Sales Customer Service

VINCENT D. ESPINOSA

*** ***** ****** **** ***** Pawling, New York 12564 H845-***-**** C209-***-****

***************@*******.***

OPERATIONS DIRECTOR

Strategic, customer-focused, and highly personable leader in product distribution industries, applying 25 years of

experience to the achievement of exceptional team engagement, profits, and savings.

• Demonstrate expertise in business development, operations development and direction, process improvement,

policy development, system management, program and project management, account management, fiscal

oversight, and customer satisfaction.

• Drive operations processes to include material, product, and service purchasing, inventory management,

production management, order processing, and distribution.

• Control sales lifecycles through prospecting, presentations, demonstrations, pricing, contract management, and deal

closing.

• Expedite knowledge of policies, processes, and systems for immediate contributions to enterprise.

• Secure and optimize key business relationships and strategic partnerships.

• Recruit, train, and motivate cohesive, high-impact teams.

• Create outstanding working conditions while boosting staff efficiency and productivity.

• Advance complex, time-sensitive agendas in challenging environments.

KEY COMPETENCIES

Corporate Leadership - Business Modeling Strategic & Tactical Planning - Inventory Control - Production

Distribution

Continuous Improvement - Revenue Generation & Savings Analysis - Budget Control - Policy Enforcement

Compliance

Technical Initiatives - Needs Assessments - Resource Allocations - Talent Development

Goal Setting - Performance Management - Benchmarking Change Management

Communications - Vendor & Contract Management - Negotiations - Streamlining - Problem Solving

_______________________________________________________________________________________________

___

PROFESSIONAL EXPERIENCE

TRIPLE A SUPPLIES, Newburgh, New York 2009 – 2010

Provider of janitorial supplies, facilities maintenance, and food services to wide-ranging enterprises.

Director of Purchasing / Operations : Demonstrate outstanding leadership through strategic planning for direction of

Buyers, Purchasing Officers, and related workers engaged in purchase of materials, products, and services. Recruit and

train staff, and control Purchasing Department budget.

Established and administered purchasing and contract management policies and procedures, and developed

specifications for products and substitute materials. Analyze market and delivery systems for assessments of present

and future material availability, and identify and resolve potential inventory concerns. Locate vendors; negotiate terms

of sales for materials, supplies, and equipment; and process bids. Audit Purchasing for freight, consolidation, and

terms. Maintain rebate and contract program, and oversee systems to monitor customer pricing for GP, rebates, and

commitments.

• Identify and maximize opportunities to achieve continuous improvement.

• Lead winning contract negotiations among suppliers.

• Resolve vendor grievances, as well as claims against vendors, while improving vendor relationships.

• Received numerous awards for production for all operations positions held throughout career.

VINCENT D. ESPINOSA ***************@*******.*** (page 2)

TRADER JOE’S, Modesto, California 2008 – 2009

National chain of specialty grocery stores.

Customer Service Crew Member: Provided excellence through engagement in all aspects of store operations. Headed

Produce Department to include ordering for next-day and 3-day-out deliveries for 300 products.

• Ensured delivery of world-class products and store experience through oversight of store-wide customer service.

PERFORMANCE FIRST, Union City, California 1995 – 1998

Sanitary product distribution company.

Co-Founder & Vice President: Applied entrepreneurial capability to launch and drive of organization to include

creation of high-impact business development strategy, as well as recruitment and direction of sales team and staff of

20.

• Enforced processes and systems comparable to those of previous employer, resulting in achievement of near-

instant success.

• Attracted attention of large competitor, resulting in profitable sale of enterprise within 3 years.

CENTRAL SANITARY SUPPLY COMPANY, Modesto, California 1978 – 1998

Leading regional distributor of sanitation supplies, equipment, and material handling systems.

Managing Director & Purchasing Manager: Realized exceptional business development, operations direction,

process improvement, and system management while optimizing activities of 50 staff. Performed initial recruiting to

include build and management of high-impact sales team. Launched numerous software programs for organization and

coordination of more than 380 vendors, as well as inventory of more than 7,000 items.

• Championed new business philosophies and business models on consistent basis, ensuring company’s long-term

success.

• Innovated and headed forums for improved corporate efficiency, including Sales Force Automation, Increasing

Sales Effectiveness with Technology, and Total Quality Management.

• Participated in government affairs in Washington D.C. to include lobbying for California to Senate and House

Committee members on issues pertinent to health care reform and other sanitation industry concerns.

Additional career highlights include the following:

Realtor from 2003 – 2009 with PMZ Real Estate, regional provider of commercial and residential property sales,

property management, and mortgage services. Attained recognition as top-producing Realtor for organization with

residential and commercial sales in excess of $90M.

Blackjack & Table Games Dealer from 2007 – 2008 with Jackson Rancheria Casino & Hotel, a hospitality and

gaming enterprise. Managed game tables for compliance with stringent policies and procedures, dealt cards for play of

Blackjack or other games as Certified Dealer, and facilitated collections of losses and payments of winnings.

Realtor from 1998 – 2003 with Prudential California Realty, real estate service provider to Central and Northern

California. Secured status as Top 10 Producer for sales of residential and commercial real estate to include receipt of

multiple awards. Established Computer Training Institute for Realtors and staff, and conducted training seminars

focused on application of cutting-edge technology to promotion of real estate sales.

VINCENT D. ESPINOSA ***************@*******.*** (page 3)

EDUCATION

B.A., Organizational Communication Studies

Stanislaus State University, Turlock, California

PROFESSIONAL TRAINING

Management Theory, Practices, & Motivational Strategies

TQM.

TECHNICAL SKILLS

Microsoft Office QuickBooks PICK Operating System

Electronic Data Interchange Gold Data Operating System DDI Inventory Software

Contact this candidate