Manager Customer Service

Ken Lantz

*** **** ******, ***** ******, NJ ***** 201-***-**** ******@**.***

Profile

Highly motivated Creative Production Operations Manager. Skills include

management and leadership through initiative, team building and objective

problem solving. Leading-edge manager of highly functional and very

profitable production operation. Working manager committed to upholding

creative integrity and high quality in a fast paced business environment.

Skills

. Operations Management - Interactive, Print Production, Traffic,

Proofreading, Prepress, Conventional Services and familiarity with

Broadcast Production.

. Technology - Asset management, workflow and process evaluation

. Leadership - Team building, recruitment of talent, employee training and

retention

. Financial - P&L management, supplies, staff and revenue

. Outsourcing - On-site, off-site, offshore

Experience

EVP, Managing Director

Pica 9

March 09 - December 09

43 West 24th Street, New York, NY

Hired to manage entire business operation. Application Management,

Development, Administrative, Customer Service and Testing departments with

P&L responsibility. Over time the company split into 2 distinct groups, one

of which became my responsibility.

. Creation of monthly revenue generating jobs for specific clients

. P & L responsibility for those specific clients

. Maintaining proper staffing levels versus workload

. Ensuring proper process documentation

. Creative on-line testing throughout

SVP, Director of Print Creative Services

DRAFTFCB (formerly VICOM/FCB, FCB HealthCare and FCB)

April 92 - February 09

100 West 33rd Street, New York, NY

Responsibilities included the management of seven departments within the

Agency: Print Production, Traffic, Editorial, Word Processing, Digital and

Manual Studio Services and Creative IT.

. Reorganized Traffic, Editorial, Studio and Print Production Departments

into Print Creative Services Department and developed and implemented new

workflow procedures which resulted in dramatically increased efficiencies

. Created new estimating and purchasing procedures

. Converted major clients from conventional production methods to digital

technologies

. Inspire teamwork through informal interdepartmental meetings to

accomplish overall goals

. Perform client orientations of proper agency procedures

. Responsible for all agency print production, across all accounts and all

products

. Responsible for setting budgets and meeting deadlines within budget

. Coordinate the examination of new technologies and/or vendors whose

outcome often resulted in increased efficiencies and economies

. Studio staffed ranged from a 50 to 80-person operation with a 4:1 FT to

FL ratio

. Responsible for monitoring and maintaining Studio Services income. Over

the years this revenue ranged from $2mm to $18mm. At the end of 2008 it

totaled $13.5mm at around a 45% margin

Director, Production/Traffic/Studio Services

Dugan Farley Associates

August 90 - April 92

100 East Crescent Avenue, Upper Saddle River, NJ

Responsible for overall Agency Production Operations. The three departments

included were Print Production, Traffic and Studio Services

. Responsibilities included the managing of all outside purchases for the

agency

. Purchasing, estimating and scheduling of all print, direct mail,

separations, ads, premiums

. Evaluate existing staff and workflow procedures

. Instigated the initiation of agency wide job descriptions, which resulted

in increased accountability

. Responsible for employee recruitment, training and retention

Production Manager

Thomas G. Ferguson Associates

February 89 - August 90

30 Lanidex Plaza, Parsippany, NJ

Responsible for overall Agency Print Production. One of a staff of four,

but the only Print experienced manager.

. Responsibilities included the estimating, mechanical specifications and

the purchasing of all outside services

. Directed clients and internal studio in proper production techniques,

which included heavy electronic retouching

. Trained all new employees on production procedures

. Initiated relationship building with all creatives that insured proper

communication to suppliers

. Performed heavy estimating and mechanical evaluation which insured proper

production

Education

Rochester Institute of Technology

Bachelor of Science, Printing Management

Minor - Layout & Design

Williamsport Area Community College

Associate of Applied Science, Graphic Arts

Rutgers University

Miscellaneous Courses

Achievements

A Past Board Member of the AAAA's Print Committee and the Advertising

Production Club of NY. Presently an Advisory Board Member of the NYU

Masters Program and APPY Committee Member. Also a Member in good standing

with Idealliance, P3, SWOP, APC and IPA.

. APC's APPY Award (Advertising Production Person of the Year) 2004

. Elected into the Print Media Hall of Fame 2005

. Served as the Chair for Idealliance's SPECTRUM conference 2006

. Recipient of P3's prestigious Luminaire Award 2007

. Honored winner of the PIA's Franklin Award, Power of Communication 2008

References furnished upon request

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