Customer Service Sales

Arthur J. Araiza

**** **** **

San Jose, CA *****

Phone: 408-***-****

E-mail: *.******@*******.***

Summary: I am a very skilled sales associate. My experience comes from sixteen years in

sales. I am very people oriented and have strong communication skills and

assertive sales abilities.

Job Objective: I am seeking a challenging Sales career where the opportunity for personal and

professional growth can blend with my experience and work related skills.

Experience:

Job Title: PROPANE SALES ASSOCIATE

Employer: Kamps Propane, Delhi, CA

Dates: 6/07 to 6/08

Duties: Account Sales Rep:

• Developed a unified working relationship with operations management (and

service personnel) that is focused on customer service and customer

growth as a TOP PRIORITY.

• Developed a Growth Action Plan for assigned territory.

* Aggressively Prospected (Cold Call) in territory to develop new accounts for

company.

• Developed an Account Retention Plan that built customer loyalty and

protected customer base from competitive threats by conducting periodic

visits with key accounts.

* Prepared and presented sales proposals to current and prospective

customers.

• Exercised a leadership role that supported and championed customer service

as a TOP PRIORITY.

* Attended periodic meetings and training classes as required.

Job Title: AUTO SALES ASSOCIATE

Employer: Central Valley Dealerships, CA

Length: 3 years 5 months

Duties: * Assisting customers who enter the dealership, answering their questions

and helping them select a vehicle that is right for their needs.

* Selling a minimum number of vehicles

* Explaining product performance, application and benefits to customers.

* Offering test-drives.

* Maintaining a follow-up system that encourages repeat and referral

business and contributes to customer satisfaction.

* Establish personal income goals that are consistent with dealership standards

of productivity, and devise a strategy to meet those goals.

Job Title: WIRELESS SALES ASSOCIATE

Employer: ACE Wireless, CellularONE, Clearwire, CA

Length: 12 years 5 months

Duties: * Account Management and Planning.

*Work with assigned area and regional personnel in developing and

implementing the strategic sales plan to further penetrate accounts and

drive activations.

*Assisted new and existing customers in the

Selection and purchase of products and services.

*Performance duties included:

-Effectively communicate product and service information, feature

Functionality, billing procedures and equipment usage to each

Customer.

-Proactively follow-up with customers after the sale to guarantee

Product and customer satisfaction.

-Effectively process customer bill payments and answer basic

Customer service questions.

-Make outbound calls for customer follow-up and prospecting

Opportunities.

- Inventory and repair, accessory stock, shipping and receiving

Of repairs with third party repair vendor and basic handset repairs

And/or system upgrades.

Skills: VEHICLE SALES, WIRELESS SALES, CUSTOMER SERVICE, KNOWLEDGE

OF PRODUCTS, PROPANE, SATELLITE SALES, OUTSIDE SALES B-TO-B

Education: High School/GED

CA Drivers

C (passenger car)

License Class:

Additional Capable of working in a high volume multi-tasking environment while maintaining

Comments: customer satisfaction and needs.

Semi-Fluent in Spanish.

References: Available on request

Contact this candidate