Manager Human Resources
Resume:
Laura Mebane
North Lauderdale, FL 33068
954-***-**** ***********@*****.***
“Laura's commitment to our company, management, departmental peers,
and customers make her a leader in this industry.”
- Ellen Baronick, Supervisor, Workforce One
Summary of Qualifications and Achievements
Over 10 years of successful Management and Human Resources/Recruitment experience
Excellent Employee Relations resolution experience
Strong analytical, problem solving skills
Ability to balance, prioritize & manage a range of tasks/projects at one time
Energetic self-starter, with proven, strong leadership qualities
Familiar with leading ATS systems including Brass Ring, Taleo & People Soft
Seasoned interpersonal, communication and motivational skills
Created 80% of recruitment branding and training documents
Achieved 100% of target productivity numbers consistently for all quarters. 100% of target productivity
numbers for Q4, 2007,Q1-Q4,2008 and Q1, Q2, Q4,2009, and Q1, 2010
Orchestrated and developed a hiring plan in support of the Business Unit revenue of $120
Reduced the agency spend by 90 per cent to achieve an industry benchmark in cost per hire
Devised retention solutions that successfully impacted business bottom-line.
Kaplan Inc., Kaplan University 2007-present
Recruiting Manager
(Kaplan, Inc., a leading global provider of educational services to individuals, schools and businesses, serving
over one million students with operations in more than 30 countries. Kaplan’s international programs include
higher education, test preparation, language instruction and professional training.)
Successfully manages a team of 3-8 recruiters, responsible for workforce planning and optimization
strategy for the BU and determine metrics, goals, budget and staffing levels for the team
Responsible for the sourcing, recruitment and on boarding of Director and Management talent at 6
Kaplan sites within the U.S.
Developed recruitment and staffing key performance indicators to understand recruitment and staffing
trends, attrition trends, and market direction for skills
Mentor and develop team members and to identify interests and develop their professional skills
Developed professional interdepartmental relationships to aid client decision-making
for creating job descriptions and executing candidates
Developed new centralized recruitment strategy and process to reach a more successful time to fill,
quality hire and retention rate
Wyndham Vacation Ownership 2005-2007
Human Resources Recruiter
(One of the world's largest hospitality companies offering broad suite of hospitality products including vacation
ownership interests in resorts and is supported by more than 30,000 employees around the world)
Recruited professionals through direct recruiting, cold calling, internet recruiting, internal transfers,
employment agencies, and networking
Develop & maintain existing linkages to community resources for ongoing recruitment opportunities
Streamlined recruiting process and reduced time to hire by 58%
Established and strengthened relationships with hiring managers involving communication of hiring
process, meeting hiring manager expectations, and filling positions
Prepared all monthly reports, and forecasting for 4 business units within Call Center
Represent corporation at career fairs in tri-county area
Administered technical and behavioral based interviews to prospective candidates
Interactive Response Technologies, Miramar, FL 2004-2005
Staffing Specialist
(IRT is an award-winning provider of outsourced CRM, customer contact programs and call center services,
including inbound and outbound voice, email and live agent chat services.)
Primarily responsible for "full circle" recruitment of approximately 150+ Customer Care Agents monthly,
which includes sourcing, qualifying, interviewing and offer of employment
Prepare and facilitate new-hire Orientations
Workforce One/ACS, Hollywood, FL 2001-2004
Lead Career Counselor
Responsible for troubleshooting all escalated cases, legal aid requests and complaints
Develop and maintain relationship with various agencies & employers to further the goals of the
program and the success of customers
Responsible for training new counselors on system, program and legalities
Responsible for managing caseload upwards of 150+ clients
Duties include intake, interviewing, job coaching, personal enrichment, classroom instruction
Responsible for auditing staff files documentation for State & Government regulated program
Assisted customers with identifying employment goals and career development needs
Precision Response Corporation, Pembroke Pines, FL 1997-2001
Assistant Recruitment Manager
Responsible for managing off-site recruitment office & supervising staff of 9
Responsible for facilitating PRC University training classes for management & line staff
Directly responsible for implementing & conducting monthly audits for 3,200 employees
Directly responsible for rewriting job description book for Customer Operations Performance Center
(COPC-2000) national compliance
Responsible for Labor Market Research in prospective cities across the Eastern US
Directly responsible for placing upwards of 400+ new hire candidates monthly including customer
service representatives, line staff and management
Miami Job Corps, Miami, FL 1995-1998
Recruitment & Placement Coordinator
Business development, directly responsible for developing new relationships for placement
opportunities
Responsible for recruiting and placement of prospective students
Implemented new training and life preparation workbook
Facilitate varied workshops, life/survival skills, interview etiquette, self-esteem, communication skills
Maintained caseload of 200-300 students
Education & Certifications
Kaplan University
Currently enrolled, Bachelors of Human Resource Management
Norfolk State University, Norfolk, VA
Bachelors of Science in Communications, degree incomplete
Dynamic Works Institute, Hollywood, FL
Florida Certified Workplace Professional
National Career Development Association, Fort Lauderdale, FL
Certified Global Career Development Facilitator
1998-2001 Precision Response Corporation University
• "Adversity, and how to overcome Challenges"
• "Working and Succeeding in a Diverse Environment"
• "The Management Process"
• "Coaching, bringing out the best in others"
• "Recognizing Sexual Harassment"
• "Proactive Listening"
• "From Conflict to Collaboration"
• "The Leader in each of Us"
References available upon request
Contact this candidate