Human Resources Project Manager

Susan Marshall, B.A., CCP, CHRP, GPHR

*** ***** ***** ***** ***********, PA 19335

Home 610-***-**** Cell 610-***-****

E-mail: ************@***.***

PROFESSIONAL OVERVIEW

Senior Human Resources Professional with progressive responsibility

delivering a blend of strategic and operational services. Comfortable

working in a multitude of organizational dynamics; working with people at

all levels of the organization and across multiple cultures. Expertise

includes:

Recruitment & Selection Compensation

Employee Relations Learning & Development

Organizational Development & Effectiveness Communications

Performance Management Project Management

Human Resource Planning Talent Development/Succession

Planning

Foreign Assignments & Immigration Budgeting, Reporting &

Governance

PROFESSIONAL EXPERIENCE & ACHIEVEMENT HIGHLIGHTS

De Lage Landen Financial Services Inc, 2003 to

Present

Director, Human Resource- September 2004 to present

Strategic Global Business Partner (Innovation Group) & North American

Talent Acquisition

1. Strategic business partner for $140M ERP project (300 project team

members across 3 continents); global process management and global

project management groups

2. Pioneered global work practices within company- cross cultural working

& virtual teaming

3. Coach and counselor to managers in areas of member development,

workforce planning, and organizational design

4. Manage human capital risks by developing targeted retention strategies

(turnover 80% lower than organizational average); implementing

strategies to address development and career growth for larger

proportion of high performers and high potentials (success rate on

promotions/placements double organizational rate)

5. Facilitate management of expatriation & immigration; average portfolio

25 members

6. Manage key operational and strategic initiatives- annual compensation

planning & administration, employee relations, performance management,

succession & HR planning

7. Project Manager (or participant) for many HR initiatives;

telecommuting and alternative work projects, handbook revision,

performance management, competency model development

8. Manage Talent Acquisition (2 direct, 2 indirect reports)

regionalization and reorganization. Group responsible to hire 200-250

people annually across 4 locations

9. Implementation Lead for Global Remuneration Program (Hay) across North

America; new grade and salary structure, policies, base and variable

pay programs

Director, Human Resources, May 2003 to September 2004

10. Managed 1 direct report (payroll/benefits & recruiting)

11. Designed and implemented training strategies to drive business

specific training across employee population. Resulted in growth of

$25M to sales portfolio

12. HR participant on cross-functional team to implement major portfolio

acquisition adding $300M to company sales portfolio. Hired, trained

and introduced 30 people within 60 day window

13. Worked extensively on development of Senior Management team utilizing

Insights Personal Effectiveness and Team Effectiveness and coaching to

improved behavior

14. Developed and delivered training programs and supervised generalist

for programs such as employee orientation, Performance Evaluations,

Effective Interviewing, Time Management, Public Speaking, Effective

Communications and MS Office Products

15. Managed directly & indirectly multiple HR improvement initiatives such

as payroll provider conversion and benefits provider change

Mold-Masters Limited, 2002-2003

Human Resources Generalist, March 2002 to May 2003

16. "First among equals" in group of four (reported to President); highly

developed collaboration and influence skills

17. Implemented HR processes, i.e. drafting contacts, handbooks, policies

for manufacturing plant in China

18. Improved managerial capabilities by coaching utilizing Insights

Personal Effectiveness and Team Effectiveness

19. Lead and facilitated process with management team to develop corporate

identity and branding

20. Managed intern, co-ops and apprentice programs; portfolio averaged 20

people

21. Managed operational and ongoing case management of expatriation &

immigration; particularly highly competitive research & development

engineers

22. Provided counsel to managers in areas of discipline, development,

absenteeism, termination, harassment, policy and labor laws in

multiple countries (UK, Brazil, Germany, Singapore, China, USA &

Canada)

23. Global responsibilities; facilitated year end review and salary

administration and overall compensation management

Pitney Bowes Global Credit Services, 2000-2002

Manager, Human Resources, May 2000 to March 2002

24. Managed 1 direct report (payroll & benefits)

25. Developed and implemented succession planning, assessment tools,

identified candidates; managed development plans

26. HR project team member for a major co-location project (4 locations

to 1 for ~ 1,000 people); planning & logistics, redundancies, legal

and severance, change management and change facilitation

27. Developed new employee policy handbook

28. Implemented new variable pay compensation program

The Faneuil Group 1997 to 2000

Manager, Human Resources & Training, June 1998 to March 2000

29. Managed a team of 3 direct reports and 1 indirect report

30. Managed the training function to provide front line regular member

training

31. Oversaw process improvements in HR Operations group; management

reporting, payroll (timekeeping) and implementation of new benefit

offering (retirement program)

32. Strategic HR planning to develop manpower capacity and utilization

33. Oversaw recruiting function to drive high volume hiring

34. Improved internal communications by facilitating monthly/quarterly

employee meetings

Human Resource & Training Specialist February 1997 to June 1998

35. Performed training needs assessment, developed training strategy and

developed and delivered training programs on Performance Evaluations,

Effective Interviewing and Management "Survival" Skills

36. Recruited high volume staffing with weekly intake of average 12

employees per week

37. Performed Benefits Administrator role and managed disability portfolio

(approximately 20 cases ongoing)

EDUCATION CERTIFCATIONS & AFFILIATIONS

. University of Manitoba, Winnipeg, Manitoba

o Bachelor of Arts Degree, Major in Labor Studies, Minor in Economics

May 1987

o Certificate in Human Resource Management, Completed May 1999

o Certificate in Adult and Continuing Education, Completed May 1993

38. Insights Team Effectiveness Certified Facilitator, August 2007

39. New Realities in Change Management, Rheema, April 2006

40. Project Management Certification, Martin Training, July 2005

41. From Good to Great (Leadership training), Center for Creative

Leadership, June 2005

42. Return on Investment-Training & Development Certification- Jack

Phillips, December 2003

43. Insights Personal Effectiveness Certified Facilitator, September, 2002

44. Leading People, Leading Change & Leading the Business, Pitney Bowes,

2000-2001

MEMBERSHIPS & DESIGNATIONS

45. SHRM, GPHR designation, April 2008

46. World at Work, Certified Compensation Professional (CCP), March 2007,

recertified in 2010

47. HRPA, Certified Human Resources Professional (CHRP-Canada), 2002,

recertified in 2008

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