Project Manager Customer Service
Resume:
Stephanie D. Steele
******************@****.****
Snellville, GA 30039
EDUCATION
Spelman College, Atlanta, Georgia
Bachelor of Arts in Sociology, December 2009
PROFESSIONAL EXPRIENCE
Atlanta Endocrine Associates, Atlanta, Georgia August 2008-January 2010
Patient Care Coordinator/Administrative Assistant
• Liaison between physician, patients, and management during patient encounters providing information
and advice regarding center's services
• Scheduled and arranged procedures, collected payments, verified insurance, medical billing, conducted
patient interviews
• Opened, balanced, and closed daily payment journals
• Recorded patient information in charts to ensure proper patient care and followed HIPPA guidelines in
executing job responsibilities
Kaiser Permanente, Atlanta, Georgia May 2007-August 2007
Human Resources Intern
• Conducted and presented analyses of qualitative data used to improve patient satisfaction
• Project manager for Lotus Notes distribution list re-vamp
• Improve quality of customer service through PhonePro coaching and training
• Conducted interviews and evaluated candidates for open Kaiser positions
Kaiser Permanente, Atlanta, Georgia June 2006-August 2006
Behavioral Health Intern
• Created a GeoAccess analysis to determine adequate/inadequate patient access to facilities
• Developed a staffing analysis to improve patient care and patient satisfaction
Merck & Co., Atlanta, Georgia February 2006-August 2006
Team Leader/ Surveyor
• Surveyed patients for the completion of health history surveys
• Recruited and organized teams of surveyors
• Completed all administrative tasks
• Liaison between surveyors and Merck officials
Spelman College Student Health Services, Atlanta, Georgia October 2005- May 2007
Health Educator
• Performed diabetes screening tests
• Completed diabetes research in targeted populations
• Maintained and updated health records for approx. 60 program participants
• Coordinated & participated in community service & outreach events
OTHER EXPERIENCE
National AIDS Education & Services, Volunteer, Fall 2007
LDI (Leadership Development Institute), Participant, Summer 2006/2007
Eastside Medical Center, Volunteer, Summer 2005
AWARDS AND HONORS
HOPE Scholarship Recipient
SWEPT (Spelman Women Empowered Through Professional Training), Graduate, Fall 2006
References Available Upon Request
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