Customer Service Representative

KYRA M. GREEN

*** ******** *****

Antioch, TN ***13

615-***-****

********@*******.***

Objective: To obtain a challenging position that will enhance leadership

skills and provide growth in areas of Management and Human Resources

Education:

August 2004 - May 2008 Tennessee State University Nashville, TN

GPA: 3.1/4.0

Bachelor of Business Administration

Major: Concentration in Management- Human Resource Track

EMPLOYMENT:

September 2008 - Present Verizon Wireless Franklin, TN

Financial Service Representative (Senior Representative)

. Providing motivational emails to teammates to increase team morale

. Participating in forums to provide feedback in an effort to improve

collecting strategies

. Answering inbound calls and properly verifying accounts

. Properly greeting customers and assisting with questions and concerns

. Advising customers of the status of his/her account

. Processing payments and setting payment arrangements

. Placing outbound calls to advise customers delinquent accounts

. Redirecting customers to appropriate departments

October 2006 - January 2008 Check N' Go

Nashville, TN

Customer Service Representative

. Assisted customers with loan application and keyed required

information

. Verified employment, banking information, and telephone numbers

. Issued customers monies

. Closed store and completed daily required documents

. Prepared store for following business day

June 2005 - January 2008 Man of Fashion Antioch, TN

Cashier/Customer Service Representative

. Completed sales transactions

. Aided customers with store merchandise

. Assisted managers with stocking inventory and created attractive

window displays

. Counted register and verified closing balances at the close of

business

HONORS:

. Dean's List: Fall 2004 - Spring 2008

. Top 50 Collector Fall 2009

. Became Senior Rep Fall 2009

. $100 "Recognizing You Award" for Highest Dollars Collected

. Leading Short Term Incentive Award

SKILLS:

. Keyboarding (50 wpm)

. 10-key by touch

. Microsoft Office Applications

. Windows XP

. Customer Service Skills

References available upon request

Contact this candidate