Customer Service Account Executive

BARISHA SPRIGGS

**** ******** **** #*** *** LEANDRO, CA 94578

TELEPHONE 510-***-**** E-MAIL **************@*****.***

Objective

Seeking a challenging, growth oriented position to assist with the

productivity of your organization.

Education

. San Francisco State University, Bachelor of Arts Degree, Criminal

Justice Studies, May 2009

. Merritt College, Associates of Arts Degrees, Paralegal Studies and

Liberal Arts, May 2007

Experience

Pre-Paid Legal, Inc, Independent Associate

December 2009 to Present

. Prospect and secure new accounts using warm and cold calling, and use

other marketing tools

. Establish strong relationships with existing and potential customers

. Identify and secure appointments with key business decision makers

. Educate customers on the value and benefits of Pre-Paid Legal, Inc.

Services

. Attend local community events, trade shows and Chamber of Commerce

events to network and obtain potential business leads

. Collaborate with colleagues across the organization

. Submit complete and accurate account information/contracts

Valley Yellow Pages, Account Executive

September 2009- December 2009

. Prospected and secured new accounts using cold calling and email

outreach

. Established strong relationships with existing and potential customers

. Up-sell and maintained current advertising programs with renewing

customers

. Developed creative and proven marketing plans for customers that

deliver a solid return on investment and demonstrates the breadth of

Valley Yellow Pages and MyYP.com services offering

. Identified and secured appointments with key business decision makers

. Provided consultative services by extending support and defining

marketing strategies

. Educated customers on the value and benefits of AGI Publishing, Inc.'s

products

. Obtained extensive knowledge of Valley Yellow Pages' print directories

and internet site - MyYP.com

. Attended local community events, trade shows and Chamber of Commerce

events to network and obtain potential business leads

. Submitted complete and accurate account information/contracts, copy

and accompanying art work

Joan Buchanan for Congress Campaign

June 2009 to September 2009

Field Canvasser

. Talked to specifically targeted precinct voters at their residence

about candidate's qualifications, answer questions, and attempt to

convince voters to vote for candidate

. Distributed literature about candidate and record voter responses

. Accounted and reported total responses numbers each day

Phone Banker

. Talked to specifically targeted precinct voters on the telephone about

candidate's qualifications, answer questions, and attempt to convince

voters to vote for candidate

. Accounted and reported total responses numbers each day

Proxy

. Proxy holder for a special election endorsement caucus

Alameda County Register of Voters, Poll Worker (only for Election Day)

May 19, 2009

. Located voter's name in roster index and verify addresses.

. Made sure all voters sign on the correct line next to voter's name

. Assisted Inspector in repacking supplies and accounting for voted

ballots

. Accompanied Inspector to Return Center on election night

Youth Justice Institute, Inside Mentor (semester internship)

October 2008-January 2009

. Worked with pre and post adjudicated juveniles detained at Youth

Guidance Center

. Assisted youth in developing decision making, conflict resolution and

goal setting skills

. Provided input to case plan development and implementation

. Attended court with juveniles to provide support

. Trained in overview of juvenile justice system, mentor counseling and

communication skills and detention system polices and procedures

. Passed juvenile probation local jurisdiction clearance to work in

detention facility at Youth Guidance Center

City of Oakland, Volunteer Outreach Worker (temporary summer position)

May2008 -June 2008

. Talked community members and business organizations about the City of

Oakland Housing Fair

. Distributed flyers to the public and convinced retailers, government

agencies, and nonprofits to place Housing Fair Posters in their business

establishments

San Francisco State University Legal Resource Center, Legal Intake

Volunteer, (semester internship)

August 2007- December

2007

. Conducted legal interviews with students who seek legal counseling from

the center regarding matters related to criminal law, consumer law,

landlord-tenant law, domestic relations law, traffic court, small

claims court, employment law, and immigration law

. Handled scheduling, filing, legal document and letter preparation, and

legal research

Law Office of George Holland, Legal Intern, (semester internship)

January 2007 - May 2007

. Provided online research, data entry, answered phones, filed and indexed

documents, photocopied documents, drafted correspondence, opened and

distributed mail, calendared court dates, took dictation, filed documents

with court, performed service of process, produced client bills and

accounting, greeted clients, provided client intake, and maintained

updates in the law library

Alameda County Register of Voters, Poll Worker (only for Election Day)

November 7, 2006

. Located voter's name in roster index and verifies address. Make sure

all voter sign on the correct line next to voter's name

. Assisted Inspector in repacking supplies and accounting for voted

ballots

. Accompanied Inspector to Return Center on election night

Transportation and Land Use Coalition, Field Canvasser (temporary summer

position) May 2006-July 2006

. Established rapport with the public and local residents and surveyed

about transportation uses

. Completed transportation information requests and documented survey

statistics

Alliance for a Better California, Field Canvasser (temporary summer

position) July 2005

. Communicated and gained rapport with the public

. Educated, surveyed, and asked to oppose certain propositions

. Created reports to show statistics about survey

Sentinel Fair Housing & Housing Rights, Inc., Fair Housing Tester (on-

call), June 2005 to October 2005

. Visited various apartments for rent and toured apartment with managers

. Observed and reported about facts about apartments and managers

. Filled out the investigator form and turned in the Staff

. Learned about Fair Housing Laws and other Tenants Rights Laws

Democracy Matters, Campus Coordinator (semester internship)

August 2004-December 2004

. Build coalitions of student activists and other individuals on campus

. Organized teach-ins on money in politics

. Lobbied and educated elected officials about campaign finance reform

Beneficial, Account Executive

January 2003-May 2004

. Supplied mortgage loans and insurance products to new and existing

customers

. Completed loan origination, documentation processing, disbursement

of proceeds, counter payment, deed of trust, and audit

Wells Fargo Bank, Client Services Officer

August 2000-March 2002

. Supported a portfolio commercial clients in treasury cash

management

. Acted as primary liaison between clients, other WF departments, and

regional relationship manager

. Answered and solved problems relating to all WF commercial banking

products and services, updated software, cross sale new products

Chela Financial, Customer Service Representative

March 2000-July 2000

. Furnished student loan information, origination, and contract service

procedures

. Conducted specific account research, and periodic database

maintenance

Providian Financial, Personal Banker July

1997-February 2000

. Marketed credit cards and credit products to customers in an

outbound call center

. Gathered personal and financial information in order to transfer

credit cards balances to the Providian Credit Card

. Attended conceptual sales script meetings to enhance product

marketability

Community Activities

American Association of University Women Hayward-Castro Valley Branch,

Vice President Co-Chair of Programs, April 2005 - April 2006

San Lorenzo Library Advisory Committee, Appointed Member, January 2005-

January 2006

Safe Ashland Neighborhood Organization, Vice-Chair, November 2004 -

November 2005

Ashland Community Center Advisory Committee, Member, July 2004-Present

Alameda County Public Health Department, Grantee to fund Ashland

Community Center Class, October 2004

Bay Area League of Women Voters, Observer of AC Transit Board of

Directors and Metropolitan Transportation Commission Board of Directors

Meetings, September 2005 - September 2006

Ashland Community Center, Volunteer and Board Member, October 2004-

July 2005

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