Human Resources Project Manager

SUSAN JETT

*** ******** ***** **. ****: ***-***-

4903

Hermitage, TN 37076 Cell: 615-

***-****

http://www.linkedin.com/in/sjett E-mail:

*********@***.***

QUALIFICATIONS

Human resources project manager with over 5 years experience providing

recruiting, benefits, HRIS processing, research and solutions for Fortune

500 corporations, state government agencies and the healthcare industry.

Excellent communication, problem-solving, employee advocate and facilitator

abilities. Experience includes:

( Benefits administration ( Union partnerships/contracts (

Continuous improvement

( Labor law ( HRIS/report generation ( Strategic

planning/budgeting

( Hiring practices ( Employee communications

EMPLOYMENT

HUMAN RESOURCE GENERALIST/

SR. CORPORATE RECRUITER 12/2006 to

present

Emdeon Business Services (formerly WebMD), Nashville, TN

Sr. Corporate Recruiter

Full life-cycle recruitment experience including:

. Build relationships with key hiring individuals to establish effective

recruitment and communication strategies.

. Indentify and screen candidates to fill key positions in Operations,

Pharmacy, and Customer Support environments utilizing innovative

recruitment methods. Positions include Account Management, Account

Executive, Inside Sales, Data Analytics and Marketing.

. Personally implemented innovative consultant staffing program and

personally contributed to $200K realized savings in 2009. Overall,

the program saved $900k enterprise wide.

. Established relationship and brand recognition with local technical

college that resulted in three successful career fairs and achieved

hiring recommendations in excess of 50%.

. Manage staffing metrics for Operations and Pharmacy groups to project

future hiring needs.

. Analyze background reports for completion status and make hiring

recommendations based on report. Verify reference checks as required.

. Operations representative to redesign and implement new employee

rewards and recognition program. Includes vendor selection, system

implementation and communication plan.

. Implemented intern program in the Operations division, developing

relationships with universities to ensure overall program success.

. Received 2007 Employer of the Year award from ITT Technical Institute.

Human Resource Generalist

. Assisted with the implementation of new employee recognition program,

"Emdeon Stakes". Led the marketing development and communication

plan.

. Developed marketing plan to increase participation in the existing

Sustained Excellence recognition program. This resulted in a 45

percent increase in participation and quality nominations recognizing

employee performance.

. Operations HR Representative for the Winning Culture Committee in the

development of one-team, one-company culture.

. HR contact/lead for EDI Implementation & Enrollment off-shoring

project. Includes RIF, retention concerns/strategy and communication

. Review all job titles, descriptions, and need for an established

career path in the EDI Implementation and Enrollment departments.

HUMAN RESOURCES ADMINSTRATOR 1/2002 -

05/2006

Harley-Davidson Motor Company, Kansas City, MO

Recruiting:

. Recruited exempt/non-exempt and student interns to fill key positions

after consulting

With hiring managers to identify and target specific competencies.

Source and screen applicant information to meet established criteria.

Staff regional hiring events.

. Created plant-wide system to document and process on a weekly basis 15

job requisitions,

15 postings and over 40 internal applicants in accordance with labor

contract hiring policies.

Track and analyze hiring metrics to ensure goals were exceeded.

Provide reports to plant

leadership. Manage electronic and traditional posting of open

positions.

SUSAN JETT

Page 2

. Serve as initial company contact for candidates. Schedule, monitor and

follow up

interviews conducted by interview teams comprised of up to 10

union/salaried employees.

. Implemented plans to increase the size of minority applicant pool from

11 to 21 percent. Achieved a 23 percent success rate within the

first six months of 2004.

Benefits:

. Conduct orientation sessions/training for new employees. Provide

overview of benefit

plans, policies and registration process.

. As primary benefits facilitator developed a "one stop" approach for

employees seeking benefit information. Resolve questions and concerns.

Manage benefit updates and changes.

. Coordinate employee discount programs with area goods and service

providers.

. Process documentation for pay memos and transfers.

. Reduced communication flow issues by 45 percent based on grievances

filed.

HRIS:

. Represent the Kansas City facility on the corporate PeopleSoft Cross

Site Function Team - an 18-member issues resolution committee. Review

and recommend changes to HR policies and processes.

. Conduct internal audits to ensure integrity of PeopleSoft data. Use

audits to identify issues

and develop corrective action plans.

. Manage department accounts payable system and audit budgets for

accuracy.

HUMAN RESOURCES COORDINATOR (Harley-Davidson contract) 5/2001

- 1/2002

Option One, Overland Park, KS

. Provide human resources support to employees by answering questions and

solving problems.

. Manage the hourly interview/hiring process by creating databases and

spreadsheets for

tracking applications, applicant test scores, job postings and open

positions. Prepare necessary information for employee background checks.

. Coordinate meetings for up to 15 attendees. Create PowerPoint

presentations for in-house meetings.

EXECUTIVE ASSISTANT - Concord EFS, Memphis, TN 7/2000

- 5/2001

SAFETY ADMINISTRATOR - FerrellGas, Liberty, MO

2/1999 - 6/2000

LEGISLATIVE ASSISTANT - Rep. Carol Mays, Jefferson City, MO

5/1998 - 2/1999

LEGAL SECRETARY - Missouri Gaming Commission, Jefferson City, MO

5/1995 - 5/1998

ADMINISTRATIVE ASSISTANT - MO Dept of Conservation, Jefferson City, MO

2/1994 - 5/1995

PROJECT SECRETARY - MO Dept of Economic Development, Jefferson City, MO

1/1987 - 1/1994

EDUCATION

B.S. BUSINESS MANAGEMENT Pending

University of Phoenix

. GPA: 3.72 (72 completed credit hours).

. Computer skills: Word, Excel, PowerPoint, Access, PeopleSoft, Resumix,

Oracle

ORGANIZATIONS

CABLE, Nashville, TN

WITT (Women in Technology in Tennessee), Nashville, TN

ITT Technical Institute - Advisory Council

Contact this candidate