Customer Service Manager
Resume:
Irvan Wallace Sr.
*********@***.***
WORK HISTORY:
Jones Apparel Group Quality Assurance/Value Added
Services Manager
Hanahan, SC (now in Bristol, PA)
Norton McNaughton Inc Production Manager 463
7th Avenue, New York, NY
Loralyn Fashions
Production Manager New York, NY
Alexander's' Dept Store Receiving Supervisor
New York, NY
SKILLS:
- ISO 9001:2000 Lead Auditor
- Proficient in Microsoft Office Applications
- SAP, Essentus, and Richter Business Systems
- AS400 Warehouse Management System
DUTIES:
- Implementation and maintenance of a Quality Management System for
Inbound, Outbound, and In-process audits, including spreadsheets
with individual performance data.
- Warehouse process audits, evaluations, and continuous improvement
mechanism.
- Researched and resolved nonconformities, returns, credits, and
customer service.
- Inspection and evaluations of alternative resources at various
facilities domestic and abroad.
- Departmental budgets and cost analysis with improvements.
- Purchasing and supplier journals, including competitive bidding for
special projects.
- Inventory maintenance thru shelf life rotation, consolidation,
cycle counts, and real time accuracy.
- Value Added Services on special accounts with repackaging,
handling, and shipping issues according to customer specifications.
- Managed over 80 people in two Distribution Centers with one
supervisor.
- Production management responsible for lean operations to meet or
exceed expectations. Coordinated scheduling, evaluation, motivated
staff, and resourcing of available prospects.
- Negotiated contracts for outside reparations and outsourced tasks.
- Established manufacturing operating strategies with various
contractors and maximizing quality, productivity and standards for
each function.
- Planned, identified, and evaluated relevant information for
effective placement of production.
- Evaluated performance variances in order to identify root causes,
issued corrective actions and implement changes where necessary.
- Ensured company policies are communicated, applied, and enforced
with associates and other resources.
- Managed and staffed sewing, repair and refurbishing department.
Including steam boiler with fully equipped pressing machines and
peripherals. Fully functioning Steam tunnel, flat vacuum steam
tables, Hoffman pressers, Suzy, and spot cleaner.
EDUCATION: Work Keys Certified
Work Core Certified
Certified ISO 9001:2000 Lead Auditor
FrontLine Leadership Training and Basic Principles
Associate in Applied Science
FIT/ State University of New York
MAJOR: Management Engineering in Technology
Apparel Production Management
Contact this candidate