Sales Customer Service
Resume:
Chicago, IL ***** Home Phone: 773-***-****
Cell Phone: 312-***-****
e-mail: **********@*****.***
Dean Curtis Fairley
Summary A highly experienced Sales / Operations Executive who
has demonstrated the ability to lead diverse teams of
professionals to new levels of success in a highly
competitive industry. My strong technical and business
qualifications with an impressive track record of more
than 20 years of hands-on experience in strategic
planning, business development, project and product
management, and system strategies are unmatched. A
proven ability to successfully analyze an organization's
critical business requirements, identify deficiencies
and potential opportunities, and develop innovative and
cost-effective solutions for enhancing competitiveness,
increasing revenues, and improving customer service
offerings.
Core Leadership: From being a NCO in the Marine Corp to the
Capabilities many other management positions I held in my career I
learned how to be an effective leader. These skills have
carried through my academic and professional career.
These experiences taught me the line between delegation
and participation.
Critical/creative thinking skills: As a manager of many
different business units along with the natural creative
thinking required in graphic arts, I use
critical/creative thinking skills all the time. Thinking
out of the box is a must for differentiating yourself
and your organization. In an extremely competitive
business such as graphic arts I realized this is a must
to insure you and your team stands out of the crowd.
This forces a constant innovative attitude.
Effective communication: Business professionals are
limited on time and need reports that get the point
across in a timely and effective manner. In all of the
reports I write, I keep this in mind. Time is money, so
the faster you can get a point across the better. I have
taken public speaking and writing courses to assist me
in effective written and verbal communication.
Team effectiveness: I have been involved in many team
projects for the companies I have worked for. From
strategic planning responsibilities, establishing Small
Business Units to create new opportunities and many
different roles in the merger and acquisitions process I
have contributed to the growth and success of the
companies I worked for.
Managing change: In our current economy, change is
necessary and cannot be thought of as negative. Change
is an opportunity for improvement. Having worked within
the printing industry, I constantly have had to rethink
the marketing strategy along with manufacturing
processes to succeed in an ever changing marketplace.
Experience 2007 - 2010 Graphic Technologies Niles, IL
Director of Account Service / Account Management /
Estimating
Increased win / loss ratio by focusing account
executives, estimators and client service in teams to
better service clients
Built personal account portfolio to over 5 million in
sales in two years
Created and developed an account service model to
support sales growth and improve client satisfaction
Developed and trained new personnel in account
management
2005-2007 Graphic Technologies Niles, IL
Director of Operations Graphic Technologies
Lead executive to oversee acquisition of Graphic
Converting - the largest trade finisher in the Midwest.
Increased sales immediately through a focus on client
opportunities.
Responsible for P/L of Graphic Converting Facility
during merger.
Showed immediate results in profit through management
reorganization and restructuring.
Established management structure and workflow
improvements to support clients and staff.
1995-2005 JohnsByrne Company Niles, IL
Vice President of Operations
Established JohnsByrne as an industry leader in quality
and efficiency.
Assisted in the day to day management of 12 account
executives responsible for sales and account
acquisition.
Listed as one of the fastest growing companies two years
in a row.
Responsible for P/L analysis of manufacturing
Expanded print capabilities to include UV Printing and
specialty substrate capabilities
Initiated one of the first computer to plate
manufacturing facilities in the Midwest
Maintained the status of industry leader in
profitability as measured by PII ratio studies
1992-1995 JohnsByrne Company Niles, IL
Plant Manager
Developed and maintained manufacturing procedures with
the involvement of key managers
Decreased rework by 50% through procedural improvements
and training
Developed new print techniques on alternative substrates
as well as coating techniques.
Established JohnsByrne as an Industry leader in
innovation and quality.
1990-1992 JohnsByrne Company Niles, IL
Prepress Manager
Implemented one of the first postscript workflows in the
industry.
Implemented prepress workflow to support both
conventional and digital workflows.
Established departmental procedures to reduce plate
remakes and eliminate press down time.
Education
Seminars
The 7 Habits of Highly Effective People Signature Course
(3-Day)
Statistical Process Control - 3 day Intensive Seminar.
The Dale Carnegie Course of Effective Communications &
Human Relations - 12 session course
United States Marine Corp
Basic Electronics and Electricity USMC
Advanced Avionics Electronics USMC
NCO Training School USMC
1979-1983 Libertyville High School Libertyville, Il
College Preparatory
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