Sales Customer Service
Resume:
Thomas F. Ashe
Cincinnati, Ohio 45236
Highly accomplished results driven executive with 20+ years experience in
leading an international sales & marketing organization in the chemical
industry from development of vision and strategies through implementation
and analysis. Expertise in overseeing hiring, training, and development of
sales & marketing, customer service, and technical service groups. Strong
P&L management and an outstanding record of achieving change to produce
profit improvement.
MC Technology
2005 to Present
Vice President
Part of the management team that developed and implemented company's
vision, strategies, and action plans. Supervised and directly called on
accounts. Established key account strategies Helped established key
suppliers. Prioritized technical service requests and new product
development. Directed pricing strategy. Analyzed monthly P&L and
determined action needs. Part of the team that directed the asset
management program.
. Increased sales of higher margin products and eliminated low margin
products which resulted in 4% increase in gross margin.
. Established new suppliers cutting raw material cost by 4%.
. Established international sales into Mexico & Central America that
broadened the customer base.
. Introduced new marketing program that improved sales call cycle and
reduced sales expenses 40%.
. Directed development of new products which resulted in 10% increase in
new business.
CDR Pigments & Dispersions A Division of Flint Ink
1998 to 2005
Vice President Sales & Marketing
Directed Sales & Marketing, Technical Service and Customer Service Groups
for $400 million dollar division. Reporting to Division President with
quarterly budget update to CEO and CFO of the corporation. Developed
worldwide strategic sales & marketing program, which included overseeing
budgeting, developing long and short term strategies for each department,
analyzing P&L results and developed tactical improvement programs. Hired
and oversaw training of personnel. Worked closely with operations and
finance department to ensure corporate goals are met. Developed pricing
strategies, ensured clear vision of customer focus throughout the
organization. Participated in succession planning. Interacted with key
account C-Level personnel. Signed all sales contracts. Renewed
distribution contracts. Reviewed and approved all personnel reviews.
Developed & drove "customer focus program"
. Grew the business and profits to record highs while reducing staff and
expenses. Sales up 87%. Sales staffing reduced 30%. Done by growing
international sales, consolidating territories, eliminating low
performers and replacing them with "A" players.
. Spearheaded new product developments resulting in products that enhanced
profit margins.
. Reduced technical and service complaints by 50% implementing new
procedure & policies which increase overall "customer satisfaction".
. Reduced technical and service complaints by 50% implementing new
procedure & policies. Developed technical service departments knowledge
and expertise through cross training programs. Established Technical
Service Managers by markets verses products. Improving the "ease of
doing business" for our customers.
. Improved Customer Service Department while reducing staff by 50% by
establishing electronic order program.
. Helped develop company bench marking program that enhanced operational
performances.
. Earned position on Global Management team for the $2.4 billion company to
which developed long-term worldwide vision.
Prism Industries Inc
1998
Sales & Marketing Manager (Minority Owner)
Directed all US sales & marketing. Part of management team that
established profitalbity goals. As minority owner oversaw all aspects of
business including lab & plant management.
. Increased sales 25% by adding new accounts.
. Established 401K plan that enhanced employee loyalty.
. Established employee enhancement program by adding job rotation.
Improving operational and lab performance by having trained backup for
each position.
Fabricolor Inc
1996-1997
Marketing Manager
Managed direct sales of Midwest territory. Directed Market activities to
ensure maximum profitability. Oversaw all new product development and
introduction. Collected and complied all competitive and market
information. Coordinated technical assitence. Part of the management team
that analyzed P&L results and improvements.
. Grew sales territory by 200%. By adding new accounts and growing business
at existing customers.
. Introduced new products that were part of 250% increase in worldwide
company sales over 3 years.
. Increased profitability by 20% by emphasizing sales of high margin
products
. Reduced technical service request cycle time by 30%.
CDR Pigments & Dispersions A Division of Flint Ink 1988-1996
Western Regional Manager/International Sales Coordinator
Sun Chemical 1983-1988
Technical Sales Representative
Lares Research 1982-1983
Sales Consultant
Education: Bachelor of Science, Management & Marketing, 1982
Northern Kentucky University, Highland Heights, Kentucky
Wharton School of Business, Philadelphia, PA
Strategic Marketing Certificate, December 1997
Inter-University Consortium, Boston, MA
Negotiation Program, October 2000
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