Customer Service Human Resources
Resume:
Trecia Johnson
Snellville GA, 30039
E-mail: **************@*****.***
PROFILE:
Self-starter ready for a "take-charge" position requiring an individual who
make decisions, handle responsibilities, and adapt to any job/situation. A
people-oriented individual with the ability to contribute significantly to
the rapport between staff/administrators and the community. Personal
qualities include the ability to recognize and resolve issues, inspire
organizational cooperation, and develop the means to achieve organizational
goals on a prompt and efficient basis.
EDUCATION AND CERTIFICATES:
Bachelor of Science in Business Management, University of Phoenix
Certificate in Human Resources Management, Florida Atlantic University
(SHRM)
RELATED SKILLS:
Full knowledge of Human Resources Information System. Proficient in MS
Office Suite products (Excel, PowerPoint, Word, Access). Ability to
write reports, business correspondence, procedure manuals, and
creating training programs and manuals. Ability to effectively present
information and respond to questions from groups of managers,
employees, and clients. Ability to resolve situational problems.
Ability to define problems, evaluate data, establish facts and reach
valid conclusions.
PROFESSIONAL EXPERIENCE:
Sysco Atlanta Sr Human Resources Generalist 2006 -
Present
. Provided counsel to management and employees on policies and procedures
and employment/labor laws
. Developed strategies to support organizational diversity goals
. Participated in unemployment hearings
. Identified, attracted and hired the very best candidates available by
analyzing the recruiting needs of the organization
. Facilitated new hire orientation including the administration of benefits
. Provided counsel to management and employees on policies and procedures
and employment/labor laws
. Processed employee payroll using Kronos and E-Time
. Successfully converted payroll system from Kronos to E-Time
. Facilitated organizational communication between management and line
staff
. Conducted exit interviews
. Responsible for generating reports for management and corporate offices
Seminole Casino, Hollywood
2004 - 2006
Corporate Trainer/Recruiter
. Collaborated and shaped the future of the organization by identifying,
attracting and hiring the very best candidates available by analyzing
the recruiting needs of the organization
. Trained hiring managers on conducting behavioral-based interviewing
. Developed career pathway for employees by partnering with departmental
leaders and employees
. Provided on-going training to employees at all levels of organization
Specialist, Employee Relations/Training
. Provided counsel to management and employees on policies and
procedures and employment/labor laws
. Facilitated organizational communication between management and line
staff
- Continued -
Trecia Johnson
Page two
. In the capacity of an arbitrator, successfully resolved employees
concerns using a positive approach to conflict resolution and staff
development
. Developed and implemented rewards and recognition programs which
significantly increased employee moral and reduced interpersonal
barriers
. Implemented and facilitated orientation training for the entire staff
of six hundred employees and performed ongoing training for new hires
. Instrumental in development of a three module customer service
training for all five casinos owned and operated by the Seminole Tribe
of Florida
American Express Credit Analyst/Training Facilitator 2001 -
2004
. Facilitated training programs for the operations department including,
but not limited to team members and team leads
. Assisted in converting new hire training from classroom oriented to
simulation based
. Provided employees with feedback, coaching and recaps in ensuring that
established goals and objectives were being achieved
. Acted in a supervisory capacity during the initial full-time training
period for new hires
. Monitored and provided feedback and training programs to ensure
ongoing cost effectiveness and team efficiency
. Aided employees with the transition from a training environment to
work teams
. Responded to card member questions regarding the usage of American
Express cards
RTJ Consulting Human Resources Generalist
1998 - 2001
. Sourced and screened applicants based on behavioral-based interviewing
. Managed job requisition for all departments
. Conducted staffing needs assessment for all departments
. Supported departments throughout the employee life cycle
. Received commendation for reducing employee turnover by reorganizing
the recruitment process
. Administered a confidential program to identify the organization's top
performers and developed reward and recognition programs for employees
. Trained new employees on company orientation and customer service
skills
. Researched and compared competitors pay ranges to develop a pay scale
for employees as a retention tool
. Developed strategies to support organizational diversity goals
. Collaborate with management and employees in creating a cultural
change within the organization
PROFESSIONAL AFFILIATIONS
. Society for Human Resources Management (SHRM)
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