Manager Customer Service
Resume:
Steeplechase Ct
E-mail:
Nashville TN leclaire.leesa@gma
Leesa LeClaire
Summary Experienced hotel executive with hands-on operational
management of mid-size, upscale hotel properties.
Proven management track record and entrepreneurial
spirit. (1992 General Manager of the Year - Wyndham
Hotels) Certified to facilitate over 20 management
and leadership development courses. Developed
classroom, online training and online self paced
training courses.
Selected
Accomplishments 1992 General Manager of the Year - Wyndham Hotels
Nashville Hotel/Lodging Assoc Board Member
(1992-1998)
LeClaire Consulting firm providing a variety of
leadership and team building to work with individuals
and groups in maximizing achievement and performance.
Professional 1991- 2005 Wyndham International Dallas TX
experience ByRequest Training Manager (2002 - 2005)
Improved guest service feedback scores at
participating hotels 7-12%, for the ByRequest
signature guest recognition program. . Utilized a
variety of skills and technology facilitating
training for the ByRequest program including
classroom, on-line, and on-line self paced
development and delivery.
Performance Consulting Manager (1999 - 2001)
Certified to facilitate over 20 management and
leadership development courses for all 150+ hotels
company wide. Developed and lead management courses
for department head level and executive level
positions in the company.
General Manager (1991 - 1999)
Consistently lead teams at the Nashville TN location
that produced results that exceeded company financial
and customer service goals.
Regional Director of Operations (1994 - 1996)
Promoted to Regional Director of Operations for 3
properties, 507 guest rooms, budgeted revenues of $21
million.
Additional
professional 2000 - Present LeClaire Consulting, Nashville TN
experience LeClaire Consulting provides a variety of leadership,
strategic planning and team building workshops to
local, national and international organizations.
Clients include hospitality, restaurant, private and
public school districts and businesses in a variety
of industries
1987 - 1991 Pickett Suites Hotels, Dublin OH
Opened 205 all suites property as Assistant General
Manager in Raleigh NC. Promoted to General Manager of
Vero Beach FL property and continued 100% guest
satisfaction and intent to return for 2 years.
1980 - 1987 Radisson Hotels, Minneapolis MN
Began hotel career in hotels in MN, VA, TN, NC, SC.
Various positions from accounting to guest service
and housekeeping management.
Education
Rochester Community College, Rochester MN
Focus in Accounting and English
(1980 - 1983)
Educational Institute of AHLA CARE master certified
facilitator
Certified Franklin Covey FOCUS Facilitator
Certified Myers Briggs Type Indicator Administrator
Certified Eagles Flight Gold of the Desert Kings
Leadership Workshop
References Provided Upon Request
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