Project Manager Management

Doryeth B. Forbes

P. O. Box ******, Pembroke Pines, FL 33026 954-***-****

Email: *******@*****.***

Sr. Business Lead/Project Manager

Results driven leader with information systems installation and integration

experience. Experienced in full life-cycle project planning and

implementation. Work closely with end-users during the design,

development, and training stages.

Energetic and decisive business leader able to merge disparate personnel

into team-centered project teams. Demonstrated team building, relationship

leadership, and communications skills in both public and private sectors.

Core Competencies

Project Management Strategic Business Planning

Re-engineering

Resource Management Interdepartmental Coordination

Change Management

Client Relations Management and Administration

Technology Transfer

Accomplishments

o Achieved productivity gains of up to 50 % through the development and

implementation of projects

on time, on spec, and on budget. Consistently met or exceeded

performance criteria.

o Matrix-managed 15-25 member cross-functional team (hardware, software,

quality control, technical

support, and training), assigning team responsibilities, and

overseeing tasks and timelines. Often called

upon to use personal judgment, diplomacy, and analytical sense

to troubleshoot problems.

o Vital member of Steering Committee that identified user needs and

developed customized solutions for

implementations of more than 150 users. Personable, direct

approach contributed to client loyalty.

Engaged client in transfer-knowledge sessions and provided

Help Desk Support guidelines for client's

internal ongoing practices.

o Pioneered innovative team building cross-functional project management

techniques to expedite

workflow, simplify business processes, and reduce operating

costs. Optimized utilization of software

packages for the best ROI.

o Designed and implemented user setup, end-user training materials, and

testing procedures. Conducted

bilingual Siebel Basic/Navigation Training Sessions for the

Executive Group and Pilot Users.

Additionally, coordinated the "Train the Trainer" Program at

client site.

Professional Experience

First Data Corporation,; Coral Springs, FL

09/08- 03/10

Sr. Business Analyst/Project Manager- LAC IAB Projects

. Pioneered strategic solutions to support 2 high impact Association

mandates while mitigating potential losses of at least $2M

. Spearheaded end to end implementation of 10 projects creating revenue of

over $3M and reducing overhead costs of $80K

. Managed external and internal cross functional teams up to 25 members

throughout projects life cycle across 7 lines of business

. Streamlined and optimized current end to end operational processes

achieving productivity gains of up to 50%

. Built business relationship and provide end to end support to more than

12 International Agent Banks as an ongoing practice

. Coached and guided 5 staff members to effectively address and resolve

project milestones and related critical paths

. Engaged LAC clients in transfer-knowledge sessions with related entities

at no cost to promote awareness of industry changes

Royal Caribbean Cruise Lines, Inc., Miami, FL

02/06- 08/08

Functional ERP Analyst- Financial Applications

. Led and implemented 2 full cycle project implementation of JD Edwards

Enterprise for A/R and Payroll modules

. Conducted gap analysis & write/maintain functional specifications for

over 5 departmental projects

. Migrated over 25 users from World to OneWorld and proposed process

improvements based on industry best practices

. Converted more than 25 legacy logistics reports to upgraded version of

Enterprise Report Writing

. Designed end user training materials, test scripts, and facilitated

bilingual tailored training sessions

. Monitored inventory transactions flowing through related interfaces of

the supply chain's company fleet of 50+ vessels

. Deployed over 15K translated fields in A/R, A/P, Distribution, and G/L

modules for acquired company in Europe

American Express, TRS, Inc.; - Miami Lakes, FL

04/03-01/06

Sr. Business Analyst- Global Establishment Services

. Identified synergies across LAC 10 business units and reviewed re-

engineering initiatives during project initial stages

. Analyzed potential projects applying Six Sigma methodology and improved

capital project completion rate by 25%

Page Two

Forbes, Doryeth

. Performed data mining, benchmarking techniques to analyze data extraction

and gain 30% market share of locations in force

. Consolidated regional financial activities and reported saves of $ 300K

exceeding criteria established at a global level

Internal Control Analyst

. Performed audits across 15 countries in the Latin American & Caribbean

region on third parties and other entities

. Documented findings with corrective control measures according to GAAP

guidelines and SOX regulations

. Ensured integrity of financial statements through appropriate balance

sheet reviews and process risk controls

. Completed risk assessments on targeted clients to safeguard company

assets achieving over 30% saves

CCG International Inc. - Miami, FL

10/00-03/02

Exide Technologies, Alpharetta, GA

Sr. Business Analyst- ERP Consultant JD Edwards

. Implemented JD Edwards OneWorld customized version of SOP & A/R modules

to replicate sales orders

. Integrated Napa's Master Installer/DEBI/Truck Program with desired JD

Edwards functionality

. Gathered/Mapped business requirements from end users and translated these

into technical specifications

. Performed GAP analysis and presented recommended business solution to top

management by means of ARR

. Set up development environment and coordinated usage for 5 key users and

related staff of 25

. Designed User Testing specs to validate system functionality and obtain

senior management and UAT Sign-Off

Black & Decker, Miami Lakes, FL

Project Manager- CRM Implementation- Siebel Systems

. Managed $10M system installation initiative for the LAC division with

matrix cross functional teams of 15-25 members

. Performed strategic alignment of internal and external resources

assessing business processes and setting up controls

. Supervised implementation methodology adherent to Siebel standards and

closely monitored timeline on project phases

. Optimized utilization of software packages for the best ROI identifying

project's milestones and generating contingency plans

. Conducted bilingual Siebel Basic/Navigation Training Sessions for over

150 end users including the Executive Group

. Oversee the development of system unit, integrated, and regression

testing and monitor technical results to ensure functionality

. Launched pilot according to plan in its "Go Live Date" and supported

full deployment activities across all 12 satellite offices

. Set up fault tolerant environments including network redundancy, disaster

discovery sites, and escalation procedures

Tasco Worldwide, Inc., Miramar, FL

10/97 - 10/00

Corporate Manager of Financial Planning & Analysis

. Directed and managed ERP global deployment across 21+ sites of

financial/distribution modules

. Developed financial models to improve profit margins and shareholder's

earnings by an average of 15% a year.

. Incorporated systemic methods for maintaining standard controls and

performed sensitivity analysis for $250M budget

. Assisted in merger/acquisition process of 2 sub companies from an

accounting and financial standpoint

. Involved in the development and attainment of operating targets and

financial goals established in business plans

. Tracked budget performance producing weekly snapshots, quarterly

forecasts, and customizing FASTR reporting

Other Professional Experience

Brothers Gourmet Coffees, Inc., Boca Raton, FL

Financial Sales Analyst

1st Nationwide Bank, Hollywood, FL

Operations Officer

Education

Masters of Business Administration- Nova Southeastern

University Specialization- Management

B.S. Finance & International Business- Florida Atlantic University

Phi Theta Kappa National Honor Society

Related Skills & Training

o Project Management: Certification (in progress)- Tools: Visio,

Teamtrack, MSProject, and Microsoft tools

o Siebel 6.0 - Siebel Business Analyst Certification, Siebel

Tools, Siebel Architecture, Workflow and Assignment Manager

o JDEdwards- 8.10 Inventory Mgt., Distribution, General Acctg, A/R,ERW, Costing, AS400

o Oracle- Oracle Certified Professional Certification

o Bilingual: English & Spanish[pic]

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