Manager Customer Service

Thomas Dickerson

*** ******* *****, ***********, ** 28677

Home: 704-***-**** Cell: 704-***-****

E-mail: ********@*********.***

EXPERIENCE:

Special Metals Welding Products - Newton, NC

May 2001 - Feb 2010

A $120M make to stock / order welding consumables converting facility.

Reported to the General Manager and supervised 75 employees

Plant Manager

. Accountabilities included warehouse facilities in Bidford England,

Houston Texas, and Los Angeles, CA

. Maintained ISO 9001:2008 certification, and ASME Section III QSC

certification as a supplier to the nuclear industry in the US, Asia,

and Europe.

. Responsible for the entire supply chain including production,

materials management, shipping/receiving, quality, environmental,

safety and health, process engineering, and maintenance activities

. Implemented Lean Manufacturing and other continuous improvement

practices including Six-Sigma, cellular manufacturing, Kanban, 5S, and

Kaizen events resulting in improved plant efficiency and a cycle time

reduction of 50% which produced a savings of $175,000

. Defined a plant wide scrap awareness initiative resulting in a 25%

reduction of waste

. Developed key budgeted performance metrics including productivity,

variable costs, production plan targets, inventory levels and scrap.

Developed benchmarks and reporting methods to review during daily

staff meetings

. Implemented a cycle counting program that improved inventory accuracy

by 30% and reduced physical inventories from monthly to yearly with

the goal being to eliminate physical inventories completely

. Identified and eliminated $850,000 of excess inventory

. Devised a plant wide cross-training initiative and matrix to display

areas of opportunity resulting in greater employee bench strength

. Pioneered new sales and operations planning process to include

rationalization of forecasted items, establishment of exception

reports, and evaluation and implementation of new forecasting software

which improved forecasting accuracy by 30%

. Directed an employee involvement program that contributed to a

reduction in turnover from over 30% to less than 10% which saved the

company approximately $82,000 annually

. Instituted cross functional teams for project management allowing more

employee participation and input in solving company problems and

achieving corporate goals

PolyMask Corporation - Conover, NC

Oct 1998 - May 2001

A $95M manufacturer of pressure sensitive protective films and tapes for

the automotive and metals industries

Materials Manager

. Project leader of successful computerized manufacturing management

(ERP) system implementation utilizing Fourth Shift software that

increased profitability through enhanced use of resources, materials,

and achieving customer expectations

. Reorganized staff performance goals and objectives to include

realistic measures of effectiveness and an aggressive follow-through

program resulting in substantial increases in departmental

productivity

. Established vendor managed inventory programs resulting in enhanced

inventory control, reduced costs, and higher inventory turns which

resulted in a savings of $53,000

Surface Doctor - Statesville, NC

Sept 1997 - Oct 1998

A kitchen and bath restoration company

President and Owner

. Coordinated day-to-day operations including commercial, retail, and

residential sales, purchasing, inventory management, marketing, and

customer service

. Supervised the design and installation of products

Bienfang Products - Statesville, NC

Mar 1982 - Sept 1997

A $100M manufacturer of art papers, sign and display products

Production and Inventory Control Manager

. Key project member of Total Quality Management (TQM,MRP) Class "A"

implementation identifying the business as a World Class manufacturer

. Initiated the development and implementation of self-directed work

teams and associate empowerment programs

. Directed the development and implementation of a computerized material

scheduling and control system that reduced raw material inventories by

25%

EDUCATION:

University of North Carolina - Charlotte, NC - Bachelor's Degree -

Political Science / Business

Mitchell College - Statesville, NC - Associate of Arts Degree

Kaizen - CVCC instructor on site - Jan 2008

Lean Enterprise - CVCC instructor on site - May 2007

Leadership Development - CVCC instructor on site - July 2006

Lean Principles and Factory Simulation - Mitchell College - Oct 2005

Oliver Wight Five - Day Class MRP training

Oliver Wight Five - Day Class JIT training

Various APICS seminars and training

Various Continuous Improvement, Six-Sigma, and Lean Training

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