Customer Service Sales

Brittany Leggon

***** ***** **. ******, ** ***** 216-***-**** (c) *******@*****.***

[pic]Objective

Seeking a position in an office environment, that will allow me to utilize

my educational background, computer software knowledge, organizational

skills, and professional experience, to become a viable member of your

organization.

Qualifications

Over 4 years experience in administration. In an effort to adjust to the

ever changing and evolving environment of a hospital, I have proven to be

both flexible and versatile. Assisted multiple teams to exceed departmental

goals. Provide stellar customer service to both internal and external

customers. Proven to be punctual, dependable, an effective communicator,

and efficient. Proficient in the use of word processing equipment,

printers, and fax machines. Expert in the use of Veterans Health

Information Systems & Technology (VISTA), and Computerized Patient Records

System (CPRS). Completed 3 semester hours of Medical Terminology training.

Experience

VA Medical Center Cleveland, OH

03/2007 - Present

Administrative Assistant

Perform a variety of administrative and clerical duties in support of chief

of Dept of Medicine, Office of Patient Representative, Medical Staff

Office, and Women's Health Office.

. Review medical records

. Maintain direct contact with patients in person and by telephone

. Handle complaints concerning services at the VA Medical Center

. Receive telephone calls and visitors; Refer visitors to appropriate

staff members

. Sort and distribute correspondences

. Establish and maintain suspense files

. Provide facility tours

. Ensure all appropriate information is sent to billing department and

that follow-ups are completed in a timely manner

. Receive and distribute office mail; Reroute misrouted mail

. Maintaine a safe and clean reception area by complying with hospital

procedures, rules, and regulations

Euclid Hospital Euclid, OH

06/2005 - 08/2006

Secretary

Served as an information and communication manager for the Rehabilitation

Office.

. Planned and scheduled meetings and appointments

. Conducted research by using the telephone, mail services, Web sites,

and e-mail; Using a variety of office equipment, such as fax machines,

photocopiers, scanners, and videoconferencing and telephone systems,

. Created spreadsheets and managed databases using desktop publishing

software and digital graphics

. Negotiated with vendors in an effort to maintain sufficient inventory

.

Body Central Richmond Heights, OH

11/2004 - 03/2005

Lead Sales Associate

Performed a variety of sales duties as assigned by Store Manager.

. Operated a computerized point of sale cash register and inventory

management system in order to accurately enter sales information (i.e.

receiving payment for products, processing credit card transactions,

making correct change, processing refunds, exchanges and voids; and

issuing gift certificates and credit slips)

. Reconciled daily sales and prepare deposits and end of day reports for

management

. Actively engaged customers in conversation and in an effort to assist

in the selection of merchandise

. Utilized a working knowledge of all retail merchandise including

price, special product considerations, stock location in display areas

and the stockroom

. Accurately performed all merchandise receipt-processing including:

processing in the POS system, merchandise inspection, tagging,

stocking and display.

Education

Lakeland Community College Kirtland, OH

08/2008 - 05/2009

Pursed Associates in Business

Completed 42 Semester Hours. GPA: 3.15 out of 4.0

Cuyahoga Community College Cleveland, Ohio

08/2006 - 05/2008

Completed undergraduate courses in Business

Completed 12 Semester Hours. GPA: 3.05 out of 4.0

Skills

Type 55 wpm. Efficient in Microsoft Office Suite. Proficient in VAH

Computerized Patient Record System (CPRS)

References available upon request

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