Human Resources Customer Service

Tejal Yagnik Pandya Phone:469-***-****

**** **** ***** ****,

MHRM, PHR (04-07) ***********@*****.***

Frisco TX-75034

HUMAN RESOURCES PROFESSIONAL

• Human Resources Professional with Masters degree in HRM and 4 + years of work experience

• Sound knowledge and experience of Employee Benefits plans, FMLA, EEO/AA and OSHA requirements

• Multi-lingual, Proficient in MS Office, MS Outlook, Windows operating system and HRIS

•

Project management: Held a lead HR role in carrying out Human Resources Information System development

activities and Employee Participation Scheme.

• Corporate initiatives: Handpicked for assignments that provided exposure to many phases of the business

lifecycle growth, reorganization, and launch of new operations groups/technology. Was part of designing HR

policies that supported business objectives

• Communications: Excellent communication skills; always maintained positive relations with staff and

customers in high-volume, fast-paced operations.

• Training and development: Trained employees, subordinates and colleagues in the various aspects of HR.

• Authorized to work for any employer in USA (US Permanent Resident)

EDUCATIONAL QUALIFICATIONS

Masters in Human Resources Management (MHRM), BS (Chemistry)

Professional in Human Resources (PHR) (2004-07) certification from HRCI / SHRM

Certificate course in Labor Law from Rutgers University NJ, USA (Spring 2003)

Certificate course in Employee Benefit Plans from UC Berkeley CA, USA (Fall 2003)

System Administrator Certificate course from NIIT – India (GNIIT)

PROFESSIONAL EXPERIENCE

INX Inc. April’ 14’ 2008 – May’ 1’ 2009

Employee Services Representative (Human Resources Generalist)

• Planned, directed and supervised the operations of various employee benefit programs including health, life,

accidental, disability and unemployment insurance, employee assistance programs, and flexible spending plans;

and performs related duties as required

• Maintained and administered the HRIS (HRB –ADP) and Taleo (recruiting) systems and trained others on

utilizing the systems.

• Processed and administered a wide variety of contractual agreements, new hire paperwork, termination

paperwork, etc. Helped administer the hiring and on-boarding process including verification and processing of

employee paperwork.

• Established working relationships with employees and managers

• Evaluated benefit programs, HR policies and practices, defined problem areas, and helped develop practices to

improve operations.

• Assisted the Director of Employee Services during Acquisitions, benefits planning, developing job descriptions

and compensation plans for new positions.

• Was responsible for weekly new hire orientation and was part of developing training programs for various

employee trainings.

• Answered employee inquiries related HR practices. Responded to various employee related inquiries from

external agencies.

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• Prepared and filed various government reports and ensured that company is in compliance with related

government regulations.

• Participated in relevant salary surveys and used relevant data to verify company salary structure and specific

positions.

Successful Projects:

• The Job Standardization project. : Created standard job descriptions and comp. plans for all the jobs in the

organization. This way eliminated many useless titles. Assessed proper FLSA level of the employees. Laid

the foundation for standardization of the comp structures.

• Taleo Recruit Set up: Did the initial set up of the Taleo Recruit package and timely released it for use to

recruiting department and line managers.

• Open Enrollment 2009: Carried out the Open enrollment through HRB (HRIS).

• Audit Life insurance plans issues: Audited the life insurance plans problems and deduction errors as an

internal auditor, figured out the issues and resolutions and presented the results to management with

suggestions for changes. Carried out the management decisions and communicated the issues and resolutions

to effected employees, insurance company and ADP (for HRIS).

• Acquisition: As part of acquisition team, helped develop job descriptions, compensation plans, benefit

programs for the newly acquired company of 60 people. Hired all the new hires in the system and helped

them enroll into benefits.

Concur Technologies Jan’2006 – June’2006

HRIS and Benefits Analyst

HRIS (ADP/ HR Perspective)

• Maintained and updated HRIS system including overall system functionality, including entering information for

new hires, terminations, employee changes, benefits enrollment and changes. Maintained HRIS records, cleanup

strategy, and data accuracy.

• Provided customer service to internal customers (HR Managers, Benefit Broker and Payroll Administrators) on

system implementation projects and assisted the end users in leveraging the system.

• Maintained and updated HR portal and generated reports as requested by various officials.

• Imported data provided by benefit broker on the HRIS system.

Benefits

• Performed benefits administration for medical, dental, vision, life, disability, 401k, ESPP and FSA in conjunction

with benefits broker including claims resolution, change reporting, verifying invoices for payment, and

communicating benefit information to employees.

• Administered compensation program by participating in relevant salary surveys and using relevant data to

verify company salary structure and specific positions as needed.

• Administered Performance Management program; monitored performance and evaluation of the program.

• Maintained and updated employee handbook and policies and procedures manual as per the guidance of HR

Director.

• Prepared and filed various government reports such as EEO-1, VETS-100, 5500’s etc. and ensured that company

is in compliance with related government regulations.

• Coordinated return to work issues, accommodations and special circumstances for LOA, FMLA, STD /LTD in

partnership with HR Business Partners.

• Assisted HRBP with Unemployment Claims handling, processing and reporting.

Successful Projects:

• Acquisition: Updated the database with the employees of a newly acquired company. Answered the questions

that HRBP’s may have regarding benefits eligibility and enrollment on the new employees.

• FMLA Policy development: Played an important role in developing FMLA policy, paper work and procedures

for the company.

• OFCCP Audit: Under the guidance of Director of Human resources represented the company during OFCCP

audit and helped creating a new Affirmative Action Plan

SHURGARD Self Storage: Oct’2005- Dec 2005

HRIS Analyst (On Contract thru Almonds and Associates)

• Managed the HRIS (EV2/ADP), including Manager Self Service, and provide on-going training

and support to the HR team on the use and capability of the system.

• Troubleshoot problems related to the HRIS and act as liaison with hosted IT department.

• Input and maintenance of HRIS database, including new hire paperwork, personal information

changes, benefits enrollment and changes. Maintain HRIS records, cleanup strategy, and data

accuracy.

• Responsible for creation of code tables to enable further functionality by end users including

managers through Manager Self Service

• Provide customer service to internal customers (HR Managers, Benefit and Payroll

Administrators) on system implementation projects and assisting the end user in leveraging the

system.

• Provide customer service to internal customers (District Managers, Department Managers) on

leveraging the Manager Self Service system.

• Responsible for security access to the EV2 system and Manager Self Service system including

building of security trees.

• Reporting: identify and develop necessary reports; fields within the reports, frequency of

reports; and recipients of reports as requested using ReportSmith(Citrix)

• Provide training to new users and ongoing training relating to changes with the HRIS or Time

and Attendance systems.

K. G. Manufacturing Division Aug’99-Jan’02

K.G. Group is one of India’s leading diamond and jewelry manufacturing and exports groups providing

employment to about 2000 unskilled and skilled employees

HUMAN RESOURCES MANAGER Dec’00- Jan’02

The manufacturing unit had a total of 1500 company employees and about 800 contract employees

Lead for team of 7 people. Reported directly to top management

Member of the policy formation committee which included all the departmental heads

Human Resource Planning:

• In liaison with company’s senior management assessed company's future staffing requirements over the short,

medium and long-term on regular basis and developed a comprehensive human resources strategy to meet the

needs that may arise due according to company's expansion goal over next five years.

Recruitment & Induction

• Administered the placements of advertisements in newspaper and employment agencies. Produce job

descriptions and contracts of employment. Screened candidates, check references. Managed mass

recruitment for a new site. Recruits ranged from engineers to technicians to staff and diamond artisans

Performance Management and Training

• Developed a department-wise ‘Need analysis form’ based on organization’s and department’s goals.

Developed effective training programs in conjunction with other departments in the company to fill the gap

between “Targeted Performance” and “Present Performance”.

• Started a training centre for new recruit training. Developed a “Mentor Program” for on-the-job training of

low performers by teaming them with high performers

Employee Services

• Developed an Employee Participation System for manufacturing team to get suggestions from workers

regarding practices that might be improved. Initiated Employee Welfare activities like a Medical care unit

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and Subsidized canteen facilities. Initiated Career counseling services for new recruits and counseled staff as

and when required.

ASSISTANT MANAGER - HR Aug ’99- Dec’00

• Recruit new IT staff in coordination with IT department for development of new HRIS.

• Analyze various HR tools and assisted software team in developing HRIS by providing specifications

• Acclimatize employees to use HRIS package through training programs and continuous support with the help

of IT people

• Manage various cultural and sports events as part of Employee Welfare.

• Created a Human Resources Audit system for HR processes for the purpose of Cost and quality control

• Streamlined Employee Security Insurance Records. Also managed the streamlining and maintenance of

Personnel Information Database System.

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