Management Sales
Resume:
Robert Hinkle
Randolph, N.J., ****9
***.*********@*****.***
Summary
Product Management professional who thrives in fast paced environments.
Successful record of researching, defining, prioritizing, and developing
products working across organizations, customers, and with third parties
to deliver Enterprise solutions. Experience with wireless networks,
mobile applications, OSS/BSS, fixed & mobile device hardware, software,
operating systems, eCommerce portals, SaaS, and industry standards.
Academic background includes Business (Wharton) and Electrical Engineering
(NJIT).
Experience Includes
Product Mgt./Marketing Mobile Device Technologies eCommerce Portals
Full product life cycle Mobile software and content Business to Business
Business Development Standards Forums PSTN Networks
Alliances/partnerships VOIP Telephony /video/IM/SMS Enterprise Networks
Eco-system & Wireless technologies UMTS, IT networks management
distribution development CDMA/LTE, GSM, WIFI, WiMAX
Professional Experience
Verizon Corporation
Senior Product Management Consultant (Randolph Consulting Group LLC)
04/2009- present
RCG provides Product Management consulting to telecommunications companies.
. Researched and developed proposal for IMS based mobile
application platform.
. Product Management consulting for business voice, data, online
services, value added services, WIFI, and FIOs video for
transition to Frontier Communications. Includes OSS/BSS
systems. Developed strategy for product transition, product
discontinuances, and eCommerce portals. Created product and
system requirements documentation, worked with IT and product
teams for transition.
Vonage Holdings Corporation
2008
- 04/2009
Industry leading service provider for Voice Over Internet Protocol (VOIP)
telephony services to residential and business.
Director Product Management
Perform market and competitive research, defined business strategies,
products, services, partnerships, and marketing programs for business voice
and data services. Includes eCommerce and OSS/BSS.
. Led team to developed comprehensive strategy and business case
for mobility to extend services to wireless mobile customers on
CDMA and GSM networks.
. Created business case, Market (MRD),and Product Requirements
(PRD) for business offer that included VOIP services, CPE
devices, Web based services, WIFI, and SaaS offers.
. Introduced PC base software for mobile business users that was the
fastest growing new Vonage product in 2008. Worked with third party for
delivery of software solution.
Avaya Corporation
2006 - 2008
Leader in enterprise VOIP Telephony, Services, Fixed Mobile Convergence,
Unified Communications, Contact Centers and Communications Enabled Business
Processes used by more than one million businesses worldwide.
Director Product Management
Product Management leader working with, Business Development, and
Engineering teams that developed and executed the business strategy for
"one-X" Fixed Mobile Convergence (FMC) solution connecting enterprise
capabilities to mobile phone users. (CDMA, GSM, WiFi-VOIP) Established
and managed alliances with eco-system partners including Research In
Motion, Nokia, Motorola, and Microsoft
. Developed partnerships with Research In Motion, Nokia, and
Motorola that resulted in joint delivery of mobile applications
and platform that positioned Avaya "one-X" as the market leader
in FMC and unified communications.
. Formed WLAN technology partnerships for WiFi to Cellular radio
handoff working with Aruba, Meru and Cisco Networks that
increased market penetration by 20%.
. Represented Avaya Wireless solutions for enterprise at industry
conferences including RIM Wireless Enterprise Symposium.
Robert Hinkle
Page 2
973 -727-2091
***.*********@*****.***
Intel Corporation
2000 - 2006
Business Development and IT Operations- Intel Research (2004- 2006)
Intel Research is part of the Corporate Technology Group and focused on
discovery-based research in computing, networking, communications, and
ethnography.
Led the development of business plans to transfer advanced technologies to
divisions. Led program management, IT, and lab management teams.
. Researched market ad developed business case for multi-beacon (GPS,
WIFI, Cellular) location technology use to deliver application content
to mobile phones. Adopted for integration by Intel.
. Developed business case for WiMAX and WIFI technologies for third
world communications.
. Implemented IP base video and VOIP communications across international
locations.
. Led annual and quarterly research investment prioritization plan.
Product Management Director of Intel Acquisitions - Intel Communications
Products Group (2000-2004)
Communication Products Group provided hardware and software products to
Telecommunications service providers and enterprises.
Worked with Product Management teams of acquisition companies to develop
joint product roadmaps, marketing programs, channel/distribution
strategies, pricing, and integrate/position existing products with Intel
offers. Led product prioritization and investment planning.
. DataKinetics - PSTN and IP signaling Gateway Company located in
the UK.
Created new indirect channel product line strategy and go-to market
plan that increased sales 22%.
. Voice Technology Group - Enterprise IP and telecommunications
Gateway Company.
Developed product line plan that included new VOIP gateways and
positioning with existing product
portfolio that increased available market over 20%. Beat revenue
and profit targets by 10%.
Dialogic Corporation (acquired by Intel Corporation in 2000)
1993 - 2000
Global leader in Computer Telephony
Market, delivering PC based hardware, software, VOIP, and tools to software
developers (ISV), OEMs, and system integrators to build telephony voice
processing and switching solutions.
Product Management Director- (1993-2000)
Product Management for a $380M enterprise and service provider
telecommunications product line. Complete product life cycle management.
Represented Dialogic to major customers and at industry events.
. Researched and defined multi-tier voce processing product line for
indirect distribution that increased sales over 30% and took
significant share form major competitors.
. Delivered speech recognition technologies platforms for cellular
phones that increased sales 27% by increasing market opportunity for
voice processing product line.
. Defined and launched industry leading products. Products received
numerous CTI industry awards.
. Recruited over 100 ISV's to build applications on top of Dialogic's
platform.
. Member of SCSA industry standard development forum.
. Liaison with major customers (Northern Telecom, IBM, Active Voice
to understand needs, define products, and support sales in winning
deal.
. Developed numerous articles for Telephony Publications and speaker at
industry conferences
Education
Wharton, University of Pennsylvania, Philadelphia, PA
Advanced Management Program
New Jersey Institute of Technology, Newark, New Jersey
BS Electrical Engineering
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