Project Manager Customer Service

DAVE CHRISTOPHERSON

**** ******* ******, ** . **********, WASHINGTON 98065

[H] 425-***-**** . [C] 425-***-**** . ******************@*******.***

( SUMMARY OF QUALIFICATIONS (

Executive-Level Leadership: Accounting and Auditing

Highly accomplished, motivated, and results-centric leader with

demonstrated history of delivering measurable operational, program, and

process improvements for accounting and auditing functions within global

corporations. Outstanding communicator and relationship builder, reputable

for providing superior client services leading to increased and repeat

business. Dynamic change catalyst, able to champion cultural

transformations that drive revenue, boost efficiencies, and propel

organizational success.

AREAS OF EXPERTISE

Accounting and Auditing . Internal Controls . Team Leadership . Process

Improvements

Systems Implementation . Financial, Operational, and IT Audits . Policies

and Procedures

Project Management . Risk Mitigation . Organizational Structuring and

Growth . Six Sigma

Professional Development . Client Service and Training . Communication .

Problem Solving

SOX Compliance . Forecasting . Budget Administration . Financial Reporting

( PROFESSIONAL EXPERIENCE (

SYMETRA FINANCIAL, INC., Bellevue, Washington . 2008-2009

Group of companies specializing in annuities, employee benefits, life

insurance, and retirement plans. Headquartered in Bellevue, Washington.

Approximately 1,100 employees servicing circa 1.8 million customers.

Director of Audit Services

Piloted internal auditing operations, including heading human resources and

administering policies and procedures. Pinpointed and tracked potential

risk factors by teaming with management personnel and applying company's

enterprise risk management tool. Assessed company's internal controls,

documenting any shortcomings and advising Board of Directors of the same.

Select Highlights:

. Catalyzed cultural transformation, elevating internal auditing

function to recognized position of importance by implementing value-

added strategy.

. Established new internal audit services operation, including

assembling dynamic professional team within 6 months, instituting

integrated auditing system, and creating and introducing risk

assessment process.

. Cut auditing expenses by shifting some external auditing activities to

in-house functions and restructuring organization's Sarbanes-Oxley

(SOX) 404 compliance initiative.

WASHINGTON MUTUAL BANK, INC., Seattle, Washington . 2002-2008

Nation's largest savings and loan institution. Acquired by JPMorgan Chase

in 2008.

Accounting Manager, First Vice President

Spearheaded companywide internal controls for SOX compliance. Coordinated

communication with external auditor, and advised internal management and

employees on issues ranging from risk reduction to internal control

activities. Presented any internal control challenges to company's audit

committee. Supervised account reconciliations, including administering

reconciliation automation program and tracking unsettled reconciliations.

Managed and mentored team of 30.

Select Highlights:

. Selected to direct SOX compliance program launch, and executed on-time

and under-budget completion of the same.

. Generated $5M+ in savings by merging multiple control and compliance

activities into one program recognized as among industry's best.

. Boosted reporting effectiveness and facilitated data delivery to

leadership personnel by improving general ledger account

reconciliations processes.

. Played pivotal role in 2 company acquisitions through advising key

project personnel in integration and due diligence.

DAVE CHRISTOPHERSON . ******************@*******.*** . page two

PRIMUS KNOWLEDGE SOLUTIONS, INC., Seattle, Washington . 2000-2002

Leading provider of software solutions for service technology industries.

Acquired in 2004 by Art Technology Group, Inc. (ATG).

Project Manager

Directed projects ranging from major software installations to account

service for select clients. Led team of 8 regional consultants, and advised

customers on product implementation and use issues, such as system

configuration and installations, technical requirements, and personnel

training. Championed business growth and development by crafting statements

of work and key business components for client proposals and by

collaborating with sales personnel to present service offerings to

potential customers.

Select Highlights:

. Won company's largest software and service contract in region by

compellingly presenting value-added benefits and implementation

capabilities to client.

. Structured dynamic internal consulting unit, boosting revenue and

customer service capabilities while reducing need for external

consultants.

. Propelled company's overachievement of quarterly revenue goals by

sealing sales agreements.

. Played central role in architecting new implementation procedures,

subsequently instituted throughout company.

PRICEWATERHOUSECOOPERS, Seattle, Washington . 1997-2000

Global professional services firm servicing clients in multiple and diverse

industry sectors and employing 160,000+ in 151 countries.

Manager - Assurance Services

Directed introduction of accounting methods for middle-market clients,

including training customers in method application. Communicated project

progress to key client contacts. Facilitated financial statement auditing

operations throughout northwest region by directing testing of internal

controls. Contributed to personnel professional development initiatives;

recruited new hires, and reviewed employee performance.

Select Highlights:

. Masterminded and implemented strategy to create assurance and

consulting services unit targeting western region.

. Landed 1st PeopleSoft financial implementation agreement, and

spearheaded sale and launch of 2 enterprise-wise PeopleSoft financial

solutions.

. Ranked among top west coast managers in utilization rates.

. Drove growth of service scope to existing clients by collaborating

with key external partners and client contacts.

Other previous roles included Information Systems Manager - Emeritus

Corporation, Senior Auditor - Deloitte & Touche,

and Revenue Accountant - Chevron USA Production Company. Details on

request.

( EDUCATION (

Bachelor of Arts in Business Administration, Accounting, and Finance

University of Washington, Seattle, Washington

( AWARDS (

Star Award for Outstanding Achievement in SOX Compliance Program

Implementation, 2005

Incentive Award for Outstanding Contribution - Client Service, 1999

Outstanding Performance Award - Client Service, 1995

Multiple Recognitions and Awards for Significant Contributions, 1992-1994

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