Customer Service Manager
Resume:
Anne M. Skowron-Floyd
Westlake, Ohio 44145
**********@*******.***
Career Summary
Extensive experience in operations to facilitate the goals of retail
business
through the development and implementation of management skills including,
administrative functions, motivation techniques, staffing, training,
customer service, scheduling, inventory, and payroll. This experience can
be translated to meet the goals and objectives of an office environment.
Qualifications
? Microsoft Office ? Proven Customer
Orientation
? Excellent Organizational Skills ? Operations
Expertise
? Outstanding Communication Skills ? Leadership
Skills
Work History
Family Management
Cleveland, OH
Manager
1993-Present
. Managed all areas of family life including home, education, financial,
medical, social, and enrichment activities
. Served on committee to board of directors of Bay Landing II
. Volunteered at Dover Elementary in hands on learning centers
Cellular One
Cleveland, OH
Administrator
1991-1993
. Data base management
. Streamlined point of sale system through the development of procedures
which improved customer satisfaction and inventory control
. Monitored inventory and cash flow
The Basic Place
Cleveland, OH
Retail Manager
1990-1991
? Personnel management included staffing, scheduling, training and
supervision of full and part time employees
. Administrative functions, bookkeeping
Anne Skowron-Floyd, Page 2
. Merchandising of home goods through innovative design techniques
. Handled all customer service issues referred to retain customer
satisfaction
Homemaker Shops Cleveland, OH
Retail Manager 1989-1990
. Managed store operations, employees, merchandising
. Coordinated shop at home designers and professional installers
schedules with customers
. Communicated with manufacturers to resolve custom order discrepancies
Entre' Computer Center Cleveland, OH
Administrative Assistant 1988
. Maintained accounts receivable
Ameritrust Co., N.A. Cleveland, OH
Traveling Teller 1984-1987
. Provided customer services
. Trained new employees in teller functions
Education
Cleveland State University
B.A. Economics
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