Sales Customer Service

Laura E. Harkins

Phone: 570-***-**** ** Putnam St. Tunkhannock, PA Email: ************@*****.***

EDUCATION: The Pennsylvania State University, University Park, PA

• B.S. in Marketing; Minor in Horticulture, Graduation Date: May 2004, Cumulative GPA 3.7/4.0

• Post-baccalaureate courses– 30+ credits in Business and Health Sciences - GPA 4.0/4.0

• Study-Abroad: International Student Volunteers - New South Wales, Australia

EXPERIENCE:

Department Manager: June 2006 – Current

Penn State Seed Co., Greenhouse and Nursery Wholesale Supply, Dallas, PA

• Process inbound sales calls and counter sales while providing technical expertise

• Administer department tasks: purchasing, order entry, billing, product packaging, and shipment

• Serve as the liaison between customers and outside sales representatives and key plant vendors

• Update catalog pages and pricing information

• Train and oversee department team members – produced procedure manual and technical training

manual

Sales Associate: July 2005-May 2006

Gart Sports, Dillon, CO.

• Exceeded individual and department sales goals while successfully completing training courses to

advance technical knowledge of sporting equipment sold

• Delivered exceptional customer service, performed merchandise stocking and display, maintained an

orderly store, completed mark-ups and markdowns, set ads, etc.

Garden Center Assistant Manager: September 2004 – July 2005

Penn State Seed Co., Landscape Supply and Retail Division, Forty Fort, PA

• Served up to 300 landscapers and retail customers per day

• Answered customer questions and provided technical information

• Maintained nursery – watering, fertilizing, pruning, and general plant care

• Performed register reconciliation for daily sales – closing out register, making deposits, maintaining

proper cash register balance

OTHER EXPERIENCE:

Physical Therapy Volunteer: January 2009 -January 2010 (200 + hours)

Pro Rehab Services, Plains, PA, John Heinz Rehab, Wilkes-Barre, PA, Pro Care Rehab, Moosic, PA

• Volunteered in multiple settings including Orthopedics, Neurology, Aquatics, and Pediatrics

Kayak River Guide: June 2005-Current (Part-time/seasonal)

Susquehanna River Adventures Outfitter

• Provide kayaking and safety instruction

• Lead groups of up to 50 people while ensuring an educational and enjoyable experience

SPECIAL SKILLS & CERTIFICATIONS:

• Extensive experience with Microsoft Word, Excel, and PowerPoint; Typing speed: 50 WPM

• Trained in technical writing including proposals and documentation

• Wilderness First-Aid Certified

• Pursuing National Association of Sports Medicine Personal Training certification

Contact this candidate