Customer Service Sales

Michael L. Hernandez

**** ******** *** . *****, ** 78653

PHONE 512-***-**** . E-MAIL *************@*****.***

OBJECTIVE

TO OBTAIN A HUMAN RESOURCES POSITION, WHERE MY

KNOWLEDGE AND EXPERIENCE, PERSONAL APTITUDES, AND

INTERESTS CAN BE UTILIZED IN MEETING COMPANY, AND

PERSONAL GOALS.

EDUCATION

1994 - 1997 LUBBOCK HIGH SCHOOL LUBBOCK TX

Graduating Class of 1997

Bluebonnet awarded High School

Work experience

2/2008 - 4/2010 Flextronics Austin, TX

Sr. Regional Recruiter

Manage recruiting efforts for locations in the

Southern Region

Recruit for all levels exempt and non-exempt

Confer with management to identify current and

future personnel needs.

Develop recruitment programs and collateral, such

as brochures about the organization and its

opportunities to attract applicants and to fill

specific job openings.

Write and place job advertising in various media.

Utilized Internet online recruiting sources to

identify and recruit candidates.

Review applications and interview applicants to

obtain work history, education, training, job

skills and salary requirements, and provide

information about the organization and position.

Coordinate communications with applicants (e.g.

interviews, offer letter, start date).

Verify reference and background checks on exempt

and non-exempt applicants.

Develop and maintain network of contacts i.e.

schools, alumni groups and other public

organizations to help identify and source qualified

candidates.

Make public presentations at schools, organizations

and job fairs regarding the organization and

opportunities. Coordinate participation in, sets up

display and work at job fairs.

Select and work with external recruiters and

employment agencies to identify and recruit

candidates.

Produce Human Resources related reports as

requested by Business Unit Managers.

Participate in HR projects and initiatives as

assigned (i.e. RIF, campus communications, site

audits, employee relations)

11/2006 - 2/2008 West Valley Staffing Group/UCT

Austin, TX

HR Generalist

Support HR Manager

Work closely with Client to improve Temporary

workforce

Manage Retention

New Hire orientation for RFT/Contract Employees

Manage Contingent Workforce

Reviews resumes and credentials for appropriateness

of skills, experience and knowledge in relation to

position requirements.

Reviews Applications and Candidate Paperwork for

accurate and complete information

Visits all hiring-manager departments to develop a

thorough understanding of the department culture

and uses that understanding to help candidates

fully understand the opportunity

Extend offers of employment to selected candidates

Maintain training database

Coordinates and Assists with training and

development

Conduct Investigations (ER, Unemployment, Safety)

Coordinate site events (Holiday parties,

recognitions, anniversaries)

Maintain employee files

5/2006 - 11/2006 Spherion @ DFS Austin, TX

Corporate Recruiter - Talent Acquisition

Leveraged online recruiting resources and in-house

software to identify and recruit the very best

candidates.

Impeccable Customer Service

Reviewed resumes and credentials for

appropriateness of skills, experience and knowledge

in relation to position requirements.

Reviewed Applications and Candidate Paperwork for

accurate and complete information

Update TA Database

Provided complete, accurate, and inspiring

information to candidates about the company and

position.

Extended offers of employment to selected

candidates under the direction of the hiring

managers and within the guidelines of DFS policy

Adhered to Company policies and communicates these

policies to DFS Management

Worked cooperatively with all members of the

staffing team to develop and implement staffing

plans and activities

Visited all hiring-manager departments to develop a

thorough understanding of the department culture

and uses that understanding to help candidates

fully understand the opportunity

Demonstrated ability to recruit for a broad/deep

range of positions

7/2004 - 5/2006 Manpower International Austin, TX

Staffing Specialist

Staffed for Major Austin and Round Rock Companies

On-Site Coverage

Impeccable Customer Service

Hired, Trained, Counseled, and Terminated Employees

Managed Multiple Accounts

Reviewed Applications and Employee Paperwork

Responded to employment claims and appeals

Conducted employee performance reviews and

evaluations

Recruited, interviewed, screened and selected job

candidates for positions

Ensured reference checks and background checks were

completed

Advertised for job vacancies using a variety of

means, such as internet, newspapers, job services,

and provider fairs and networking

Responded to employee inquiries regarding policies,

procedures and programs

Was responsible for local workers' compensation,

including preparation of reports for the Benefits

Coordinator

Assisted Management and On-Site Supervisors with

additionally assigned tasks as needed

Advised Customers on appropriate resolutions

regarding employee relation issues

Developed and maintained strong working

relationships with leaders, vendors, community

organizations, and other team members to create a

partnership that yields success, predictable

results and credibility

5/2004 - 7/2004 Spherion @ Dell

Round Rock, TX

Public Transactional Group

Customer Service

Large Volume Quotes and Sales

30-50 Inbound Calls per day

Computer Sales, $150,000 in sales my first month

8/2002 - 4/2004 Magrabbit Inc.

Round Rock, TX

Customer Service

Tracked daily transaction, up to $100,000

Project Lead

Customer and Client Escalations

Trained and Counseled Employees

6/2001 - 5/2002 Cingular Wireless

Lubbock, TX

Senior Customer Service Representative

Customer Service

Retention, more than 50% of calls regarding

canceling service were retained

Escalations

60-70 Inbound Calls per day

Sales

10/2000 - 6/2001 Advantage Rent-A-Car

Lubbock, TX

Front Desk Sales Representative

10/1999 - 10/2000 Operator Service Company

Lubbock, TX

Call Center Lead

9/1997 - 9/1999 La Quinta Inn & Suites

Lubbock, TX

Front Desk Sale Representative

1/1995 - 8/1997 Discovery Zone

Lubbock, TX

Reservations Supervisor

Professional memberships

National Forensic League

Austin Human Resource Management Association

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