Sales Customer Service

Richard W. Carroll

813-***-**** . ****************@*****.***

DIRECTOR OF OPERATIONS

PROFILE

Solutions-focused professional with proven success in defining, developing

and implementing targeted action plans to maximize productivity, efficiency

and profitability. Calm demeanor in the face of difficulties; energizes and

motivates team members to meet and exceed goals. Highly versatile; quickly

masters new business models, responsibilities and environments. Reputation

for integrity, dedication, work ethic and analytical skills.

CORE COMPETENCIES

Cross-Functional Team Leadership . P&L . Company Growth . Process

Improvement

Cost Containment . Strategic Planning . Presentations . Negotiations .

Business Development . Marketing

Relationship Building . Creative Problem Solving . Acquisitions .

Policy/Procedure Development

PROFESSIONAL EXPERIENCE

ICON IDENTITY SOLUTIONS / IMS, Chicago, IL

Signage manufacturing and maintenance company with $120M in annual sales.

Executive Vice President, Chief Operating Officer

Successfully built and managed multiple teams to maximize performance in

consistently completing projects on time and within budget in a fast-paced,

time-sensitive environment requiring superior strategic planning,

organization and leadership skills. Maintained full accountability for

overseeing 8 direct reports and 1,200 subcontractors in all aspects of day-

to-day operations, including managing client projects and developing key

initiatives. Collaborated with a diverse team to maximize growth and

optimize business development, marketing, manufacturing, distribution and

finances.

Selected Accomplishments:

. Increased revenues from $3.4M to $18.9M and EBITDA growth from 7% to

15.4%.

. Enhanced revenues $8M over 3 years while reducing customer costs $27M.

. Exceeded company expansion targets 50% by creating and implementing a

comprehensive plan to drive annual revenues to $60M in 5-7 years.

. Developed the customer base from 26 to 47 and number of regional

offices from 1 to 3, while earning recognition as 1 of the nation's

Top 5 maintenance companies in 2007.

DREXEL METALS LLC, Ivyland, Pennsylvania

Manufacture of Metal Roofing Systems.

General Manager/Vice President

Effectively led cross-functional teams in setting goals, establishing

priorities, managing resources and developing targeted marketing and sales

strategies. Designed, developed and implemented advertising and marketing

plans to expand branding and name recognition within the roofing industry.

Demonstrated advanced communication talents in managing distributors,

successfully navigating European Distribution processes, and educating

customers on roofing products and systems.

Continued...

RICHARD W. CARROLL ( Page 2 ( ****************@*****.***

Selected Accomplishments (at Drexel Metals LLC) :

. Hired, trained, mentored and motivated employees, playing a key role

in their development and performance.

. Worked with a diverse range of customers on Green initiatives and Leed

Sustainability Certification.

. Successfully reduced cost and overhead expenses without sacrificing

customer service and sales volume.

THOMPSON INDUSTRIAL SERVICES, Charlotte, North Carolina

Industrial hydro-blasting cleaning services company with $45M in annual

sales

Regional Director

Oversaw all aspects of sales, human resources, and procurement / purchasing

functions and provided senior management with critical reports for

measuring results and defining short-term and long-range business plans.

Supervised process improvements for budgeting, reporting, IT, employee

compensation, and the receivables and payables systems. Strategically

sourced and negotiated with vendors to control costs and maximize profits

while maintaining high quality and safety standards. Planned and

administered P&L plan to control costs, boost revenue and optimize bottom-

line profits.

Selected Accomplishments:

. Increased sales from $1.8M to $7.2M, EBITDA growth from 6.7% to 11.4%,

and internal regional ranking from smallest to second largest.

. Launched 4 new offices in 18 months, leading directly to the company

to successfully exceeding revenue and profit targets.

. Enhanced market position by reducing customer expenses 10% annually

through ongoing process improvements and cost reductions.

EDUCATION

Associate Engineering - Delaware County Community College

Mechanical Engineering - University of South Florida, Tampa, Florida

Leadership Development - University of Illinois

Environmental Assessment - Georgia Tech

PROFESSIONAL AFFILIATIONS

RFMA, PRSM, ISA, RSFA

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