Customer Service Engineer

Ishmael Alleyne, E.I.T

**** ***** ****** **

Palm Bay, FL 32909

973-***-**** (Cell)

321-***-**** (Home)

*******.*******@*****.***

Summary

. ASCE Cape Canaveral Branch Secretary & Web Administrator.

. Three years of civil engineering experience in preparing complete

project documentation and design under the supervision of senior

engineers.

. Versatility to perform various tasks such as drafting, general design

work, quantity take-offs and estimates, field surveys, erosion control

placement, soil testing, and environmental investigation.

. Proven ability to interface with clients, architects, landscape

architects, and engineers of other disciplines to coordinate projects

and research special project requirements.

. Valuable permitting experience from attending numerous meetings with

town departments and boards.

Education

Tufts University - BS in Civil Engineering GPA: 3.1 (2002 - 2006)

Additional seminars involving "Low Impact Design", AutoCAD, and

specification writing.

Experience

GSI Commerce, Inc. Melbourne, Florida

Customer Service Representative (November 2008 - Present)

. Assist customers with issues they have with their online orders using

company software.

Ambient Engineering, Inc. Concord, Massachusetts

Civil Engineer (June 2006 - April 2008)

. Using Land Development Desktop, provided site design and analysis for

commercial and light industrial projects.

. Designed multiple drainage systems using HydroCAD while incorporating

flood storage requirements, environmental constraints, and best

management practices.

. Prepared site plans and documentation for 12 major projects complete

with design and calculations.

. Worked on site development and permitting for 4 Public Service of New

Hampshire projects involving 3 substations and a 21-mile transmission

line replacement.

. Interfaced with Army Corps of Engineers for an expedited river

crossing and General Waterways License.

. Worked with Conservation Commissions, Planning Boards, Zoning Boards

of Appeals and Departments of Public Works for permitting.

Structural Integrity Engineering Group, Inc. Medford, Massachusetts

Intern (Summer 2005 - May 2006)

. Prepared engineered floor plans using AutoCAD.

. Calculated and designed steel and wood frames for residences and

smaller buildings.

. Verified and compared concrete mixes against project specifications.

Computer Proficiencies

AutoCAD, Land Development Desktop, HydroCAD, MS Word, MS Excel, Adobe

Writer

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