Manager Project

Overview

Summary

More than ten years of IT experience in complete software life cycle

including Business Analysis, Design, Development and Quality Assurance,

Quality Control, Software Implementation and Training, Production Support,

Client-Server/web testing, Middleware applications. Authoritatively

documented GUI client/Server and web testing methodology for successful QA

Testing, Planning, Implementation and management. Ability to gather

business and technical requirements from both formal and informal sessions

utilizing a variety of software tools. Motivated and industrious with sound

business judgment and solid work ethics. Extensive Management Information

Systems background provides, 'the ability to perform successfully in a

variety of technical disciplines and the ability to learn the latest

technologies'. Versatile in creating team partnerships while maintaining a

comfortable environment for open communication.

Specific Expertise Include

. Analysis and Solutions Oriented - Considerable knowledge in the

business analysis, design, and re-engineering of system applications

and business processes, using established system analysis, business

and system process design, research, and implementation methodologies,

placement of business controls, diagramming data and process mapping,

and the implementation of performance measures.

. Experience in the documentation of system and business requirements

and specifications, step-by step technical and user manuals with

illustrations, design and development of use and test-case scenarios

and root-cause analysis, developing test plans, conducting user

acceptance testing, training, and implementing new processes and

technology.

. Expertise in developing and maintain overall Test Methodology and

Strategy, Documenting Test plans, Test Cases and editing, executing

Tests Cases and Test Scripts based on baseline requirements.

. Worked with Change Management group on Change requests and

implementing them in to system test.

. Expertise in Testing online applications for Browser Compatibility,

Verification and Validation Testing (IV&V Testing), SOA, Web and

System Integration, Functionality and Regression using WinRunner.

Actively participated with Usergroups to perform extensive User

Acceptance Test (UAT)

. Performed Regressive Design Verification & Validation test in Pre-

Production Environment to verify design has been correctly implemented

in to the system.

. Development of centralized documentation libraries to make procedures,

process flows, metrics, and training classes available to all

employees including the implementation of internal system applications

to enhance employee skills and increase retention.

Technical Skills:

Hardware: HP UX, Sun Solaris (ultra/Spark), IBM Rs-6000

Front End: Visual Basic, Developer 2000.

Databases: Oracle7.X/8.16/11i,DB2/IMS, SQL Server, MS-Access.

Operating Systems: Windows 95/98/2000/XP/7, Windows NT, Ms-Dos,

MVS/ESA, and UNIX.

Languages: C, C++, SQL*Plus and PL/SQL, TSL, 4Test Script Language,

Unix Shell Scripting

PM Tools: MS Project, Visio, Borland Tempo

Web Tools: HBX Analytics, ASP .NET, VB Script, HTTP, XML, HTML, and

Java Script

Testing Tools: Mercury Tools - QTP, LoadRunner, WinRunner and

TestDirector, SiteScope, Unix Resources Monitor, PVCS Tracker, Webdefect

Manager, Remedy

Browsers: Mozilla Firefox, Internet Explorer (IE)

LoadRunner(Protocols): WEB/HTTP, RTE, ODBC

PROFESSIONAL EXPERIENCE

6/06 - Present Tristar Distribution Group, LLC Los Angeles/San

Francisco, CA

Co-Founder/Principal Consultant

. Co-founded Trunos.com, a music retail distribution site

featuring over 17000+ items and totaling $1.1 million of

inventory availability

. Create customized business processes with regards to

online supply chain management and e-commerce.

. Handle all aspects of the business including marketing

and sales research, staff training and development, and

product deliverables.

. In 2004, established an online auction presence via eBay

generating over $200,000 in consecutive annual sales of

various electronics including high end audio/video

components, computer components and musical instruments.

4/04 - 9/05 Cymbal Corporation San Ramon, CA

Technical Project Manager/Business Analyst

. Gathered detailed business requirements from Panagon

user community into use-cases and produced accompanying

work flow diagrams.

. Created project test plans and managed the transfer of

knowledge to the technical teams for DSL data products

for the client, SBC Services, Inc.

. Conducted project walkthroughs with both internal and

external business clients.

. Provide technical assistance to the test execution team

for project deliverables.

. Worked on projects from both the business and technology

perspective, acting as a liaison and translator of

information between the technical / business

environments.

Environment: CPSOS, Circuit Manager, eGateway, Adman,

LeadFree, COIS, StatusView, Cisco Wan Manager, Test

Director 8.0 WebLogic-5.1, Citrix Client, VisualBasic,

Java, Jsp Windows- NT, HP/SUN -UNIX, MSQuery.

4/03 - 4/04 Pitney Bowes Management Services San Ramon, CA

Customer Operations Manager

. Conduct site specific operations management with the

client, ChevronTexaco, which includes the supervision of

the daily workflow of mail and reprographics operations.

. Supervise and manage a staff of 22 FTEs pertaining to

the operations with the ChevronTexaco client.

. Address all escalated client based issues surrounding

mail operations.

. Implement various business process improvement

initiatives based on customer expectations.

. Support the Area Operations Director with site specific

projects in terms of strategic initiatives and financial

gain.

11/98 - 6/01 SBC Services, Inc. San Ramon, CA

Technical Team Leader, COIS (ATM/FR ) Implementation and

Training

. Responsible for overseeing the implementation of new

project enhancements, maintenance requests and the

resolution of production processing discrepancies.

. Responsible for Tier 2-team support providing technical

leadership in web-based problem prevention, problem

isolation, problem tracking and problem resolution to

ASI customers.

. Provide leadership and direction for a six-member team

that provides nationwide infrastructure support for the

COIS DSL application. This includes mentoring and

conducting "train-the-trainer" programs with our team.

. Provide continuous functional training for over 2,500

users nationwide on using the COIS application.

. Performed System, Functional and User Acceptance testing

of various business modules

. Creating solution user manual and drafting strategies

for user training modules.

. Tested applications by unit, sub-system, and integration

system wise according to system requirements.

. Identified bugs in client and-, server side layers and

investigated them to pinpoint the problem.

Environment: PREMIS, SORD, LFACS, E911, OSS, Toolbar,

WSM,Win Runner7.0, Test Director 7.2 WebLogic-5.1,

Citrix Client, VisualBasic, Java, Jsp Windows- NT,

HP/SUN -UNIX, Sybase, MSQuery.

11/98 - 6/01 SBC Services, Inc. (Continued) San Ramon, CA

Senior Software Quality Assurance Analyst

. Responsible for documenting and building test case

scenarios from business and functional requirements with

CLEC assistance.

. Facilitate the resolution of environmental

technicalities amongst software developers and quality

assurance engineers.

. Create repeatable test procedures, execution of test

scripts, and supervise up to 7 test analysts in the

validation process within a multi-platform environment.

. Develop daily metrics and test automation for 4 various

releases.

. Derive root cause analysis and corrective action plans.

Environment: PREMIS, SORD, LFACS, E911, OSS, Toolbar,

WSM,Win Runner7.0, Test Director 7.2 WebLogic-5.1,

Citrix Client, VisualBasic, Java, Jsp Windows- NT,

HP/SUN -UNIX, Sybase, MSQuery.

7/94 - 10/98 McKesson Corporation San Francisco, CA

Senior Promotional Accounting Specialist, Promotional

Accounting

1. Assist the Director of Accounting with monthly financial

reports along with research and analysis of significant

issues as they arise.

Merchandise Marketing Coordinator, Home Health Care

2. Served as sole liaison with external sales vendors in

the home health care industry.

Education

Golden Gate University San Francisco, CA

B.S., Information Technology

City College of San Francisco San Francisco, CA

A.A., Business Administration

Accomplishments and Achievements

FACES

Served as a board member for non-profit organization that serves to foster

a broad understanding and commitment to value workforce diversity.

McKesson Non-Exempt Employees Advisory Board

Served as advisory board member dealing with issues of various work

conditions and career advancement for non-exempt employees within the

corporation.

Contact this candidate