Customer Service Human Resources

Holli Norris

**** ******* **** **********, ** 469-***-****

*************@*****.***

OBJECTIVE To obtain a position in recruiting with a focus in human resources

SUMMARY OF QUALIFICATIONS

• Strong analytical and problem solving skills with the ability to make sound decisions

• Excellent written and verbal communication skills

• Highly trustworthy, discrete and ethical

EDUCATION

Bachelor of Arts & Science in General Studies December

2009

University of North Texas Denton, TX

PROFESSIONAL EXPERIENCE

Customer Service Representative May 2008-Present

The Home Depot Lewisville, TX

• Worked effectively under limited supervision and in a cohesive team environment

• Provided superior customer service and work quality while demonstrating attention to

detail, flexibility and innovation in resolving problems.

• Dealt with customer service concerns and complaints, by phone and in-person.

• Provided effective and timely resolutions to a range of customer inquiries

• Created and trained 5 cashiers on reward system

Server June 2004-September 2007

Outback Steakhouse Denton, TX

• Performed under pressure in a fast-paced environment

• Cleaned and closed kitchen nightly

• Ensured that all expectations were met and exceeded by actively checking up with

customers & quickly correcting issues

• Won the employee of the month award in March 2006

TECHNICAL SKILLS

• Microsoft Word, PowerPoint, Excel

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