Customer Service Data Entry
Resume:
Thaleigha C. Battle
**** ****** **** ******, ** *0082
****************@*****.***
Profile
Possess strong problem resolution skills, time management, and
decision making skills.
Self starter, detail oriented and resourceful in the
completion of tasks with ability to multitask effectively
independently, as well as, in a group to meet deadlines.
Proficient in Microsoft Office, Outlook, SPSS, Internet, 60+
WPM, Writing and editing documents, written and verbal
communications, conference presentations and correspondence,
organization skills, customer service skills in person and
telephone communications, Physician relations, Medical
Terminology, marketing coordinating, creativity, all under
minimal to no supervision and being compliant with all
applicable regulations, polices and procedures. Able to work
collaboratively with a culturally diverse staff and
patient/family population; demonstrate tact and sensitivity to
stressful situations. Able to demonstrate skills in problem
assessment and resolution and collaborative problems solving
in complex and interdisciplinary settings. Knowledge of
federal and state regulations concerning patient admissions,
discharge and transfers. Knowledge of Medicare and Medicaid
regulations, and insurance.
Education Bachelor of Science, Management 3.5 GPA
August 2004- December 2007
Albany State University, Albany, GA
Major: Management, concentration in Healthcare Administration
Minor: Psychology
Troy State University
January 2009- Present
Masters of Business Administration, concentration in General
Management
Accomplishments
Served as Healthcare Management Club Vice- President and
Public Relations Chairperson, Psychology Club, Secretary, Psi
Chi, National Honor Society in Psychology, Secretary, Delta Mu
Delta, International Honor Society in Business Administration,
Who's Who Among Students in American Universities and
Colleges, Women's Leadership Alliance
Employment Centralized Scheduler, Piedmont Healthcare, Atlanta, GA
Dec 2008- present
Performs scheduling of all centralized scheduling procedures,
by fax or inbound calls, operating and utilizing PHS
Obtain and verify all insurance information, secure benefits
and eligibility based on verified information, create
accounts in GUI with the given information, run Search America
to verify identity and demographic information is accurate,
upfront cash collections, data entry
Respond to patient and physician correspondence in a timely
manner, patient satisfaction, responds to inquiries or service
complaints professionally and using tact and diplomacy in
resolving issues and communication with patients, physicians,
practice area staff and management, inform patient of their
role in the entire process, using AIDET during each
communication with internal and external customers
Pre Registrar, Piedmont Healthcare, Atlanta, GA April 2008-
Dec 2008
Obtains all required information during Pre
registration for services, billing, and
account follow up, upfront cash collections, 2007-2008
data entry, creates 160 accounts daily
outpatient and surgery accounts, utilize
Protected Health Information ( PHI ),
Electronic Protected Health Information ( EPHI )
, Emdeon, McKesson, STAR, GUI, Search America,
and PHS
Registrar, Phoebe Putney Memorial Hospital,
Albany, GA
Obtains all required information during Pre
registration for services, billing, and
account follow up
Utilize Protected Health Information(PHI),
Electronic Protected Health Information (EPHI),
Emdeon, and McKesson
Flexible-worked in outpatient, main inpatient
admissions, and the admission discharge unit
Intern, Phoebe Putney Memorial 2007
Hospital/Physician Recruitment Department,
Albany, GA
Assisted Director and Liaison with recruiting
physicians through visiting arrangement,
scheduling interviews, and community and
hospital tours
Aided in organizing, coordinating, and planning
corporate meetings and events
Responsible for data entry tasks, expense
reports, and check requests
Contact this candidate