Engineer Quality

JACK T. HARRIS, PMP

**** *** **** ******, *******, NC 27607 919-***-**** ************@*****.***

OBJECTIVE

Quality Engineer bringing 9+years of experience and skills in quality management and guidance including 5+

years of project management experience, PMP and Six Sigma Green Belt certifications, Supply Chain experience,

root cause analysis and problem resolution, data collection and reporting, process improvement, ISO Auditing,

document development, and customer interface and satisfaction concerns.

CERTIFICATIONS: PMP Six Sigma Green Belt

QUALITY ENGINEER EXPERIENCE

Advisory Quality Engineer, IBM, RTP, NC 1989-1992, 2002-2008

• Led worldwide quality engineering responsibilities for mid-range Retail Store Solutions boxes which had annual

revenue of approximately $32 million by monitoring, measuring and proactively addressing potential concerns which

resulted in the product consistently meeting or exceeding product performances in the manufacturing, fulfillment and

customer environment.

• Project managed an international cross organizational and cross functional team in a matrix environment to create and

implement a worldwide process that integrated Retail Store Solutions products into the IBM Worldwide Warranty

Database saving the company $1.5 million in 2008.

• Lauded by my Management team during a presentation for being “the first person in my Division who had been with

the company the shortest period of time” where I received an Excellence Award for work performed on a new product

ensuring that it met quality standards within an aggressive schedule.

• Received a Division recognition award for being the manufacturing lead during the worldwide containment of a non-

conformance product.

• A member of a diverse Green Belt Six Sigma project team that provided valuable information to the Development

team by utilizing Minitab, CE Diagrams/matrixes, DOE, FMEA to identify jamming frequencies associated with

higher speeds when using different types and lengths of printer paper on a new printer design, resulting in a

potentially savings of $.5 million in warranty cost.

• Selected by the management team to be the quality subject matter expert for one of three largest business partners

based on a proven track record of leading investigations, identifying, resolving and documenting problems, and

proactively addressing concerns thereby enhancing the customer relationship and trust.

• Have achieved the qualification requirements necessary to take the Certified Quality Engineer exam recognized by

ASQ

• Led a project team that ensured audit-readiness of departments and hosted auditors during the actual ISO 9000 audit

process resulting in a 100% pass rate.

• Handpicked to present the projected performance of new products relative to the performance of existing products to

Executives on a quarterly basis.

• Created quality plans for new products, weekly Excel charts based on data obtained from inspections in the

manufacturing and fulfillment processes, and monthly Excel and PowerPoint charts consisting of a roll-up of the

weekly charts as well as product performance in the customer environment which provided management a status of

the quality of the product but also a valuable input that improved the performance of future products.

EDUCATION

PMP and IT Courses, North Carolina State University, Raleigh, NC 2009

Masters/Mgt. Science and Industrial Engineering, North Carolina State University, Raleigh, NC

BS/Industrial Engineering, North Carolina State University, Raleigh,

COMPUTER SKILLS

Outstanding in Internet Research

Intermediate in Microsoft Project 2007, Excel, Word, PowerPoint

Knowledgeable in SharePoint, Outlook, and Access

ACTIVITIES

Event planner Food Shuttle volunteer Home restoration/updating Masters Athlete

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