Manager Customer Service
Resume:
Terri Logan
North Ridgeville, OH 44035
**.*****@*****.***
Objective: To contribute in an operations management capacity to
the growth of a manufacturing organization in which my skills in
management, labor allocation, and production planning and
troubleshooting can be of immediate and lasting value.
Career History
SK Finishing Inc, Lorain, Ohio
SK Finishing is a custom powder coater servicing metal forming
manufacturers with special processing requirements and a need for high
end quality products
Plant Manager
July 2008 - January 2010
. As Plant Manager, I had overall responsibility for the performance and
results of the facility, to include P&L, employee health and safety,
quality and delivery, engineering and new program development, and
strategic planning
. Reduced direct labor as a percentage of sales from 35% to 20% through
improved labor allocation and continuous improvement on the
manufacturing floor
. Established self directed work teams via cross functional training to
develop the organization into an informed and responsive workforce
. Created a culture that focused on "quality at the source" and
improved overall product quality
. Met and exceeded the company's "24 hour delivery" target through a
synchronized and refined approach which integrated scheduling
activities with the production effort
. Responsible for health, safety, morale and conditions on the
manufacturing floor
Moskey Dental Laboratories, Cleveland, Ohio
Moskey Dental Laboratories specializes in the manufacture of dental
restorations supplied to dental care professionals
Operations Manager November 2007 - July
2008
Manage and direct overall lab operations to include the quality,
production, technical, administrative and human resource functions as
a direct report to the president of the company
Improved product and on-time delivery by 20% since November 07,
resulting in increased cash flow and enhanced customer relations
Introduced and implemented operational metrics, lean manufacturing
techniques, quality at the source, and continuous improvement
methodology to the company
Resume for Terri Logan 2
Career History
Shiloh Industries, Wellington Mfg, Cleveland Mfg and Ohio Welded Blank
Divisions
Shiloh Industries is a manufacturer of complex stampings, modular
assemblies, and engineered welded blanks primarily for the automotive
industry
Quality Engineer August 2006 -
February 2007
Responsible for all aspects of quality engineering for General Motors
automotive programs for laser welded blank products
Primary customer contact to include plant personnel, corporate quality
personnel, and corporate engineering personnel
Performed continuous improvement activities for manufacturing lines,
equipment and part setup, and scrap reduction
Manufacturing Manager
May 2003 - August 2006
Managed and directed overall plant operations in steel stamping and
assembly facilities supplying engineered products to automotive
manufacturers and tier one suppliers
Overall responsibility for the performance of salary, hourly, and
union employees ranging in number from 150 - 350 personnel
Efficiently staffed complex stamping, welding, and assembly operations
to meet production goals while maintaining and exceeding budgeted
labor run rates
Responsible for health, safety, morale and conditions on the
manufacturing floor
Training and development of salaried supervisory personnel and hourly
production associates
Instrumental in the reduction of waste cost in the areas of overtime,
scrap, rework and premium freight to meet and exceed flexed budget
targets
Managed production operations during the downsizing of a UAW plant
from 675 employees to 250 employees while meeting and exceeding goals
for production efficiencies, quality and delivery
Effectively took on the role of Materials Manager while operating as
Manufacturing Manager for a period of six (6) months
Participated and contributed in aggregate planning, budgeting, and
strategic decision making for manufacturing facilities in a staff
level capacity
Continuous Improvement Manager
August 2001 - May 2003
Production Supervisor November 1999 -
August 2001
Environmental Coordinator October 1998 -
November 1999
Preventive Maintenance Coordinator
May 1997 - October 1998
Resume for Terri Logan 3
Career History
Northbridge Marketing Corporation/RL Polk and Co. May 1988
- April 1997
Master Scheduler/Industrial Engineering Tech
Responsible for the scheduling of over 150 pieces of inserting
machines, bursting machines, and labeling equipment for high volume
mass mailing company
Maintained master schedule based on stock availability and required
completion dates
Coordinated plant scheduling function with sales and customer service
staff to best serve customer needs while meeting internal operating
objectives
Developed and implemented process improvements for production and
offline operations
Performed cost analyses and return on investment studies for plant
activities
Maintained and enhanced employee incentive program
Education, Training, and Certifications
High School Graduate - Midview High School
Technical Certification - Bryant and Stratton
. Shiloh Executive Leadership Training
. TS16949 Auditor Certification
. Six Steps to Six Sigma
. DFMEA/PFMEA
. Toyota Problem Solving
. OSHA 10 Hour Certification
. Toyota Production System and Visual Management
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