Customer Service Engineer
Resume:
IRA ARONOWITZ, A+, MCTS/MCP
**** *. **** ******* ****** South
Boca Raton, Florida 33496
**********@*****.***
________________________________________________________________
( COMPUTER/NETWORK SERVICE ENGINEER (
Senior Service Engineer and candidate for starting opportunity in network
administration, with 25 years background and successful field experience,
servicing and maintaining various PC's and other technical equipment and
systems. Special expertise with reprographics, and laser technology.
Proven ability in analyzing and resolving technical problems and repairing
a wide range of equipment and peripherals, with responsibility for
technical support and customer service, including installation of hardware,
training of customers and third party service representatives.
SUMMARY OF QUALIFICATIONS:
. Extensive experience as "troubleshooter" in many critical
emergency situations.
. Broad exposure and capabilities with a variety of hardware
equipment.
. Strong communication and interpersonal skills, with ability
to interface effectively with clients and staff on all
levels.
. Establish "consultative" relationships with clients to assess
needs and develop solutions.
. Skilled and adept at Service call management, including
scheduling and customer service.
. Capable of working independently or as part of a team effort.
. Able to work in fast-paced environment and handle multi-tasks
on a time-urgent deadline.
SKILLS PROFILE:
A+ Certification
Microsoft Certified Technology Specialist (MCTS)
AC-Delco: Certificate in Automotive Electrical Systems Diagnosis
Xerox Achievement Award winner: 1986 - 1988, 1991 - 1993
Xerox Management Courses - Certification for training on Xerox
Products
Trained and Certified in the maintenance and repairs of many Canon,Toshiba,Hewlett Packard,
Lexmark and Konica Minolta Copiers,printers and facsimile equipment
Konica Minolta Outward Associate Certification
EXPERIENCE:
KONICA MINOLTA DANKA IMAGING, POMPANO BEACH, FLA
2003-2009
Digital Support Engineer
. Worked in a team effort to provide quality service and support to Konica
Minolta Danka Imaging Customers.
. Sold supplies, contracts and new equipment to help increase profits for
the corporation.
. Serviced a wide variety of copier, facsimile and printers consisting of
Canon, Toshiba, HP, Lexmark and Konica Minolta.
. Performed software upgrades on customers equipment
. Installed printer software drivers on customers computers
. Configured customers digital copier, printer and facsimile devices for
network connectivity
I. ARONOWITZ - PAGE 2
TRISQUARE IMAGING SYSTEMS INC., COCONUT CREEK, FLA
2002-2003
Sr. Customer Engineer
. Maintenance and Repair of Line Matrix and High Speed Laser Printers
. Responsible for taking incoming Help Desk calls. Supporting Customer base
in Florida and across the United States
COMPUTER ER. INC., BOYNTON BEACH, FLA.
2001
Printer Technician
. Maintenance and Repair of Laser, Inkjet and Dot matrix printers, as well
as some computer upgrades and repair.
. Government Contract Work
. Computer upgrades and repairs
XEROX CORPORATION, MORRIS PLAINS, NJ
1984-2000
Sr. Customer Service Engineer
. Involved with "Quality Improvement Processes," for which company received
"Malcolm Baldridge Award."
. Participated with company team that generated new ideas on ways for
employees to advance their careers within the company.
. Field trained other technicians.
. Assignments included several major projects, such as: Military Ocean
Terminal, Bayonne N.J., Sharp Corporation and Hewlett Packard
Corporation.
. Successfully promoted and sold new products and services to clients.
. Serviced all types of Facsimile Equipment, including: Laser, Plain Paper
and Thermal.
. Complete knowledge of Personal Computers, Communications, Networking,
Xerox 4220-30 printers. Xerox Digital Workcentre Products, DC 220-230 DC
255-265. Responsible for servicing customer's equipment to maintain top
quality standards of Xerox Corp.
. Prepared and maintained daily reports.
EDUCATION:
PCPROFESSOR IT ACADEMY., BOCA RATON, FLA
2010
Graduated
MCITP: 2008 Enterprise Administrator Certificate of Completion
COMPTIA: Network + and A+ Certificate of Completion
COMPUTER COACH INC., BOCA RATON, FLA
2001
A+ Certification Training
COMPUTER LEARNING CENTER., PARAMUS, NJ
Novell NetWare 4.11 and Windows NT 4.0
2000
Computer Electronics and Networking Technology
1996
Graduated with Honors
COMPUTER PROCESSING CENTER INC., PARAMUS, NJ
Electronic Technology and Microcomputer Electronics
1983
BERGEN COMMUNITY COLLEGE., PARAMUS, NJ 1981
A.A.S degree Major: Commercial Art
REFERENCES: Available upon request
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