Manager Customer Service

LEONARDO A. OLIVO

**** ***** ********, *******, ** 91762

Cell 909-***-**** *************@*******.***

Qualifications for Management

I am a "hands-on" team player who can effectively communicate with

employees and management alike in order to foster a productive and positive

working environment; offering over fifteen years of managerial experience

in accounting, business administration and finance, with a strong ability

to multitask and produce effectively results, and completely bilingual in

both English and Spanish.

Career Path

ENMEX PETROLEUM - DBA Trans Energy USA (09/2008 to 01/2009)

Nation Leader - fuel distribution.

Treasurer,

Oversee and manage the treasury group. Have wide range of responsibilities

over a broad spectrum of treasury projects.

-Assist in debt management activities including tracking and processing

payments.

-Oversee compliance documentation process for Treasury group. Interact with

both internal/external parties and regulatory bodies, provide debt covenant

compliance information.

-Provide support for corporate and structured finance.

-Assist in tracking, monitor and prepare letters of credit.

-Assist with special projects and maintain treasury controls documentation

and reporting as well as manage treasury records.

-Review documentation for debt compliance to ensure adherence to the

established financial and affirmative covenants.

- Build relationships throughout the organization to develop new and refine

existing, compliance processes for company's long-term debt.

-Assist in preparation of the treasury budget and perform variance analysis

of accruals vs. budget

-Aid in the maintenance of credit facilities documentation and other debt

instruments, prepares, distributes and monitors list of letters of credit.

-Prepare payment documentation for a variety of debt agreements and

contracts.

-Assist in preparation of treasury related information for various internal

groups: accounting, rates group, tax etc.

-Maintain documentation on Business Continuity Plan.

-Reconciliation of all bank accounts.

-Make recommendations for process or procedural changes, including treasury

record management documentation and compliance management.

-Assists internal and external auditors with requested client assistance

items including: business process flow, financial process documentation,

compliance documentation etc.

C & F FOODS, INC. (03/2003 To 09/2008)

Major International manufacturer of commodities (Beans and Rice/C&F brands

and private labels)

Inventory Control Manager (06/2006 to 09/2008) .

-Managed all aspects of the Inventory department corporate wide (4

warehouses & 3 satellite warehouses).

-Managed and maintained minimum and maximum inventory levels for

Bulk/Finish Goods and Packaging materials for all warehouses.

-Managed the bill of material and costs for new bulk / packaging & finish

good items.

-Reviewed weekly activity and planed inter-warehouse transfers of products.

-Processed receiving of bulk and packaging material into the system.

-Approvals of inventory adjustments, supervised the processing of

production recaps, and processing of production statistics.

-Conducted quarterly full inventory counts, and monthly cycle counts.

- Prepared weekly stock status reports and monthly month-end reports.

-Managed a staff of 2 (inventory assistants)

Accomplishments:

-Leader in the implementation of scanning system.

-Able to reduced 85% the quantity variances when conducting full physical

inventory counts.

-Able to maintained the rotation of finish goods into the satellite

warehouses to prevent shortages to our customers.

Credit & Collection Manager (03/2003 to 06/2006)

-Managed all aspects of the Credit and Collections department.

-Analysis and evaluation of new credit applications for new potential

customers.

- Reviewed daily billings & deposits.

-Reviewed the daily EDI billing process and retrieved any transmittal

message errors.

-Assist the collection clerk on any difficult collection process.

-Assist in the process of resolving, clarifying & validating short pays &

deductions (bill backs).

-Reviewed all monthly adjustment.

-Reviewed monthly accruals and brokers commission accruals.

-Prepared weekly flash sales report, analysis of cost of goods vs. sales

(profit report), outstanding shipments report & monthly short pays /

deduction analysis report for upper management.

-Managed a staff of 5 (billing/ deposit clerk, collection clerk, 2 promos &

rebates clerk, and one short pays clerk)

Accomplishments:

-Maintained an average of only 2% of the total outstanding over 90 days.

-Reduced by 45 days the resolution of short pays and deductions.

HEWLETT-PACKARD VENEZUELA (10/2000 to 03/2001)

Worldwide leader - computer equipment provider.

Leasing Department Manager,

-Managed and controlled all national leasing contracts.

-Reviewed and approved new or renewed leasing contracts.

-Followed up on monthly billing process (over 1,500 leasing contracts)

-Re-negotiated with customers for outstanding payments, and worked together

with the Collections Department for past due invoices

-Supported and collaborated with the Sales Department in order to increase

and expedite new contracts for new customers

-Managed a staff of 4 (Customer Service Representatives)

BAKER HUGHES DE VENEZUELA (05/1995 to 06/2000)

Multi Million International Petroleum Service Company (Corporate Offices -

Houston, TX) providing Logging Services for the Oil Industry in

Venezuela's.

District Controller (05/1998 to 06/2000)

-Responsible for managing all the accounting / administrative and financial

functions of the eastern territory of the country.

-Responsible for the annual budgets, General Ledger, Account Payables,

Account Receivables, Analysis of the Financial Reserves, Cash Flow &

reviewed third-party contracts.

-Managed a staff of 6 (two accountants, one collection supervisor, one

accounting secretary, and one multi-tasking clerk)

Accounting Manager (06/1996 to 05/1998)

-Responsible for supervising general ledger, payroll, accounts payable &

accounts receivables.

-Assist District Controller in the annual budgets, General Ledger, Account

Payables, Account Receivables

-Managed a staff of 3 (two accountants, one collection supervisor)

Account II (01/1996 to 06/1996)

-Responsible for account payable for the all districts and the daily

reporting to the Corporate offices in Houston, TX.

-Ensure all adjustment and general ledger entries were entered and

adjustments were process before month end.

Account I (5/1995 to 01/1996)

-Responsible for recording all district collections and reported on a daily

basis to the Corporate offices in Houston, TX.

- Ensure all adjustment and general ledger entries were entered and

adjustments were process before month end.

BASF VENEZUELA (07/ 1993 to 12/1994)

Multi Million International German Company - Manufacturer Chemical

Products.

Credit/Collection Supervisor

-Responsible supervising all aspects of the Credit & Collections

Department.

-Performed analysis of new credit for potential new customers.

-Manage a staff of 2 (1 Collector & 1 Clerk)

Education & Training

Bachelor's Degree in Business Administration (BBA) Jose Maria Vargas

University

Specialization in Management (May 1995)

Certificate, Financial Analysis Management Development

Certificate, Advanced Management Seminar (March 1996) Esain Asesores

Management Course 1, Red Course (April 1999) Baker Hughes

Management Course 2, White Course (April 1999) Baker Hughes

Legal Compliance & Contracts Seminar (September 1999) Baker Hughes

Computer Literacy:

Microsoft Office Word, Excel, Powerpoint and Access, Spreadsheets for

Financial Analysis, AS400 & SAP, QuickBooks.

Contact this candidate