Manager Process Improvement

Matthew Reid

*** ******* ****** **********, ***** Carolina 29615 864-***-****,

******@*******-****.***

PROFESSIONAL PROFILE

. Dynamic, savvy, MBA-educated professional who is offering successful

leadership experience in both distribution and transportation

industries while working with two Fortune 400 companies.

. Motivated achiever who is recognized for process improvement

excellence, integrity, innovation with best practices implemented for

achieving immediate and long-term goals.

. Experienced leader who leads by example while developing and coaching

employees to ask the correct questions and view themselves as having

the solution by using problem solving skills.

. Proficient manager who continuously achieved and exceeded KPI

expectations by focusing on intimate details and implementing short

term actions for quick results.

KEY COMPETENCIES GAINED THROUGH EXPERIENCE AND MBA PROGRAM

Optimization Analysis Strategic Planning Value Stream

Mapping

Public Speaking ISO Initiatives Negotiation

Techniques

Purchasing HR Relations Continuous Improvement

Industrial Engineering Production Planning LEAN

Techniques/Training

EDUCATION and PROFESSIONAL DEVELOPMENT

MBA, Emphasis in Human Resource Management, Gardner-Webb University, NC,

2010, GPA 3.6

Bachelor of Science in Management, Clemson University, SC, 2003; Minor:

Economics

Lean Certificate, Penn State University, State College, PA, 2008

Currently working on APICS certification

PROFESSIONAL EXPERIENCE

Process Manager, W.W. Grainger, 2007-2010, Greenville, SC

. Responsible for a team of 50 associates and supervisors in bulk

picking and packing in 5 production areas with 2 support teams and a

large contract carrier group. Also responsible for hiring, training,

coaching, evaluating, disciplining, and getting buy-in from team to

exceed company metrics.

. Exceed productivity goals by 30%. Quality was driven from 5th place

to 1st place out of 9 Distribution centers in the U.S. Inventory

accuracy maintained above 99.5% while order accuracy increased to

99.98% with implementation of standard work instructions and LEAN.

. Merged UPS picking team with LTL team to decrease travel path, aisle

congestion, cycle time, and complexity while increasing productivity

by 35%.

. Crafted a FIFO scanning technique in packing that reduced employee

walk time and search time by than 50% with an annual savings of

$35,000.

. Developed replenishment push process that identifies available orders

that are missing inventory. This process saved the company an est.

$15,000 on rework.

Shipping Manager, Newark In One, 2006-2007, Gaffney, SC

. Managed all customer orders for every major carrier. Exports shipped

worldwide to over 36 countries. Oversaw all special handling

departments to meet specific customer demand. Offered promotion at

Grainger. Turned down counter offer of both Corporate and Operations

Manager positions to work with a larger firm.

Freight Supervisor, Old Dominion Freight Lines, 2004-2005, Duncan, SC

. Directed office and dock operation employees for outbound freight.

Indirectly managed 30 line-haul drivers and 30 P+D drivers. Handled

roughly 800,000 pounds of freight per night in cross-dock operation of

50 plus doors. Successfully slashed late pull times by more than 50%

while increasing productivity and direct load percentage.

Operations Supervisor/ Industrial Engineering, UPS, 1997-2004, Upstate, SC

. Led employees and supervisors in high and low volume department, air

station, irregular area, and unload department. Promoted to staff

position in Industrial Engineering department for assessment of

Upstate terminals in production and quality efficiencies.

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