Project Manager Management

JOHN D. SCHAEFER

**** ********** *****, *** *******, CA 90068 323-***-****

*************@*****.***

Notable Projects

Successfully managed the official ticketing site for the 2008 Beijing

Olympics, which broke all records for Ticketmaster single day sales. The

site was phased over 2.5 years, and required continual client contact and

management. This multi-million dollar effort was the spearhead of

Ticketmaster's venture into the Chinese market.

Developed Market Research sites for globally recognized brands such as Gap,

Banana Republic, Old Navy and Staples. These sites were very data intensive

and required complete project management from requirements, design,

development and QA in an environment with little SDLC experience.

Produced and launched the Disney Dream Profiler as part of the Disney

Dreams initiative. This was a media rich showcase for the creative teams'

talents, and was highly visible component for the Dreams marketing

campaign.

Managed the eFax.com conversion from a proprietary billing system to

Convergys. This multi-year, multi-million dollar effort required extensive

requirements and business analysis.

Involved with the design, launch and support of the UBS VPN. Security is of

the highest concern for a Swiss bank, and this project involved extensive

vetting of systems and procedures.

Professional Experience

Lieberman Research Worldwide, Century City, CA (4/2009 - 9/2009)

Project Manager

. Created all Project Management processes from requirement gathering and

documentation, version control and structure through release management

and support.

. Responsible for launching major Online Reporting Tools for major clients

on very tight timelines.

. Worked with senior management to determine goals, focuses and objectives

for new development teams.

. Trained business groups in industry standards for best practices on

documentation, including requirements, work plans, technical

specifications and test cases.

. Developed innovated ways of combining current web technology with legacy

systems.

Ticketmaster, West Hollywood, CA (8/2006 - 1/2009)

Sr. Program Manager

. Directed all aspect of Beijing Olympics online ticketing sites.

. Strategic role in Web POS system project development.

. Responsible for an international web development effort, spanning time

zones and cultures.

. Built a cohesive vertical team from product managers to QA and support

groups.

. Oversaw millions of dollars of ticketing revenue in single day sales.

. Developed innovated ways of combining current web technology with legacy

systems.

. Helped establish program management standards across all product

verticals.

. Communicated daily with senior management for all aspects of Olympic web

and POS development.

Disney Parks and Resorts Online, North Hollywood, CA (2/2006 - 8/2006)

Producer

. Produced high quality web content while keeping in the framework of the

Disney business model.

. Created team-wide standards for project management

. Managed creative teams, keeping them in scope, under budget and on time.

. Tracked budgets and resources for large-scale projects, and communicated

daily with senior management.

j2 Global Communications (eFax.com), Hollywood, CA (10/2004 - 2/2006)

Sr. Technical Project Manager

. Created and defined cradle to grave responsibilities for engineering

projects in a J2EE webcentric communications company.

. Composed templates to capture functional requirements and technical

design, including intranet site to maintain and view all project related

documents.

. Established policies and procedures for project management company-wide.

. Selected and implemented project management software including Harvest,

ReqPro, Jira and Confluence.

. Articulated master project schedule for more than 25 overlapping

projects, capturing all dependencies and relationships.

. Built project management team where there was none before.

. Oversaw $3.5m Convergys billing system implementation, consistently

delivering on-time and on budget.

. Managed expectations of Directors and VPs, acting as liaison between

groups with conflicting requirements.

. Implemented several large scale projects including VAT billing readiness,

the acceptance of additional foreign currencies and international payment

methods.

Riordan Foundation, KidType Program (2003 - 2004)

Donations Consultant

. Responsible for finding and coordinating all computer donations for award

winning KidType program.

. Researched and contacted organizations throughout the greater Los Angeles

area to secure an average of over 100 computer systems per month.

. Achieved goal of obtaining and distributing 2000th computer, an event

that included all KidType employees, several education officials, and

members of the media.

. Maintained and developed databases of donors and contacts.

. Created detailed reports spanning all facets of the KidType donation

process and results.

Countrywide Financial, Calabasas, CA (2003)

B2B Web Project Manager

. Managed four person .NET development team to resolve highly complex and

mission-critical production events that often spanned multiple components

and systems on both existing and developing beta technologies.

. Evaluated Loan Origination System in order to streamline processes,

minimize flaws, and correct false errors. Documented LOS protocols and

processes including both existing technologies and mapping out paths for

new and emerging components.

. Generated in-depth reports for senior management detailing current LOS

practices, planned improvements, and sited areas for future improvement.

. Composed architectural and support documentation for HOEPA and B2B web

support systems, working with developers, support teams, PMO and other

business analysts.

. Directed the support and documentation activities and provided reporting

of both Production Technologies and non-PT divisions in a rapidly

changing environment.

UBS/Perot Systems, Chicago, IL (1998 - 2003)

Senior Analyst/Project Manager

. Responsible for all areas of 24x7 VPN remote access team using SecurId

technology, which allowed global employees unlimited access to internal

systems.

. Detailed all aspects of product evaluation, test plans, beta testing,

documentation, supportability studies, hiring team members, scheduling,

and ongoing support.

. Oversaw development and implementation of the SmartSuite application for

private banking, bringing a stalled project back online within one week,

exceeding expectations and succeeding after failed attempts by three

different teams.

. Provided direction on all aspects of the client application deployment

process.

. Created extensive on-line documentation using HTML, FrontPage and

FileMaker to establish training materials and resources for clients and

employees, greatly reducing end user error as well as new employee

learning curves.

. Maintained proprietary Java based chat client on a 24x7 basis for purpose

of secure internal bank communications.

. Responsible for all areas of planning and deployment of customized NT

platform and application development for project launches in Chicago, Rio

de Janeiro, Toronto, and Grand Cayman.

. Coordinated and tracked the decommissioning of existing system

components.

. Worked with C+, Java, and Market Data application developers to modify

and integrate both existing and new software to meet global bank

standards as determined by London and Zurich offices.

. Gained extensive knowledge of project planning on an international level.

. Functioned as liaison between customers and developers to ensure accuracy

and consistency for all requests successfully delivering the requirements

of both parties in a timely and successful manner. Eventually became

most-requested integration engineer in the Americas.

. Outlined intranet site to control the flow of software integration

information between global groups, greatly reducing project time and

increasing accuracy using FrontPage and HTML.

Andersen Consulting, Chicago, IL (1998)

Project Manager

. Supervised and implemented all areas of a shift in client platform from

desktop Windows (various versions) environment to laptop Windows

95/Office 97.

. Oversaw staging and deployment of 570+ laptops with Windows 95 and all

pertinent user data to customers, as well as retrieval, and inventory of

pre-existing desktops, including creating timelines, working within

budgets, reporting to executives, and performing multiple quality checks

before project went live.

. Coordinated and tracked the decommissioning of existing system

components.

Harza Engineering, Chicago, IL (1997 - 1998)

Migration Coordinator,

. Oversaw migration of three separate divisions on multiple platforms into

one enterprise with Windows 95 for 500+ global users in a legacy based

Engineering environment.

. Determined new platforms and standards by organizing meetings, gathering

requirements, and then isolating and solving migration issues

. Supervised three people directly, and coordinated the efforts of

approximately nine others, including creating timelines, working within

budgets, reporting to executives, and performing multiple quality checks

before project went live.

GE Capital Railcar Services, Chicago, IL (1996-1997)

Help Desk Coordinator

. Organized and defined support roles on a five person Help Desk. Worked

under direction of CIO.

. Used Six Sigma processes to improve and streamline Help Desk procedures.

. Met with all company Vice Presidents and support providers to create the

highest level of ongoing support, including creating timelines, working

within budgets, reporting to executives, and performing multiple quality

checks before project went live.

Whirlpool Corporation/Keane Inc, Benton Harbor, MI (1996)

Rollout Analyst, Consulant

. Provided support for 300+ remote users, none of whom had technical

training.

. Created and maintained a support reference database using HTML.

Trippe Manufacturing, Chicago, IL (1992 - 1996)

Western Division Sales Manager

. Oversaw the day-to-day management of a nine person outside sales force.

. Initiated switch to technology based performance tracking and ensuing

laptop rollout and training.

. Helped create SFA software and documentation as well as train sales team.

Education

Michigan State University, B.A. International Relations and Economics

1991

Universite Libre de Bruxelles, EC Studies 1989

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