Customer Service Manager

Brian F. McDonald

** **** ****** * West Norwalk, CT 06850 * Home: 203-***-**** * Cell: 203-***-****

*****@*********.***

OBJECTIVE: To secure a position where I can utilize my formal education and extensive

work experience to provide successful results, understanding the importance of team work

and bringing excellent interpersonal skills with co-workers, clients and the public.

QUALIFIED BY:

SIGNIFICANT EXPERIENCE IN PROVIDING:

• Customer service

• Personnel management, including Team building and Training

• Purchasing and inventory control

• Departmental financial management – profit and loss, etc.

PERSONAL QUALITIES:

• Integrity and reliability

• Initiative

• Commitment to excellence

• Interpersonal skills/ enjoy working with people

• Goal-oriented/persistence: Completed BA and MA nights while working full time

EDUCATION:

University of Connecticut, Stamford, CT B.A. Degree December 2007

University of Bridgeport, Bridgeport, CT M.A. Degree December 2008

COMPUTER SKILLS:

Proficient in the use of Microsoft Word, Excel, PowerPoint and Access

WORK EXPERIENCE:

Shaw’s Supermarket, Inc., Darien, CT 1999 – 2008 Deli Clerk/Trainer

Provided superior service in a high traffic environment

Trained new employees

Substituted/assisted department managers, as needed

Grand Union Company, Wayne, NJ 1984 – 1999 Produce Manager

Responsible for department Profit and Loss, inventory, sales trends

Ensured strict compliance with health department regulations

Evaluated, trained and mentored employees

Contributed to a culture of customer excellence, resulting in repeat and loyal clientele

REFERENCES AVAILABLE UPON REQUEST

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