Project Manager Customer Service

Clournesha Hardy

**** **** ** ( Emeryville, CA **608

Tel: 415-***-**** ( Email: **********@*****.***

SUMMARY OF QUALIFICATIONS:

. Diverse professional background which includes effective

customer relation and interpersonal skills.

. Successful experience working and negotiating with the

public in a service oriented work environment.

. Excellent written/verbal communication skills and

performs well under pressure with the ability to conquer

multiple deadlines and changing priorities.

. Proficient in Administration services and Billing,

technical skills include: Microsoft Outlook, Word, Excel

and Power Point.

EXPERIENCE:

Volts Services Group Oakland, CA

Recruiting Assistant (2007 - 2008)

Retains flow of job applicants by introducing job openings,

assembles recruiting materials, screening, refer applicants and

prepare reports. Responsible for placement, assignment of job

openings by submitting print advertisements, job board postings,

job fair and organization web page announcements.

Establishes qualification criterion by screening applicants and

performing employment background checks. Complete reference

verification process and administer required tests. Maintain

applicant-tracking system by entering and updating requisitions,

sourcing, profiling, resume management, matching similarities

research, and inputting hiring information. Conduct new-hire

orientations and create orientation packets.

California State Automobile Association (AAA)

Emeryville, CA

Customer Service (2006-2007)

Maintained communications with existing account holders by

responding to inquiries and initiating contact to renew existing

contracts. Processed enrollment applications and renewal

paperwork and provided sales services to walk-in customers.

Assigned redemption tickets to customer's in pick-up area.

Spherion Oakland, CA

Administrative Assistant (2005-2006)

Provided direct administrative support to the Project Manager.

Created distribution

list using MS Outlook; utilized calendar and conducted heavy

email correspondence. Recorded meeting minutes for the Corporate

Records Handbook.

Performed basic accounting functions (provided training on

software). Responsible for inputting and modifying orders, coded

invoices etc. Conducted filing, complete data entry, and other

various support functions.

REFERENCES: Furnished upon request

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