techniques that saved thousands in litigation costs.

< Managed and collaborated global relationships to meet company's human

capital requirements.

Deborah Burns Page 2

< Managed expatriate Japanese associates' needs including visa

administration and work permits. Assisted with all aspects of

transitioning to day-to-day life in the U.S.

< Coordinated efforts with Japanese head office to recruit Japanese

students for all Oriental Motor offices around the world.

Accounting Manager

Accounting Accomplishments

< After acquisition, managed accounts receivable department of the Eastern

Sales Division for over 1000 active customers with sales of more than 22

million in revenue. Assisted customers with payment arrangements

resulting in 100% revenue redemption.

< Oversaw credit approval process exhibiting sound risk management in

determining credit limits that lowered organizational liability.

Seiberco, Inc. (1988 - 1996)

Human Resources and Accounting Manager for a start-up venture capital

funded company that developed, manufactured and sold sophisticated motion

control motors and systems.

HR Accomplishments

( Led a task force assigned to acquire a new manufacturing/office

location and orchestrated the

allocation of people, time, and resources, successfully completing

the move within the company time

frame with zero down time.

( Assisted with research and design of job descriptions and development

of a salary structure for all

company positions.

< Supervised, trained and mentored three full time customer service

representatives and three part-time administrative assistants.

Accounting Accomplishments

< Prior to acquisition, directed entire accounting function using lean

financial principles.

< Streamlined accounting department by selecting and implementing new

manufacturing/accounting software upgrades.

< Monitored cash-flow daily, prepared monthly P&L reports, balance sheet

statements with analysis, and formulated annual operating budget.

EDUCATION & CERTIFICATION

EASTERN NAZARENE COLLEGE, Quincy, MA

Certificate - Human Resource Management via SHRM Learning System

STONEHILL COLLEGE, Easton, MA

Coursework in Accounting

NORTHEASTERN UNIVERSITY, Boston, MA

Bachelor of Science (BS) in Business Management (with honors)

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