Customer Service Sales
Resume:
Stephanie Shone
Wyoming Pa *****
Cellular: 570-***-****
*********@*******.***
Objective Seeking a position with opportunity for advancement. Looking
for a company with pleasant work environment and good
employee morale, where I can start a new career.
Experience 2009-present Apria Healthcare
Clinical Assistant
o Manages all Clinical Programs
o Sales calls to Apria referral sources
o Delivers and sets up respiratory equipment for Apria patients.
o Conducts downloads of recording devices such as apnea monitors,
oximeters, CPAP devices, and other respiratory equipment.
o Performs functional tests on certain respiratory equipment as
required by branch.
o Instructs patients on the basic use of their self-administration of
respiratory equipment, as approved by local and state licensure
limitations.
o Ensures that patients understand the proper operation and
maintenance of the equipment.
o Conducts appropriate patient follow-up contacts. Responds to
emergency calls on an on-call basis with clinical backup.
o Prepares and maintains a record for each patient containing all
pertinent patient information, care plans, physician prescriptions
and follow-up documentation.
o Consults with respiratory care practitioner regarding patient
treatment, medical condition and home environment.
o Performs other related duties as directed by supervisor.
2007-2008 One Communications
Account Executive
o Responsibilities include the ability to develop relationships and
maintain an active presence in the business community
o Responsible for promoting One Communications as a leader in
telecommunications throughout the assigned territory.
o Consistently achieving territory sales goals.
o Making sales presentations to key prospects and customers that positively
influence the demand for One Communication's services within the
territory.
2004-2010 Cardionet / EMSI
Patient Educator
o As Patient Educator my responsibilities include: field visits in
the Northeast PA Region and phone hook ups to patients.
o Training and educating patients on CardioNet mobile telemetry unit.
Maintaining HIPAA compliance.
o Responsible for maintaining expense reports, timesheets and patient
paperwork.
.
Patient Coordinator
o My responsibilities were: scheduling patient education visits
(selecting the most cost-appropriate educator based on logistics),
while providing accommodating appointments for the patient,
entering all patient scheduling information, feedback, etc. into
appropriate computer database.
o Perform 24 hour patient follow up calls, coordinate device
retrieval, status physician groups on patient scheduling status,
and provide excellent customer service to both internal and
external customers.
o Manage the collection and storage of patient education paperwork.
2002-2004 Riverside Rehabilitation
Unit Scheduler/Secretary
o Responsibilities include: scheduling patients with
therapist, coordinating van transportation for the facility
and for four satellite locations, minimal supervision of
van drivers, data entry, scheduling patient evaluations,
preparing discharge logs, assisting CORF Coordinator with
various duties and checking in patients initiating
independent patients, collecting payments.
Receptionist
o Experience in reception including: greeting patients,
answering multi-line phone system, retrieving patient
information, and admission.
o Responsible for weekly statistical reports including:
reports for six satellite facilities. Medical records
including: chart set-up and filing.
1998-2002
Balester Optical
Customer Service Agent
o Responds to telephone, fax and EDI inquiries and orders from
referral sources and homecare patients.
o Documents referral request for coordination of care.
o Provides information on equipment, supplies and services.
o Maintains appropriate documentation received with order and
conducts follow-up as applicable.
o Resolves referral/customer complaints by identifying problems and
coordinating appropriate corrective action.
o Complies with and adheres to all regulatory compliance areas,
policies and procedures, and "best practices".
o Performs other related duties as directed by supervisor.
Education Misericordia University
Bachelor of Science in Marketing GPA 3.4
Luzerne County Community College
A.A.S. Business Management Technology
Skills Experience with Microsoft Word, Excel, Outlook, and Power
Point. Successfully maintain a commitment to building
business. Trained new employees at all employers. Strong
multi-task capabilities. Enjoy working in both independent
and team-oriented conditions.
References Sabrina Major
Customer Service/Logistic Associate, Lion Brewery
Joseph Precone, CRT
Certified Respiratory Therapist, Apria Healthcare
570-***-**** ext. 2003
Paul Novak, CRT
Certified Respiratory Therapist, Apria Healthcare
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