Customer Service Sales

Dannesha Y Lewis *** E Travis Blvd. apt # ** Fairfield, Ca 94533

707-***-**** (home) 707-***-**** (cell)

Objective: Sales Associate

Professional Profile

Dedicated, customer-focused professional offering 4 years experience in

analyzing problems, gathering data to determine viable solutions,

proactively plan and organize work activities to meet time-critical

deadlines. Dynamic organizational and communication skills with proven

ability to assist customers effectively resolve problems and facilitate

conflict resolutions within demanding work environment. Work effectively

with management team, business leaders, staff personnel, and other company

and/or business constituents. Core Skills:

Customer Relations & Communications Problem Resolution

Grasp Product/Procedures to Service Telephone Presence & Able to Build

Customers Rapport

Effective Interpersonal Skills Information/Documentation Management

Extensive wireless knowledge Advanced Computer Skills

Professional Experience

Sales / customer service

Provide specialized customer service support for prestigious company

interacting extensively with customers to ensure exemplary customer

satisfaction, quality of service ensuring fair and consistent application

of policy and procedures.

> Utilized energetic personality and effective organizational and

communication skills to greet customers, establish rapport, fact-find

and determine needs and/or service levels, exceeding production/perform

goals.

> Interfaced effectively with employees and customers, handling

merchandising and sales activities, providing product benefits and

related information to address customer needs and service level.

> Build strong relationships with customers, and consumers.

> Proven skills in answering multi-line phone system, monitor, track and

gather information to assist customers.

> Skilled in monitoring and maintaining current knowledge regarding

wireless industry, recommending solutions to customers, process

improvement measures to increase production, quality and overall

services based on department goals and objectives.

Employment History

Specialist- Apple- Walnut Creek, Ca

2009 to present

Commercial driver- Auto zone - Fairfield, Ca

2009-2010

Account executive- AT&T- Pleasanton, Ca

2007-2008

Wireless specialist- Best Buy- Vallejo, Ca

2006-2007

Volunteer Work History

Youth Monitor/ DHO Operations - GAC Education & Recreation Center, Vallejo,

CA 1998 - Present

Education & Certifications

EMT-1 Certification- Solano community college, Fairfield Ca

Diploma- Jesse M Bethel High school, Vallejo Ca

BLS CPR certification- Queen of the valley- Napa Ca

Technical Expertise

Computer Skills: MS Word, MS Outlook, MS power point, pages, numbers,

keynote, Safari and Internet Explorer

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