Customer Service Sales Representative

LUKAS R. LENTZ

*** ****** ****** ( Romeoville, IL 60446 ( 309-***-**** (

*********@***.***

SUMMARY OF QUALIFICATIONS

Highly motivated leader with extensive management experience. Team player,

attentive listener, and persuasive communicator, focused on maximizing

efficiency and profits. Strong relationship builder, adept at partnering

with clients, staff, and administration. Proven inventory control

abilities. Acute financial analysis skills, including budget

administration, forecasting, and operational reporting. Exceptional

interest in importing, exporting, and international logistics.

RELEVANT COURSEWORK

Basic Tariff Classification Valuation General Entry Procedures and Filing

Introduction to Customs Brokerage Liquidation CBP Forms and

Invoicing

Harmonized Tariff Schedule of the US Quota and Visa ABI and ACS

Warehouse and Foreign Trade Zone Surety Bonds Duty Drawback

EDUCATION AND CERTIFICATION

Customs Broker License

Boskage Commerce Publications, Online Course Study (Expected October 2010)

Bachelor of Science in Business Management

Lincoln College, Normal, IL (2007)

PROFESSIONAL EXPERIENCE

Menards, Bolingbrook, IL (2008 - Present)

Manager

Direct store operations. Supervise, develop, and evaluate employees.

Oversee assignment prioritization and delegation. Manage inventory

control and ordering. Track sales trends. Maintain comprehensive

product knowledge. Consistently exceed all established revenue

targets. Ensure top customer service.

Merrill Lynch, Oakbrook, IL (2007)

Intern

Delivered administrative support to Financial Advisor Teams.

Coordinated meetings for prospective and established clients. Edited,

researched, and documented adjustments to client accounts.

Spring-Green, Naperville, IL (2005)

Sales Representative

Administered new service and program upgrade sales for a lawn care

company. Built and retained the client base. Fielded and resolved

customer questions.

UNDERGRADUATE ACTIVITIES

Lincoln College Student Senate, Student Senator

New Student Orientation, Group Leader

Epsilon Sigma Alpha Service Fraternity, Member

TECHNICAL SKILLS

Freight Lift and Forklift Equipment Operation

Microsoft Office Suite

Windows Operating Systems

HTML

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