Sales Customer Service
Resume:
Thomas J. Clarke II *** PALM ST. 860-***-****
(h)
(c)
HARTFORD, CT 06112 *********@***.***
JOB OBJECTIVE
Seeking a challenging position that will utilize my work experience and
education
PROFESSIONAL PROFILE
A highly-motivated, task-oriented individual with excellent
computer/technical, project, analysis and finance skills. A proven ability
to integrate projects with quality methodologies to achieve solid,
comprehensive solutions that is on-time and on-budget. Strong
communication, negotiation and leadership skills, success in leveraging
situations to achieve consensus to the decision-making and reorganization
process. Recognized for effective communication and client relation
management skills.
EDUCATION
Salem International University
Salem, WV
Master's of Business Administration candidate concentration in
International Business
Expected Graduation: May 2010
DeVry Institute of Technology University
Long Island City, NY
Bachelor's of Science in Technical Management concentration in Project
Management
Graduation: October 2006
Florida Metropolitan University
Tampa, FL
Associate of Science in Business Administration
Graduated: April 2005
WORK EXPERIENCE
Hertz Hartford, CT
November 2009 - Present
Management Trainee
. Supports achievement of location sales and margin goals by working
closely with Location Manager on assigned tasks and develops management
skills to qualify for promotion to the next level by successfully meeting
daily challenges with hands-on experience.
. Ensures a positive customer experience by effective management of rental
process to include qualifying the renter and completing contracts.
. Achieves individual sales goals and customer service goals.
. Grows sales by expansion of marketing efforts to referral sources (body
shops, car dealerships, etc.).
. Maximizes margin by upselling customers to higher-priced services and
ancillary products
. Protects company assets through enforcement of company policies
. Provides support for the branch's business plan by assisting the location
manager with billing issues and processing payments.
. Cleans and services site facilities to ensure professional appearance and
positive customer service.
Hartford Stamp & Office Works Hartford, CT
February 2009 - July 2009
Account Executive B2B Sales
. Developed new business and maintained accounts within a designated
territory
. Managed an existing book of business with accounts for 1.2 million in
revenue
. Networked with various community groups, organizations and businesses for
business development
. Established relationships with new and existing business clients
. Involved in sales bids, Request For Proposals, Request for Quotes and
other projects
. Traveled within the designated territory to gain new business and
facilitate meetings
Clarke II, Thomas J. Page 2 of 2
WORK EXPERIENCE (continued)
Office Depot Inc. Windsor, CT
June 2006 - November 2008
Business Solutions Division Account Manager
. Worked remotely in a competitive climate with a growing customer
complexity, demanding a superior level of expertise
. Serviced National, Global and Small Business Accounts
. Developed the business relationship and penetrated the accounts
. Target market account base consisted of businesses of no less than 25
white-collar workers
. Worked toward a defined sales quota
. Involved in sales bids, RFPs, and other various sales projects
. Extracted customer information in preparation for strategic business
plans or sales presentations
. Worked with accounts with multiple locations found across multiple
Districts or regions
. Worked with multiple individuals with authority to make purchasing
decisions residing in multiple locations
. Managed a team of Business Development Managers
. Ability to travel to various customer locations at any given time for
business related issues and also facilitate meetings
AETNA Middletown, CT April
2005 - June 2006
National Accounts Sales Support
. Responsible for supporting National Account Sales Support teams in
coordinating customer-focused and strategically-oriented proposals
. Completed data requests, maintain proposal document templates, and run
reports
. Established strong relationships with department personnel. Responsible
for maintaining technical knowledge and skills with respect to Aetna
programs, policies, and systems.
. Assisted in the development of business owned database and document
specifications
. Utilized internal systems to complete site match and access reports.
Downloading network physician and hospital statistical information.
Assisting in the development of creative proposal materials. Creating
simple queries and basic programming
. Compiled, manipulated, and analyzed provider reimbursement data and
provided interpretation of the data; Ensured data quality, consistency
and conducted data audits
. Completed provider match/disruption reports and generated standard
weekly/quarterly/monthly reports
. Reviewed and analyzed of book of business information and financial
statistics
. Updated, maintained and developed department website through Dreamweaver
MX
Provider Data Analyst (2001-2002)
. Maintained all aspects of Acclaims workflow. Update, add networks,
and resolve incoming inquiries and requests
Coordinated medical region of electronic workflow including monitoring,
reporting, processing (billing) and managing the day-to-day activities of
medical claims; also the main contact person for issues relating to the
medical region
ACCOMPLISHMENTS
2003 - Selected to be in the 26th Edition of The National Dean's List
2004 - Selected to be in the 27th Edition of The National Dean's List
2005 - Selected to be in the 28th Edition of The National Dean's List
2006 - Selected to be appear in the 2006-2007 Edition of Madison Who's Who
of Executives and Professionals
2007 - Selected to be appear in the 2007-2008 Edition of Madison Who's Who
of Executives and Professionals
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