Human Resources Customer Service

DIANA FOSTER

***********@*****.*** ? (C) 305-***-****

QUALIFICATIONS PROFILE: Highly motivated self-starter with diverse

experience and high education. Able to orchestrate and manage projects as

well as people through strong communication skills, and highly driven

toward success to benefit both personal as well as organizational goals.

Key Strengths

? Fluent in English and Spanish ? Team Leadership

? Strong customer service skills ? Needs Assessment

HUMAN RESOURCES EXPERIENCE HIGHLIGHTS

Geo Care Inc. Pembroke

Pines, FL

South Florida State Hospital

Sep 2009 - Dec 2009

Diversified Human Resources Internship

. Selected and managed applicants and demographic data

. Completed market salary data research and updated job descriptions

. Prepared turnover and miscellaneous departmental reports

. Assisted in employee relations challenges involving disciplinary

action

. Developed an enhanced exit interview process

. Assisted in employee recognition programs and events

Doral Golf Resort and Spa, A Marriott Resort

Doral, FL

Human Resources Generalist

Mar 2008 - Mar 2009

. Redesigned and managed seasonal worker program including initiating

and coordinating a new housing contract and transportation service

. Traveled overseas for recruitment and coordinated the hiring of 120

seasonal workers

. Assisted in redesigning and planning the employee orientation process

including a self-study training

. Guided new hires through orientation and benefits enrollment

. Redeveloped a new hiring process for new employees

. Provided assistance and follow up on company policies, procedures and

documentation

. Supplied associates with guidance in employment, compensation,

benefits, training and development

. Audited and maintained associate files according to company and

government standards

. Successfully coordinated events for employees such as rallies,

benefits fair and holiday party to boost associate satisfaction and

reduce turnover

OTHER EXPERIENCE

Doral Golf Resort and Spa, A Marriott Resort

Doral, FL

Sales Coordinator

Jul 2006 - Mar 2008

. Administered training to all newly hired sales associates and managers

. Developed and finalized contractual agreements between clients and the

resort

. Participated in sales efforts by conducting property tours and

entertaining clients at local

attractions

Doral Golf Resort and Spa, A Marriott Resort

Doral, FL

Event Management Coordinator

Jan 2003 - Jul 2006

. Coordinated all aspects of events including overseeing and directing

service staff, detailing menus, billing as well as forecasting room

and food and beverage revenue

EDUCATION

M.S. in Industrial/Organizational Psychology

2008 - 2010

Carlos Albizu University

Doral, FL

Expected end date: April, 2010

B.S. in Clinical Psychology

1992 - 1997

Universidad Autonoma de Guadalajara

Gdl, Mexico

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