Customer Service Manager

OBJECTIVE:

To continue work as a Systems Administrator / Team Lead / Network

Support with intentions of obtaining a Managerial position in the near

future

EDUCATION

WESTCHESTER COMMUNITY COLLEGE Graduated in June 1990

75Grasslands Road, Valhalla, New York 10595-1698

Associates in Electrical Technology/Engineering

THE CITY OF NEW YORK - SCHOOL OF ENGINEERING 09/85 - 01/87

141st & Amsterdam Avenue, New York, New York 10031-9126

Majored in Computer Science

WORK EXPERENCE

CTG @ IBM (Systems Networking Engineer) 3/10 - Present

Poughkeepsie, New York 12601

> Work with the Host Team to rebuild, replace, reconfigure IBM related

servers, switches, and workstations

> Setup new Arrays and Luns for the existing SAN devices that are

connected to the X series blades servers that are part of the host

teams responsibilities. I utilize IBM Storage Manager to setup the

arrays and luns.

> Utilize IBM web interface tool to setup the Zones for the Brocade

and Cisco Fiber switches that are part of the X series Blade Server

Chassis to complete the connection to the SAN devices that I have

created

> Create and configure Windows 2003 Server R2, Windows 2008 Server,

Windows XP SP3, RHEL, and Suse SLES11 systems for customers that

have called in new systems requests

> Troubleshoot issues with Windows 2003 Server R2, Windows 2008

Server, Windows XP SP3, RHEL, and Suse SLES11 systems for customers

that have called in problems tickets for

> Work with the Host team to run Fiber and Ethernet cabling for new

hardware that has to be set up on the raised floor

> Used local Documentation tools (CPTS, SSMC, and Bluepages) to update

documentation related to the systems and hardware that we support as

part of the VM Control team

FUJIFILM Medical Systems (Support Department of Developers and Testers)

10/07 - 01/10

11 Riverbend Road, Stamford CT

> Ran with the day to day supported of over 100 users within the

Engineering department consisting of Developers and Testers

> Domain administrator over One production Domain (AD) and 4 test

domains (AD)

> Remote support for computer, server and network components for

Remote Developers working in homes offices and satellite offices

> Administrated over multiple ESX host servers and created and managed

numerous Guest Virtual Machines that ran on Windows 2000 Pro, XP,

Vista Business, Vista Home, Vista Ultimate, Windows 7, Windows 7

Ultimate, Windows 2000 Server, Windows 2003 Server, Windows 2008

Server

> Built Windows Servers with listed Operating Systems above on HP,

Dell platforms

> Rack mounted all servers and connected them to installed Cisco

switches

> Ran all network CAT5 / 6 cable to new equipment that had been

purchased for multiple project for the developers and testers

> Administrated over a110 workstation lab for the testers that had

built in caddies that were able to switch out to different SATA

drives with the needed OS installed on them for the related tests

that needed to be ran

> Created accounts and trouble shoot issues with Mercury Quality

Center and Visual Source Safe

> Created our base images via ghost and VMware which consisted of

Windows XP, Microsoft office 2007, Symantec Endpoint Antivirus

Suite, Visual Studio 2003/2005/2008, Lotus Notes 7, Microsoft

Project 2007, Microsoft Visio 2007

> Administrated over 40 Paragon remote access units

> Administrated over the requests for hardware and software orders for

user; requested quotes from our preferred vendors, created

requisitions forms for the order, and then received and deployed the

requested equipment

> Over see installation of E-Beam Interactive Whiteboard in 4

conference rooms; also configured and trained all users in the

Engineering department on the usage of the E-Beam Interactive

Whiteboard

> Created Installation procedures for software packages that had to be

installed remotely and were not able to be installed via an AD push

> Setup Dual boot systems to boot to windows XP to Vista and From

Vista to windows 7 on Dell workstation (Precision 470,490,T5400, and

T5500)

ZBI Investments (Family Support representative for the owners of the

company) 10/06 - 04/07

350 Park Avenue, New York, New York

> Support the Residential and office computers and network components

for the owners of the company.\

> Setup processes and procedure to support the owners of the company

(backup procedure, update and patch procedures, remote site and

residential visit schedules)

> Remote support for computer, server and network components at

multiple locations

> Support trading floor utilizing Bloomberg, and Reuters trading

software

IBM Global Services (Systems Management Integration Professional)

09/03 - 10/06

@ IBM T.J. Watson Center / Poughkeepsie Internal Global Finance

> Executive DSR. Supporting WMC and SLT members in the Watson

Research Center.

> Win Intel Server support. Supporting over 30 Windows 2000 servers

and Windows 2003 servers

> Update servers with latest MS patches, and Security Data file

updates. Monitored server performance and functionality. Create

groups and grant user permissions. Support the customer account

with any related OS problems that the server may encounter and work

one on one with the third party representatives to resolve any

application related issues.

@ Diageo Plc (Systems Management Integration Professional)

> Supporting a 600+ user community with the EUS team

> Run with small projects (IMAC's) issued by my 1st line manager

> Senior IT tech within the EUS team

> Continued support as listed below within the Diageo description as

well

> Support senior executives for Diageo

> Setup and troubleshoot mobile device for executive team and senior

management (Blackberry)

> Technical site lead for 2 buildings within Stamford campus

consisting of 7 technicians

> Senior Technical lead for Project Sheriff, (Wintel) implementation

of SAP 6.5 and sunseting AS/400

PC/LAN/WAN Specialist/TSL (Technical Site Lead) 03/98 - 09/03

Diageo, 6 Landmark Square, Stamford, Connecticut

> Repair and upgrade old and new user desktops and laptop (Compaq,

Dells, etc.)

> Administrative network configurations (i.e., insert new and remove

old users, setup user restrictions and their passwords on Novell

v.3.12 & 4.0, Windows NT 4.0, Windows 2000 servers. Setup directory

structures and network printer and queues, etc.).

> Built and administered over numerous Windows NT 4.0/Windows 2000

servers (Compaq) for various projects

> Administrate over all backup servers across the country.

Approximately 90 servers ranging from Novell 3.12 file servers,

Windows NT 4.0 and Windows 2000 application servers

> Installed and configured Cisco 6509 Catalyst switches (Fiber runs,

Switch configuration, Router connections and testing, etc.)

> Travel to numerous rollouts and was part of project team for the Y2K

upgrades and onsite for Y2K turnover

> Lead on specific application testing and implementation for the

business needs

> Install and troubleshoot various software applications such as Lotus

Notes, Microsoft Office, Microsoft Project, MS Outlook 98 & 2000, MS

Exchange 5.5 & 2000 and Hyperion; also wrote step by step

installation procedures for Lotus Notes, Microsoft Office, Microsoft

Project, and Hyperion

> Wrote setup procedure for new and upgraded PC's

> Install and troubleshoot for operating systems (Win95, Win98, WinNT

4.0, Windows 2000 Professional and server, and Windows XP

Professional and Windows 2003 server)

> Setup DHCP scopes for multiple network segments

> Setup DNS and WINS for existing MS network

> Finishing training for MCSE Certification

> Global domain administrator for over 2000 users globally

> Ran with multiple network related projects (Cost analysis, resource

planning and scheduling, management, wrap-up, etc.)

> Local administrator over the National OU's within the existing AD

structure for windows 2000

> Setup and built training facilities for multiple site (PC setup,

network connectivity, server setup and configuration)

Service Technician 02/94 - 02/98

Melard Technologies, Inc., 28 Kaysal Court, Armonk, New York 10504-

1336

> Repair and test in-field computer test units to component level

> Test all aspects of our new product, "Ranger"(386 based hand-held

computer) and the "Scout" (486/Pentium hand-held computer)

> Involved in pilot programs involving the "Ranger" and the "Scout"

handheld terminals

Customer Service Representative

> Follow-up on in the field problems

> Travel to customer sites for major problems and solution issues

> Answer tech calls from in the field customers that have terminal

problems

> Give assistance to Test Department when needed

> Repair, troubleshoot, and configure PC workstations connected to

network

> Upgrade PC's with multiple NIC card, Drive controller cards, etc.

Network Support

> Work with and support a variety of software applications

> In training for WinNT MCSE certification. Work with TCP/IP,

NETBEUI, IPX/SPX Protocols.

> Novice level with Novell 3.12 and 4.x

> WinNT, Win95,Win 3.11 WG, MS Word, MS Excel, Paradox 7 for Windows,

Fourth Shift, Futurus, Procom Plus for Windows, Transix, Winbench95

> Working with WINS, DHCP, DNS, LAN, WAN

SPECIAL SKILLS:

> Able to pick up on new ideas and software very easily. Able to

created and setup multiple Operating systems as requested for

multiple windows platforms and create Ghost images or user VMware/

ESX host servers to create Guest VMs of multiple windows operating

systems. Skilled in the setup and repairing of Dell / HP desktop,

Dell / HP laptops, and Dell / Toshiba netbooks. Support the latest

Macbooks and Powerbooks with dual boot setups (Leapord/Snow Leapord

and Windows)

References

Furnished upon request

Contact this candidate