Manager Customer Service
Resume:
Montgomery, AL *****
e-mail: **********@*******.***
Colleen Viter
CAREER OBJECTIVE
Seeking a challenging management opportunity which will fully utilize my
skills, abilities and knowledge. I am an energetic and motivated
professional who is committed to quality customer service, excellence,
financial management and teamwork.
EMPLOYMENT SUMMARY
June 1994 to 2009, John Q. Hammons Hotels Management, LLC:
2007 - 2009 Embassy Suites Hotel Montgomery, AL
General Manager, 237 room full service suite hotel with 15,000 sq. ft
of meeting space
. Annual Gross Revenue $8.6 million
. Occupancy only down 3 points year over year with 520 new supply
rooms in the market -2009
. Annual Banquet Revenue $2 million only down 2% year over year with
the opening of the 103,000 sq. ft. convention center across the
street
. Group Sales Market 30%, Transient market 70%
. Staff Turnover percent 33%, one of the best in the company
. Excellent Safety record with 659 accident free days 2007-2008, one
of the best in the company
2003 - 2007 Holiday Inn University Plaza Bowling Green, KY
General Manager, 218 room full service hotel with 30,000 sq. ft of
convention space
. Annual Gross Revenue of $8.3 million
. 70% occupancy -2006
. Annual Banquet Revenue $2.3 million
. Group Sales Market Mix 34%
. Achieved Torchbearer Award 2004
. Achieved Quality of Excellence Award 2005 & 2006
. Achieved Corp Goals each Year
1998 - 2003 Holiday Inn North Springfield, MO
General Manager, 188 room full service hotel with 8,000 sq. ft. of
meeting space
. Annual Gross Revenue $2.6 million
. 70% occupancy -2003
. Annual Banquet Revenue $265K
. Group Sales Market Mix 19%
. Achieved Quality of Excellence Award 1999-2002
1997 - 1998 John Q. Hammons Hotels Denver, CO
General Manager in Training
. Worked in six different hotels within a year under the leadership
of each General Manager in the capacity of the Assistant General
Manager or other aspect to learn the day-to-day operations of a
hotel and train under qualified General Managers.
. Prepared weekly revenue report for the region and expense analysis.
1994 - 1997 University Park Holiday Inn Ft. Collins, CO
Director of Catering, 258 room property with 18,000 sq. ft of
convention space
1987 - 1994 Marriott Hotel Ft. Collins, CO
Sr. Catering Sales Manager, 231 room property with 12,000 sq. ft. of
convention space
. Recognized as Manager of the Quarter, 1992
. Recognized as Manager of the Year, 1992
EDUCATION
Graduate National Business College, Sioux Falls, South Dakota
. Certified Hotel Administrator-2001
PROFESSIONAL ACHIEVEMENTS
. Member of the Sunrise Rotary Club & currently President Elect,
Montgomery, AL-2007-2009
. Member of the Advisory Council to the Convention & Visitors Bureau,
Montgomery, AL-2009
. Co-Chair of Career Academy for the Hospitality Committee,
Montgomery Chamber of Commerce/Montgomery, AL, Schools-2009
. Elected as Vice President of the Central Area Hospitality Assn.
Montgomery, AL-2009
. Board member of CASA (Court Appointed Special Advocate)-2005-2007
. President of Rotary Club, Bowling Green, KY-2006-2007
. Elected as President of Bowling Green Area Hotel and Motel
Association-2006
. Selected as a member of Leadership Bowling Green-2004
. Springfield, MO, Hotel Motel Association Board of Directors-2000-
2003
PERSONAL INTERESTS
. Family, church activities, reading, baking, and traveling
REFERENCES
. References furnished upon request.
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