Customer Service Sales

*** *** ******, *******, ** ***** 630-***-****/ *********@*****.***

Stephen J. DiCristofano

Ob jec t ive To secure a position with a progressive company in which I can utilize my

extensive knowledge of all aspects of Store Management; including exceptional

Customer Service abilities, Personnel Development, Operations, Merchandising

and Cash Management to assist in the betterment of that company.

11/07 – Present Sears Holdings/Kmart

Corporation

E x pe r ie nc

1 1/08 – Present

e Sales/ Ha r d l i nes M a nage r

Franklin Park, IL

Responsible for all merchandising of an 80,000 sq. ft. store with a volume of 9M in Sales.

Assist in hiring, training, supervising and motivating a staff of 70-75 associates

Perform merchandise resets and price changes.

09/08-11/08 Totally

M a n age r

Ghoul, St. Charles, IL

Ordered stock, merchandised, fixtured and opened new Halloween store

Responsible for all operations of a 37,500 sq. ft. store,

Supervised and motivated a staff of 20 associates.

0 6/08-09/08

Sales M a nage r

B loomingdale, IL

Responsible for all merchandising of a 92,000 sq. ft. store with a volume of 8.9M in Sales.

Assisted in hiring, training, supervising and motivating a staff of 60 associates.

Performed merchandise resets and price changes.

1 1/07-06/08

Sales M a nage r

N orridge, IL

Home Store during training months.

Trained in all aspects of Kmart merchandising/sales techniques.

Assisted in merchandising of a 165,000 sq. ft. store with 13.7M in sales.

12/05-10/07 T.J. Maxx

0 3/07-10/07 Chic

Ope r a t ions M a n age r

Assisted in transitioning store into various new programs.

Responsible for all Operations of a 32,000 sq. ft. store with 8.9M in sales.

Hired, trained, supervised and motivated a staff of 40-45 associates.

Maintained excellent Customer Service throughout the store.

1 2/05-03/07 Palat

Ope r a t ions M a n age r

Responsible for all Operations of a 53,000 sq. ft. store with a volume of 14.5M in Sales

Hired, trained, supervised, and motivated a staff of 45+ associates.

Maintained excellent Customer Service throughout the store.

645 Ash Street, Roselle, IL 60172 630-***-****/ *********@*****.***

Stephen J. DiCristofano

11/98-12/05 Office Max

0 7/04-12/05 Elg

Sto re M a nage r

Trained associates on new conversion to SAP, Staffworks and a new POS system.

Responsible for all merchandising of a 35,000 sq. ft. store with a volume of 8M in Sales.

Hired, trained, supervised and motivated a staff of 35-40 associates.

Maintained excellent Customer Service throughout the store.

08/00-07/04 Hodg

Sto re M a nage r

Responsible for all Operations of a 39,000 sq. ft. store with a volume of 8M in Sales.

Hired, trained and supervised a staff o25-30 associates.

Maintained excellent Customer Service throughout the store.

0 6/99-08/00 Broadv

S to re M a nage r

Responsible for all merchandising of a 30,000 sq. ft. store with a volume of 7M in Sales.

Hired, trained, supervised and motivated a staff of 25-30 associates.

Maintained excellent Customer Service throughout the store.

11/98-06/99 Oak Broo

Assistan t Sto re M a nage r

Assisted in the Operations of a 30,000 sq. ft. store with a volume of 8M.

03/97-11/98

Bed, Bath & Beyond

Depa r t men t M a n age r

Grove, IL

Maintained a flexing Department Floor Plan and footage to increase sales.

Promoted excellent Customer Service to enhance the selling culture.

03/96-03/97 Marshalls

Ope r a t ions M a n age r

Park, IL

Hired, trained and scheduled store staff of 35+ associates.

Responsible for all aspects of Customer Service.

Responsible for scheduling the store floor care and maintenance.

12/93-03-96

F&M Distributors

Sto re M a nage r

C hicago, IL

Responsible for overall operations of 26,000 sq. ft. store with a sales volume of 6.7M.

Re-merchandised a challenged store to increase overall sales,

645 Ash Street, Roselle, IL 60172 630-***-****/ *********@*****.***

Stephen J. DiCristofano

Drove sales from 5.5M – 6.7M.

Assisted in filling prescriptions as a Pharmacy Technician.

E d uca t ion

1982-1984

Triton College, IL

[City, ST]

Graphic Art/Psychology

1981 Northern Illinois Un [City, ST]

Graphic Art/Psychology

R efe re nces

References are available upon request.

Contact this candidate